Jeanette Harris-Osei
The pictures posted online for the rooms are very misleading. I booked an Enclave Ocean View Room with two queen beds. My actual view from my ground floor room was the back of other hotels guest heads who were sitting by the pool. My room was damp and smelled of mildew. The floor had stains, our duvets had holes, the cloth bed base was dirty and one had a hole. The exterior door would not close properly as it was warped and the laminate was peeling off. This was most definitely not a $684 per night room. The food was just basic and the staff need some serious training in customer service. When I initially complained, I expressed that my room was crappy and was a Ocean facing room and not a Ocean view room and I wanted to move to a higher floor. I was told that no rooms on the higher floors were available and the room was not crappy. They dismissed my complaint and defended the room. After I contacted Hilton Guest Services, I was contacted by 3 different hotel staff, none of which offered me an Ocean view room. One offered me a swim up room, which I declined. Instead of giving me what I paid for, they were trying to get me to accept what they were willing to offer. I even asked if they could give me the beach cabana as a consolation. I was told by Carlos King that they were all booked. He offered me a pool cabana, which I declined. I went to the beach 3 days at various times and not one time were the beach cabanas occupied. At checkout, I expressed that I felt that the hotel owed me a refund for the difference between a garden view room and ocean view room. Rubi, who checked me out indicated that it wasn't possible as per their standards what I received was an Ocean view room. I asked to speak to the Manager (who is different than the other people I had spoken to) and was told she was not available and that I could leave my email for her, which I declined. Upon my return home, I contacted Hilton Corporate again and expressed that that I felt the hotel owed me a refund and they stated that they would contact the hotel and I needed to wait for them to follow up with me. Needless to say, this wasn't the vacation I expected. The hotel and staff missed the mark big time
Puja Kapur
Absolutely Amazing Property! Hats off to the management and the staff for making this place warm and welcoming. The Property is well kept, the beach and the pools are amazing. The hospitality at this hotel made our vacation extra special. Highly recommend it
Jeffrey Svarverud
This is a 5 star establishment. The property is great with an excellent location. There are two properties here. One for adults and one for families. There is a small safe beach on site. There is also a wonderful water park on site. This is an all-inclusive property. The adult side is just that with staff stationed to ensure no one under 18 is admitted. The restaurants are all wonderful. The snorkeling is very good here also. I highly recommend this property.
susan taylor
Paid a lot of money for this holiday, says all inclusive but that's not bottled beer you have to pay , so far entertainment is rubbish, and tried selling us a beach party for $100 each , beach parties not included in the price either as it makes out it is on the website.
To me you pay all inclusive , you should get all inclusive.
Ana Van de Hinz
My husband and I just got back from a lovely vacation at the Hilton La Romana Adults Only resort. This was our first trip to the DR and we really enjoyed ourselves. A few comments around the pros/cons of our stay at Hilton La Romana:
Pros - We stayed in a Garden View Enclave room and it was HUGE (one living room, one bedroom, very large balcony with 2 separate sitting spaces, and 2 bathrooms and a dining room table). We were very happy with our room choice and even ended up with a view that overlooked partial Caribbean and partial pool! Also a pro was the cleanliness of the facilities and rooms in general. So many staffers there who kept the beaches, pools, and rooms pristine - I didn't notice one thing 'messy' in our stay. Service was also phenomenal - very accommodating to any needs , quick to attend you, and always very pleasant. The infinity pool was gorgeous, refreshing, had a nice swim up bar and great views of the water. The beach also was very clean and had wonderful views each night of the sunset. We relaxed hard on our vacation and switched between the beach to the pool and back most days! The adults side also was very quiet for it being spring break - we felt like we had very few vacationers crowding restaurants, bars, pools and the like which was really nice.
Cons - The fitness center is pretty small and there is only one shared between the family and adults section so the 5 treadmills they have onsite are desirable in the mornings. With that said the weights and cardio options were in working condition and sufficient to get the job done. The food was 'ok' for an all inclusive. I've had much worse but I've also had better. I'd put it at average. The drinks were better then I've had at most other all inclusives that being said and their espresso martinis were amazing! The grill restaurant on the family side had the best view of all and breakfast was good. Sakura had a fun atmosphere in their hibachi section and would highly recommend. The buffet for breakfast was also good. Did appreciate that you didn't need reservations anywhere except Sakura. I didn't love that there were smoking sections at the hotel. You'd usually pass them right before entering a restaurant and that was kind of gross. Given I'm a non-smoker I appreciate when hotels go fully non-smoking on premise. last con is the beach itself is pretty rocky and not a ton of long walks on the beach that you can go do. There are certainly sandy areas where you can walk right in, but it is no 7 mile Jamaican Negril beach which we were accustomed to. I also didn't appreciate the DJ music that went on most nights until 1am and could hear from our room.
All in all, we had a lovely stay and would return again with our kids next time to the family side!