Robertson Quay Hotel

Thư Vũ Nguyễn Anh

Totally a scam! Trying to ask for additional money when check in . The hotel has failed to proceed with our check-in due to a conflict over a mismatch in my given name (as per ID) and booking name (as per English name together with my Family Name). The reasons of my frustration pertaining to this was that full payment were already made prior to the stay. Even then, I offered to show other supporting materials to identify myself. And yet, neither any compensation nor rectification were provided by the hotel management after learning about my case. Also, I have various bookings with different Singapore hotels using my English Name and no issue on that. Such occurrences are inherently unjustifiable. Furthermore, the hotel receptionist was so unfriendly and don’t bother to assist. Said is hotel policy and told us to called the booking agent. She pointed that leaflet placed in front, not any other place I see on the online booking platform. Worst still, she even told me. The booking agent did tried to speak with the receptionist that this our booking yet the hotel insist for the additional cost for different name. Not recommend at all for this hotel.

Tian Yik Lew

Management needed to improve. The management will need you to check your email everyday every hour as they will suddenly send you the cancellation email to update your info at 5am that needed to response within 2 hours. I have booked the hotel 2 months ago but the hotel send me the cancellation email within a week before I stay. They have cancelled my booking as I did not response immediately. So please aware of this issue.

Ray Joshi

I enjoyed my recent four nights stay here. The rooms were a bit small - but hey that's Singapore for you - but pretty clean and smartly arranged. I didn't have any problems throughout my stay. The place, Clarke Quay, was lively during nights. I personally loved the location. 7-11 store was just a minute's walk away and the nearest MRT station "Fort Canning" was five minute walk away. One thing they could do is to provide at least one water bottle a day - that's the least they could do considering the price they're charging. The room partitions were also a bit thin which led to some disturbances from the neighbors. All else, a good hotel to stay at.

Rachael Choong

One of the best bathroom hotel with powerful shower and hot water. Air- cond able to control level and off. Most 5 stars hotel don’t have that option. Clean and layout of room is practical. The little details that brings you comfort. 🤗🤗🤗

Kim Yui Min

Not recommended.. Totally a scam! I have brought this up to CASE, others who are victims please do so as well. The hotel has failed to proceed with our check-in for the period of stay from 25Jul24 to 29Jul24, due to a conflict over a mismatch in my given name (as per ID) and booking name (as per English name together with my Family Name). The reasons of my frustration pertaining to this was that full payment were already made prior to the stay. Even then, I offered to show my banking details and other supporting materials to identify myself. And yet, neither any compensation nor rectification were provided by the hotel management after learning about my case. Also, I have various bookings with different Singapore hotels using my English Name and no issue on that. Such occurrences are inherently unjustifiable. Furthermore, the hotel receptionist even told me that I am not the first to encounter this and Management is not liable to resolve this matter as it is written on the hotel policies. However, I only learnt about this Over-The-Counter when she pointed that leaflet placed in front, no any other place I see on the online booking platform. Worst still, she even told me some will just walked-off and let the matter rest, while the others will try to debate and subject to Management approval.