Monumental Movieland Hotel

Yui Chan

Not the greatest hotel, but not the worst hotel I've been to. Rooms: My room was fairly big, I didn't find any bugs and I don't think there was any bed bugs. Some concerns I had was that my room had some random doors that open to another door, which was explained to me as it being connecting rooms before. I kept it locked it whole time, but I wouldn't recommend this to any vulnerable populations traveling alone because of safety. Some parts of my room was dirty, like my toilet, my sink, my bathtub and the floors. I would suggest to bring wipes so that you can wipe everything down. I feel like there is definitely signs of mold in the room although it did not smell like mold, but outlets work and my AC works as well. Equipped with microwave, mini fridge, and coffee maker. Bar soap, shampoo, and conditioner was also provided! I would say if you're okay with it being a tad dirty, it's a decent place for a decent price. Service: Staff is very nice and friendly. Always smiling and greeting you. They do try to make your stay as comfortable as they can to the best of their capabilities. Location: Very close to a lot of stores. Right in front, there is also a bus line as well. I picked this place mostly for the location and I'd say that I traveled pretty easily with the bus lines. Though, I don't know if it's safe at night.

Tara J

Would give it zero stars if I could!! When entering, the smell is horrendous. You can smell the damp and mold as soon as you enter. The staff are very blunt and rude. They charge you 5 dollars per day for amenities, that is not listed anywhere, we would have not booked if knowing this. The lifts are out of order. The laundry room was so dirty, dust and dirt everywhere. We did one wash using the washing machine and it’s charged our card triple the price it said. The room itself was appalling! The smell knocked me physically sick, the ceiling was covered in mold, the AC was so loud we had to keep it off, the plugs didn’t work, when I tried to plug my charger in it would just fall out, there were dirty marks on the bedding, the tv wouldn’t turn on, the toilet made a loud noise and wouldn’t flush, came back one day and it was completely over flowing, the walls everywhere were covered in mold. There were loads of bed bugs, i left covered in bite marks as well as ants all over the bathroom. It completely ruined our holiday, we couldn’t wait to leave. The fact that they have the audacity to charge 5 dollars a day with the state the hotel is in is laughable. Do not stay here!

Destanie Hall

The 2 full beds room is fairly large with decent AC, that's the only upside. The sockets were weak, plugging in our phone charger made it fall out the wall. Every plug in the room was this way. Tiny sugar ants made it into the room overnight and found the box of donuts we brought with us. The beds are uncomfortable with only two small flat pillows per bed. Our room at check in had no fridge, the remote to the tv did not work, and the room our other family members were going to stay in had water all over the floor and smelled of mold. We then had to change rooms in the morning because our fridge unplugged overnight and melted water all over the floor. Would not recommend to anyone. Location is good but worth the extra money to stay anywhere else. Rosen Inn is absolutely lovely for not much more.

sandra bridge

Awful I wouldn't recommend anyone staying here , we had to change room due to broken bed ,plug socket and fridge was shown 4 other rooms settled on final one. I had to ask them to clean the pool as it was dirty and yellow. Our room was cleaned once while we where there which would have been fine if we had a brush and pan and mop and bucket in room but we didn't so had to use towels.Our bedding was changed once a week was meant to be every other day as long as bed is clear of anything and towels we constantly had to ask for which ypu leave outside door and they are meant to replace straight away, we where there for 3 weeks, Tiny ants are everywhere and when we left are $100 deposit still hasn't been refunded that was 3 weeks ago there is a lovely hotel just behind this place in visitors circle I recommend you stay there and there are plenty others close to this one which would be far better than staying here . I went with my 2 daughters and was looking at moving hotels which would cost just over another $1100 but due to that being another 2 hotels 1 week in each which was the availability I decided to stay put . The holiday itself was excellent just not this hotel.

Claire Sea

I'm going to sue this hotel. I have not received a refund. I rented this hotel for my birthday. I've been bitten by bedbugs all night. I saw bugs and ants in the bathroom. And the morning of my birthday was terrible! I woke up to very loud music at 8 or 9 a.m. It's been so long...that I decided to get out of bed and open the door. I saw that the door to another room was open at the very end of the corridor. I go up to this room and see this picture - a hotel employee is sitting at a table in the room (which she has to clean up), eating and listening to music very loudly. I asked them to turn down the music and the man didn't even apologize! I decided to leave the hotel on the same day, it was my birthday and we had everything planned. We urgently had to look for another hotel so as not to stay outside on my birthday. We quickly handed over the room key and called the front desk when we had free time to call and were told that they would not give us a refund because we did not come up and tell about this situation in person! They didn't care that it was my birthday and that we were in a hurry to celebrate! I didn't have time to linger and I thought that they would help me solve my problem here during the day if I made a call and provided them with all the necessary information! -I was bitten by bedbugs. -I didn't get my money back. -Hotel workers can listen loudly to rap music while you sleep in the morning. -Also, I can't leave my review on the Booking site where I did my rental. It looks like the owners of this hotel have deleted my reservation and it no longer exists! Check out the attached screenshots. I am entering the information correctly and I cannot leave a review so that people know the truth! See you in court! And let's see who wins.