Marco Bebawy
Stayed here during Christmas with my family of 7. The exceptional level of attentiveness from the staff truly stood out. Every member, from the front desk to the housekeeping team, was dedicated to ensuring our comfort and satisfaction. A special mention goes to Manager Vanessa, whose commitment to going above and beyond left a lasting impression. Vanessa not only addressed our needs promptly but also took the initiative to make certain that every aspect of our stay exceeded expectations.
The bartenders at the hotel deserve applause for their exceptional service. The combination of attentive service and the warm, welcoming demeanor of the staff made the overall experience truly memorable.
The hotel's commitment to cleanliness was evident throughout the grounds. From the lobby to the outdoor spaces, everything was immaculate. The well-maintained surroundings enhanced the overall ambiance and contributed to a sense of relaxation. Moreover, the rooms were not only clean but also elegantly appointed, providing a comfortable and inviting retreat after a day of exploration. This hotel stands out for its exceptional staff, led by the remarkable Vanessa, and its commitment to cleanliness and guest satisfaction, making it a top choice for a delightful and rejuvenating stay! I highly recommend this resort to anyone visiting Antigua!
Brian M
Honest family review. This is a five star location, the beach and bay are beautiful but it’s not worth the money. If you’re not diamond club you’ll have trouble eating at the main restaurants until 8:30pm. The restaurants open at 6:00pm, we were not diamond club so made sure to arrive as it opened and were still turned away. The rooms are small and basic. We had to ask for a cot as the pull out was not big enough for our kids. Areas of the resort are unkept. Seaweed washed onto the beach and wasn’t cleared the entire week we stayed. Don’t recommend coming here.
Nino P
TLDR: The resort location is great, Diamond Club is essential, and the butlers make the experience.
We had a great welcome experience with pickup from the taxi drop off with a full tour of the resort including pulling up to the beach. We arrived a little early so our room wasn’t ready but the staff in the diamond club lounge was very welcoming and made sure we were comfortable in the mean time.
We were then introduced to our butlers Paul and Shandell, both who I must say really made our stay worry free and were attentive to any of our requests. We were shown to our room which was decorated with flowers on the bed, congratulatory champagne and some more flowers on the counter. A nice touch for our honeymoon.
We booked the “Luxury Swim Out Diamond, All-Inclusive, Club lounge access, Junior Suite” through the Marriott Website and were not disappointed. We had the first room on the west side of the hotel with extra privacy with only one room next to us and bushes blocking the other side of the pool.
Many reviews talk about long wait times at the restaurants, pool side, and for room service. We didn’t experience that but I would attribute a lot of it to the diamond club experience. Our dinners were booked with our butler so we never had to wait in line to enter the restaurant. Our meals also never took longer than 15 mins to come out, but temper that with how early your server took your order. We always booked around 6-7pm before many big parties came in. This also gave us time if we were still hungry to pop in to the buffet or score later in the night. I read other reviews complaining about bugs but remember that this is in the Caribbean and most areas are open air so you’ll get bugs no matter where you go if you’re outdoors. It never bothered us as I’ve seen worse in New York City.
Pool side by the beach diamond club has two bars you can go to for drinks while the general rooms only have the swim up bar. You also have attendants at the beach on the diamond club side that will check in if you need any drinks.
We brought our own 20oz Stanley tumblers which helped the drinks stay cool and felt more sanitary than the way they were cleaning the cups. Bartenders were more than happy to fill our tumblers and they were always filled to the brim.
Room Service could be hit or miss based on when you order. They have a change of shift at 11pm, so if you’re ordering around then you may have a longer wait time. We had most of our orders delivered within 20minutes.
Our butlers Paul and Shandell checked in on us multiple times daily wherever we were, whether it be at the beach, at a restaurant, or at our room. They brought us snacks, dessert, made sure we always had drinks and were having a great time. We chose a bottle of Bacardi as our complimentary weekly bottle which was delivered to our room the night of our arrival as well. Paul and Shandell ensured we had the right reservations and also set up the taxi for our departure.
Overall a wonderful experience for our Honeymoon and would recommend this resort to anyone as long as you get the diamond club.
Triana Shaw
I had such a wonderful time at the Royalton in December, staying with my siblings. The diamond swim out room was pristine, and the resort had such a warm, family-friendly vibe. What stood out was the convenience of ordering virtually anything through our smart TV, from delicious meals to a range of pillows, all complimentary for Diamond Club members.
Although the room’s swim out pool was cold for our liking, the beach was an absolute paradise, beautifully maintained with crystal-clear waters. I will admit, however, there was a bit of a struggle finding enough beach chairs for Diamond Club guests at the beach. People would reserve them early with towels, sometimes leaving us hunting for seats around the pool area before heading to the beach.
However, our experience was made even better by the fantastic service from Maxwell and Sharlene, our wonderful butlers. They were so accommodating, arranging another bed for us in our room, delivering fries to the beach when we got hungry, sorting all out dinner reservations, and even surprising us with adorable Antigua tote bags for our excursions. I highly recommend asking for Maxwell and Sharlene during your stay, they truly made it special!
I also have to give credit to Tashia for being fantastic at booking excursions. She was incredibly helpful and friendly, setting us up with a fantastic stingray tour that we loved!
Overall, our stay at the Royalton was lovely, and I'm already looking forward to another enjoyable visit hopefully soon!
Yvonne Preston
This place is the worse! Do not stay here. The manager name Faithline is very unprofessional. They still owe me part of my credit that they are refusing to pay. I have never been at a resort where it's the room smells, it look dirty and even when I upgraded it was so hot in the room that I couldn't breathe and they did nothing to accommodate me. I have written proof of what is due to me. They don't even want to respond to emails or phone calls. Please be careful staying here, it's not the best place. I will be speaking to an attorney.