Westin Siray Bay Resort & Spa

Dmitri Shakhov

This is definitely not a 5-star experience. Anyone calling it “the most beautiful hotel” likely hasn’t stayed anywhere else. We booked a room for three people under an all-inclusive package, but upon check-in, we were informed that the package only covered two guests. The third person had to pay separately in cash. The cash menu is overpriced, with a 10% service charge, 7% sales tax, and an expectation for an additional tip. Service in the restaurant is incredibly slow, even during off-peak times. Our room was in a building all the way at the back of the resort, and to reach it, we had to climb an extremely steep hill at about a 45-degree incline. This got old really quickly. On our very first night, my 21-year-old son suffered from food/alcohol poisoning, which resulted in a night of vomiting and diarrhea. We ended up staying only one night before checking out early. The infrastructure is in need of serious updates, and there’s not much to do during the day. Plus, the hotel is far from any other attractions. The place is crowded with large groups of Chinese tourists, making it feel overrun. Overall, the high costs, coupled with mediocre service and facilities, give off the feeling of being ripped off. Anyone who has stayed at a true 5-star resort would immediately recognize that this place falls far short. In conclusion: this resort is extremely average, with facilities and service that don’t justify the price.

Alex Dayem

Despite being one of the most beautiful hotels we have stayed in. The caveat is the pure lack of service and quality control. My wife and I came here for our honeymoon and it’s safe to say that we have not been blown away by the food, drinks or service. We can’t believe how much of a struggle it has been to get a good bite to eat or even a drink (the coffee is truly awful here, iced or hot) IF they remember to bring it to you! I had a chicken burger that was like I was biting onto a pebble from the beach. Food and drink is very expensive in general. I understand it’s a hotel and I expect hotel prices - but I also expect hotel quality and standards for those prices which has not been the case. Safe to say we will not be returning unless the overall quality control is improved.

Lakhvinder Gill

My stay here has been enjoyable. I stayed here with my family of 8 Pax. Enjoyed the resort with nice views, good service, friendly staff and facility. The resort is a bit dated but fairly maintained. The ambiance is nice but the resort needs refurbishing as it is old. My family took 2 different packages (2 of them fully inclusive and the rest with lunch and dinner). The children enjoyed the pool, kayaking etc. Thank you for the enjoyable stay to your staff. Just that the cleanliness can be improved.

Jeffrey C

Love this hotel. The location is fantastic. Short drive to Phuket town. Yet you enjoy the serene environment and feel that you are far from civilisation. Because rooms are on a steep hill (cape), we got good views even though our room was on ground level. They provide buggy services but if you prefer to walk, be prepared to tackle steep slopes (or stairs). The massage (2000B) may be pricier than in most places in Phuket. But great value for money (hey this is Westin after all) and the Thai massage is fantastic.

Klim

Honeymoon for 12 days was absolute blast Our manager Tina did incredible job on making our stay comfortable. We had small inconvenience at check-in, but Tina went above and beyond on fixing it in no time Throughout our journey, we reached out to her and team directly. All requests were resolved ASAP As platinum members, we were treated exceptionally - upgraded to the suite with private pool and best view; free breakfast; t-shirts, beach bag, discounts, etc Highly recommended for couples. Siray is truly unique, quite and private place Gym is pretty new and nice