Shaun Quick

Lovely place, air con a bit noisy, overall service good. Beach is really nice and good to walk to both ends. Feel very secure here. 5th avenue worth a stroll. Very friendly people. Buffet pretty good. Would recommend the Mexican restaurant at the hotel although you have to book in advance.

Jessica Grose

This was our first time here. The beach and pools and rooms were nice and the food good. Check in was very easy due to the wonderful help and knowledge of Anahi Ruiz from guest services! We will definitely come back!

Dale Myers

We have stayed at many resorts in Cancun and Playa del Carmen with no complaints and for our first time here have no complaints either We will definitely come back. And all of this is with the help of the most friendly and knowledgeable guest service clerk Anahi Ruiz! Who is always smiling!

Sam Nguyen

The service and location are luxurious as the people are very nice. The food was great and the employees were very friendly and welcoming. However, our room had some problems like things that not working. For example, the safe lock didn’t work, the phone line is non-functional, there was no shampoo dispenser, and the outlets don’t work properly.

Richard Higgs

The only reason I haven't given a full 5 star review is because the hotel and rooms are looking a bit dated, which is understandable after 40 years. From speaking with staff, it sounds like a refurb is coming soon. Other than that, what a great place. Location is perfect, food was amazing, staff and service were a pleasure. A bit more newer modern gym equipment would also be welcomed.

Adrianne Campbell

We had the most fabulous evening at El Gaucho. The food was delicious and the service was impeccable. In particular, Perla provided the most exquisite hospitality. In spite of the fact that we were a little late tonight Perla very kindly accommodated us. We had a wonderful meal!

Nic Riederer

We played trivia with Naomi in the Avenue Bar for the Thursday night Royal Elite dance party. She was an incredible host, especially for those who didn't speak Spanish fluently. The dancers were also absolutely fantastic. We had a great time!

Alexandra Barnard

At the French restaurant Le Gourmet Belinda y Yamilet were incredible waitresses. The environment was very peaceful and friendly. Belinda is very kind, happy, and enjoyable to talk to. She made our experience perfect! Yamilet served us a previous time when we came late and she met our needs with kindness and didn’t rush us. These women deserve a raise! They’re amazing.

Michelle Mills

We ate at Asiana. The hostess Perla was so welcoming and sweet when we got in. The food overall was pretty good, some things a bit odd but good. Our waitress Esperanza kept a good eye on us and made sure my wine was full 🍷 I am a little surprised that I could only make a reservation for two people max since there weren’t many people there.

Kisstina Loose

We visited Restaurant Frances and had Karen Mariano as our waitress and not only the food was superb but so was her service! She was so kind, patient with us not speaking Spanish and most of all an excellent waitress! If you’ve never had the pancakes for breakfast you are definitely missing out! We also visited the following day and had Yamilet David and she was amazing as well! She even did a fancy spin to help me choose a pastry!

Christopher T

The bad: The dinner situation is for the birds. You must make reservations, and only one of the restaurants (the one that also does the room service orders, so long waits) are casual at dinner time, so forget being comfortable on vacation if you want to eat dinner. Collars and slacks are required! Room service food is pretty awful. Every time we ordered dinner, it took well over 1.5 hours as well. Tonight, our reservation was 830pm, and we didn't get our food until 1010pm. Our group of 8 never once got drunk from any of the mixed drinks, even when they had extra shots in them. The staff is not on the same page, often giving bad information about restaurant hours, availability, etc etc. The lunch food, and dinner desserts are mediocre at best. The good: despite the hour+ waits, dinners were delicious. Comparable restaurant quality would easily be $50-$75 per person without drinks and dessert. The pools are amazing. There are so many, you can easily find a private pool most times of the day. The rooms are great, even though we did have a pipe leak, it was fixed the same day. The last Playa Del Carmen all inclusive we stayed at, was a sales pitch 24/7. You couldn't use a restroom in the main area without someone trying to get you to buy a bracelet or a time share. This place is not like that at all, which I appreciate. Only one spa worker was pushy.

