AM Resorts in Jamaica

R

Donatello was the first waiter we met. His smile was contagious! He provided us with the best service. He was positive and professional at all times. We enjoyed meeting him ! He made us laugh , we just enjoyed his company. Also we enjoyed meeting Theresa. She was always happy and professional. Donna from the spa was also someone to recognize for her encouraging words. The staff at the Breathless , Montego Bay was definitely a reason to go back !

Heather Washington

This resort is so beautiful! The staff are very attentive and friendly, they work so hard to make sure that you are having a good time and are very friendly, all of the food from room service,the buffet and the various restaurants were delicious. We had a balcony room, it is very spacious and clean. There is a huge TV, a stocked fridge with various drinks that are free, and you get a bottle of champagne to enjoy. If you are planning a vacation to Montego Bay, I highly recommend.

Bryan Straley

I am so glad I didn't pay attention to some of the negative reviews. This hotel is absolutely worth the money it is very clean, the staff is at your beck and call. The views are amazing the beach is clean and the restaurants are great with fresh food. You can not go wrong. If you ask the bartenders to make it strong, they will, which is recommended. I am out of the box thinker, and there were multiple times where I needed the staff to accommodate some requests like moving furniture setting up special areas they accommodated every time with a smile on their face. You will not regret it. Don't pay attention to the negative reviews you have seen. Those are probably people that have either been paid to talk negatively or have taste that far exceed anything a country could provide. I have been out of the country multiple times at different resorts, and all five stars rated. This one definitely stacks up.

Cole Cancilla

I had an extraordinary time at this resort. The staff here deserve wages, especially the entertainment team. The individuals that stood out to me were Reika,Tequila and Sky! These women had so much energy and commitment to guest service. I hope to attend next year.

Kristen Donnelly

Our butler is wonderful. Jaeveon has a great personality. On to the resort… some signs of wear and tear but overall good condition. They need to do a better job with restaurant options. We have been waiting at 1.5 hours to be seated at the Italian restaurant… that’s absurd….at an all inclusive it should not be this difficult to dine. We have never had this issue at other restaurants at other resorts. This really pulled the vibe down… edited to say we checked in at 6pm we got seat at 8pm…. It is 8:43 and we still don’t have entrees

Angail Wiley

Lisa and Davin were great at check in. Kenny and Duran are the BEST butlers on this side of heaven. And Nickiesha and Tanesha with Amstar deserve flowers for how hard they rectified a problem for us. I don’t know if I’ll recommend this resort as I am a tough critic on food and drink and this resort needs some upgrade in quality. Best restaurant was the hibachi but idk guys, I feel like I woke up with knots in my stomach every day after that. Service was great though, everyone was kind and attentive. And again, Kenroy and Duran!!!! They would have something ready for us before we even asked. It’s amazing that 2 people can work together so well and treat us like the only girls in the world. I miss those two dearly already! It was my cousin’s birthday and Kenroy and Duran treated her like royalty all day and secretly decorated for her while we were gone. Pools were nice and beach access on the other side of your swim up room was great, too! Can’t promise I’ll be back but if I do, it’ll definitely be as a preferred member again! Thank you all for everything!

Jennifer O'Meara

To start, we had a wonderful time in Jamaica - we loved the people and the food, but I wouldn't call this a five-star hotel. This was our first all-inclusive experience. Many people we talked to said this was not nearly as nice of a resort compared to other all-inclusives or even other Secrets The pools, beach and exterior grounds are gorgeous and the hotel itself is well kept and clean but the rooms are dated, especially the bathrooms. They need some major updating. When we saw the preferred side there is definitely a difference in terms of ambiance and overall look/feel. We didn't receive turndown or housekeeping until Day 3 after we provided feedback through the Hyatt App (I did love the functionality of the app). I will say they immediately addressed the feedback and the final two days service was excellent, and they did provide access to the Preferred side of the resort along with dinner at one of the Preferred restaurants with a reservation, which was great b/c the Wild Orchid restaurants do not take reservations. The food was great everywhere we ate throughout the resort - room service was just OK, and I would say Blue Mountain was our least favorite. The Breakfast Buffet was excellent. I mention this because the first night we went to dinner at 7:30, and we were told they may not be able to seat us before they close at 10. Thankfully we found one restaurant that got us in by 8:30. But this really shocked me so we ensured we were down for dinner by 5:45-6 every night to ensure we'd get in. Honestly the best food was the Jerk Chicken hut on the beach - HIGHLY RECOMMEND. Most of the staff is quite friendly but some bar service was not great and the drinks were incredibly weak. The pool bars were the best for service and drinks. Most of the restaurant staff was friendly and throughout the resort the staff always say hello, etc. We did receive good advice prior to ensure we bring cash so we can tip throughout our stay and it does make a difference. We tipped room service, restaurants, buffets, concierge. Lastly, there was a lot of saving loungers at the pool and beach. People would save spots at 8am and then not come back for hours, which was incredibly frustrating. Overall, we loved Jamaica - the people and the food. We felt incredibly safe at the resort and outside the resort, but I would definitely re-consider staying at a Secrets especially after what we spent to only go Sun-Thurs. I will say it's an excellent location - close to the airport so you can truly get started on your vacation the day you arrive vs spending two hours getting to the hotel. We used TripGuy to book our trip, and they were incredibly helpful when we said we knew we wanted Jamaica and somewhere close to the airport. I do believe this is likely the nicest resort in Montego Bay, but it is not five stars - at least right now.

Donna Mason

I am not happy that some of the restaurants are closed for dinner in the evening. One being the Seaside grill and the other the Oceana. I am here at the moment for another week and I am struggling to find a good restaurant with good food. Sorry, but the only good one for us was the Italian and worst is the French. The steak was awful! This is not gourmet dining! I have been to many other resorts which was far superior and I would not come back to this one. I paid a lot of money for this holiday and I feel it definitely isn't worth the money.

Andrea Logue

Have enjoyed coming back here the last few times but this time …..something changed. Service is not what it was. Tried to tell us we can’t sit at a pool Side bar with our swimsuits - really? We are at the pool. We could not get our room key working leaving us sitting In the hallway for someone not once but twice. We went downstairs 3x and each time they were not helpful making us wait in another line to fix our key - bb We got married here a few years back- have brought back friends 2x since - not happy !

claire robinson

Luxurious Stay at Wild Orchid Secrets, Jamaica We stayed at the Wild Orchid Secrets Hotel in Jamaica this past January, and it was an absolutely luxurious experience. We upgraded our room to stay in the exclusive block with a private beach area, and it was worth every penny. The room was stunning, featuring a hot tub on the balcony, a service hatch for room service, and even a pillow menu for added comfort. It felt like true indulgence. The concierge and service in the exclusive block were excellent, though the food options in this area were a bit limited. That said, we had access to the main restaurants, which offered a fantastic variety of cuisines and consistently delicious food. The entire complex was beautifully maintained, with lush grounds and a relaxing atmosphere. The evening entertainment was excellent and very professional, with a great variety of shows and performances that added to the vibrant atmosphere of the resort. One slight downside was the gratuity system. While we prepaid gratuities, we noticed that those tipping with cash at the bar often received priority service, which felt a bit off-putting. That aside, the service across the resort was generally top-notch. Overall, Wild Orchid Secrets provided an amazing experience. I’d recommend it to anyone looking for a beautiful, well-maintained resort with luxurious amenities, top-tier entertainment, and a wide range of dining options. We thoroughly enjoyed our stay.