Lina Nouraly

Overall okay. Definitely overpriced resort and better suited for older couples (50+). Entertainment is average, rooms are decent, drinks and food are just okay. Impossible to get a lounge chair by the pool unless you are a regular or wake up at the crack of dawn. They gauge you HARD at the shop so bring your own sunscreen ($45 for a spray bottle is a huge rip off). Staff is really nice though and the beach is unreal (best on the strip of resorts, well maintained).

Madelyn Greco (World Champion Bodypaint)

Wonderful Winter Getaway - Royal Hideaway Playacar We came with a travel group who booked the resort in its entire capacity, so many of the guests were friends already or had a least been on vacations together before. This resort is a standout for it's exemplary service, fantastic cuisine across diverse dining options, gorgeous white-sand beach and spacious, lovely suites with private concierge service. The resort boasts beautiful bars, pools, hot tubs and lush landscaping as well, so traversing the property is a joy. We were delighted with the care taken in catering to us, to ensure our stay was comfortable. 100% recommend. As a group, we came in with our own entertainers, DJ's, etc. so I cannot speak to the usual entertainment offered by the resort. We were however thoroughly impressed by all aspects. 100% recommend.

Alfie Moss

If I could give 4.5 I would. -0.5 stars because after a really long flight and arriving later than expected we was told if we didn’t make dinner reservation within 20 minutes of the booking we wouldn’t be able to dine. We found that situation quite stressful. The service was fantastic and the food was great. Would really recommend booking your dinner reservations prior to arrival to avoid disappointment. The lunch “buffet” was particularly impressive. Another minor note was the amount of sun loungers that had been reserved at the crack of dawn.

Adam Taggart

Beautiful resort with great rooms, friendly service, delicious food, and a beach with amazing sunrise views. The reason for 4 stars instead of 5 is some of the food service can be very slow. Plan 2-3 hours for dinner, and enjoy a drink or two while you wait on your table. Also, the liquor is very watered down. Unless you want to drink 10 pina coladas to feel slightly buzzed, stick with beer & wine. Even a basic crown & coke is 99% soda. Edit: I remembered another reason to only give 4 stars - the gym is tiny, 2 of the 5 treadmills don't work, and there are no fans, so it gets hot & stale in there really fast. While the main pools are kept nice & clean, the smaller pools have some plant debris & a few bugs in them.

Mehron Sherkat

This place was great for me and my family! The staff was so accommodating and welcoming and they made sure for us to have a great time! The food was great, lots of varieties for different times or foods, and the pool and other amenities were really nice and fun! The only downside was that they didn’t have laundry washing for dirty clothes, and we found a cockroach in our room one night, but it was because of when we left our balcony window open, but it disgusted us, but thankfully, the staff were willing to come and take care of the problem by spraying the room so it stayed clean. This resort was great, but the staff and service takes the cake for this place! We will definitely consider coming back here next time we come to Playa del Carmen and I loved the view! This place was amazing and I would definitely recommend visiting again and recommend it for others!

Dr. Yousef Dabaja

I recently stayed at Playacar Palace in Playa del Carmen, and while the resort had its highlights, there were several areas where it fell short of expectations. Pros: The location is undoubtedly one of the best features of this resort. Situated right next to the dock, it offers convenient access to ferries headed to the island of Cozumel. Additionally, it’s perfectly positioned on the bustling tourist strip, making it easy to explore shops and local attractions. The beach is stunning—clean, soft sands, and ideal for a daytime stroll. The café at the resort was another standout feature. The workers there were exceptional, and the coffee and treats were consistently a delight. Cons: Unfortunately, the food was underwhelming. While the restaurants were decent, they leaned heavily into a “fine dining” concept that didn’t quite hit the mark. Simplifying the menu and focusing on delivering high-quality, approachable dishes would significantly improve the experience. The buffet was extremely limited, and the lack of vegetarian and pescatarian-friendly options was disappointing. Service was inconsistent. While the staff was generally nice, they didn’t match the exceptional service I’ve experienced at other Palace Resorts. Service at the pool deck, in particular, was notably poor. Adding to the frustrations, the pool itself was not heated properly, and the Jacuzzi was lukewarm, making swimming less enjoyable. Another major drawback was a persistent beeping noise coming from under our room on the first night. The issue took two days to address, leaving us unable to sleep during that time. Lastly, the resort lacked on-site activities. Aside from swimming, there wasn’t much else to do, which was disappointing for a property of this caliber. Conclusion: While Playacar Palace has an excellent location and a beautiful beach, it struggles in terms of service, dining, and amenities. For the price and reputation of the Palace Resorts brand, I expected more. If the resort focused on improving its food options, service, and attention to detail, it could be a truly standout destination. For now, it’s a decent choice for those prioritizing location and beach access, but it falls short of being a truly memorable stay.

suwanatatnina

Playacar Palace offers an excellent location, but the beach and pool area is somewhat limited in size compared to the Hilton, Playa del Carmen where I usually stay. While the pool area is too compact for my preferences, the room was nicely appointed with marble or granite floors. The proximity to 5th Avenue, shops, restaurants, and the ferry is a significant advantage. The food and service are commendable, but the restricted pool and beach area make it less suitable for my beach and golf vacations. Nonetheless, Playacar Palace presents a great value that will appeal to many families.

Caroline P

We just spent the past week at Playacar Palace with a group of friends and had an absolute blast! While it's not the largest resort in the region, it felt very cozy, and everything was easy to get to. The staff were all extremely accommodating, friendly, and attentive. Our group loved the Michael Jackson impersonator and the option to watch the Super Bowl on 2 giant screens. My wife and I opted for an ocean view walk-out room and it was well worth it. Waking up to beautiful ocean sunrises and lounging on our porch made our stay extra special. Pool area- The pool area is absolutely gorgeous and you are only seconds away from ocean access. The beach is cleaned daily and kept very nice. Try the Yucatan Nachos at the Aqua bar- they're delicious! While I can't remember everyone who deserves recognition, special thanks goes to Roger at the wet bar, Pamela and Javier at the lobby bar. Spa- We also took full advantage of the Awe Spa and were absolutely spoiled by the staff. Our group appreciated that you could go to the spa without an appointment and use the steam room/sauna/cold plunge/jacuzzi/relaxation room whenever you wanted. Big thanks to Lilja, Hector, and all the spa staff! Dining- The buffet is open all day for quick meals and has an ethnically- diverse assortment of delicious food. Try a little bit of everything! Be sure to make reservations at Madremia, Trattoria, and Lahna for an extra special treat. The Sweet & Coffee was the first stop every morning for our group. Yum! Our group had such a fabulous time this past week and would love to come back again!

Lon Southerland

An Unforgettable Stay at Playacar Palace Hotel for Our Family Wedding We recently stayed at the Playacar Palace Hotel in Playa del Carmen for our son and daughter-in-law’s wedding, and it was a wonderful experience. The staff was incredibly inviting, kind, and engaging, making us feel right at home from the moment we arrived. The food was excellent—we thoroughly enjoyed every meal—and the entertainment added a nice touch to our evenings. Starting our day with a great cup of coffee from the lobby’s coffee shop became a delightful routine. Alan, the barista there every day, was amazing. He was very friendly and took great care to ensure our beverages were exactly how we liked them. Also gave us some great tips on the area!! We appreciated his warm conversation and exceptional service. The beach was beautiful with calm, clear water every day of our stay. There was plenty of room at the pool, and we had fun participating in the various activities around the pool area. The overall atmosphere was relaxing yet lively. I would definitely recommend the Playacar Palace Hotel if you are considering a stay in Playa del Carmen. The combination of excellent service, beautiful surroundings, and engaging activities made for an unforgettable experience. We’ll definitely be back!