Playacar Holidays

Bill Loth

We returned again this year, because of the excellent experiences of other times we have stayed here. All the staff are so friendly and welcoming, and very happy to have you visit. Lots of variety of food, which was very good. We can’t say enough about the staff, who work very hard to accommodate and serve you. Only complaint we had, isn’t against the staff, but against the tourists, some of who expect to have the staff cater to them, and won’t even bother to even tip them a little.

Patrice Patenaude

Everything was simply incredible. The food was very good! Same menu for the breakfast buffet each morning, which was very good. Lunch time near the pool was also very nice. The supper buffet thematic change each day (mexican, italian, chinese, etc..). Overall, really great foody expérience. The staff was soo nice and caring. The only downside we had was that our Room Safe was not working upon arrival. But they sent someone to fix it under 10 minutes. The pool was clean and the beach is simply incredible. They cleaned the beach each morning to remove the seaweed, so it was always clear. The resort was not too crowded. It was ideal with a toddler. I would definitely come back! Gracias!

Stephanie Salisbury

Great resort with great staff! Great sandy beach, good amount of activities throughout the day and staff remember you by name. Lots to keep my 11 yr and 15 yr old kids busy. Beds in rooms are super hard so sleeps were not great. Buffet food was good with ample variety and no tummy ailments during our trip here. Overall a good trip.

Jennyfer Francis

We celebrated our wedding march 2025! We just got home and we cannot believe how easy and beautiful a wedding can be! It dosent have to be complicated at all! Our wedding planner, Marian was amazing and always there if we had any question or issues. We will always remember this day and we are really grateful for all you have done for us! Hotel was amazing for our big family too! ⭐️⭐️⭐️⭐️⭐️

Sam Nguyen

The service and location are luxurious as the people are very nice. The food was great and the employees were very friendly and welcoming. However, our room had some problems like things that not working. For example, the safe lock didn’t work, the phone line is non-functional, there was no shampoo dispenser, and the outlets don’t work properly.

Chad Comer

Spent a week here with my family! Overall, great experience! Many wonderful workers focused on customer service. Specifically my 11 year son had a great time at the Teen Club under Alex's supervision and the staff at the Avenue Bar were very friendly and mixed great drinks all week long! The only thing that I could see needing improved/updated is the guest rooms. Otherwise, a wonderful week!

Fillipe Santos

We had an amazing family vacation at Sandos Resort Cancun! The resort offers stunning beachfront views, spacious rooms, and a variety of dining options to cater to all tastes. The all-inclusive experience allowed us to enjoy everything without any worries. The service was exceptional; the staff was friendly and attentive, particularly Leo, who worked in the teen games area and made us feel right at home. From the pools to the entertainment, there was always something for everyone. Overall, it was a memorable and relaxing stay, perfect for a family getaway.

Katy Gendron

Everything was very fine to the morning at night. The staff at the spa, the restaurant, the bar at the beach are very sweet. I met a lot of gentle people. I’m a person with gluten, lactose and soy allergies Juan, Esteban, Adan really took care of me. I know how hard it is to care of people like but know that it’s very appreciated want people do with passion. For this I suggest you to have a small part in the buffet for people like me because we’re shy to ask it’s not easy for me and for sure other people like me will appreciate it. Cause we don’t have to derange the server or the manager. Be sure I’ll come back here cause the place is very amazing! Mucho gracias for everything. Katy G. ☺️ Thanks Leo for the party entertainment pool for this evening you did our day! Muchos Gracias Amigo! xxx my boyfriend Leo 😉🤣

Jeremy Smooth

Service was great. Vicente our waiter at breakfast was fantastic. However having to pay for good seats by the pool at an all inclusive is wild to me. Also elevator broke half way through our stay. Our room was fantastic. Pools close at 8pm. Kinda early if you ask me but that is small grapes compaired to having to pay for seating, food or massages. Other resorts offer more for the same amount we paid here. Won't be back.

Kelly E Turner

We visited for a wedding + vacation. The beach wedding was gorgeous and we had a great time. We've loved every bit of our stay so far and the activities have been top notch. We've had water gym with Gian Carlos and Naomi and I made bracelets with Naomi as well. We also enjoyed the party on Wednesday with Elena, Gian Carlos, Alan, and the rest of the entertainment staff. We truly have had a great time. The area is gorgeous and the staff have been great. Definitely worth a visit!

Jan Heard

We stayed in an Ocean View Suite for two weeks from end of February/beginning March and had a wonderful time. We have been here several times before and it was nice to see some familiar faces amongst the staff, who are all exceptionally friendly. The gardens are beautiful and tranquil and we noticed quite a bit more wildlife than in previous years. The Suite was spotless and WiFi is super-reliable which is important as my husband has to work a couple of hours most days. A big plus for us coming from the UK after a ten and a half hour flight was that check in on this occasion was really speedy and a very pleasant experience especially the calm demeanour of the lady at the desk and the welcome glass of champagne.

Alice Z

We had a wonderful experience at the Royal Hideaway Playacar! The food was delicious and the resort was kept clean. Fun nightly shows and activities. The staff was wonderful at helping us with anything we needed, especially our concierge Gabriella in Villa 26. She made booking our dinner reservations easy and helped/recommended excursions for us to take which turned out to be amazing. While the service was exceptional at the restaurants, we wanted to highlight one particular server we had at The Grill- Antonio Lopez. Antonio was our server during the last dinner of our trip and he truly made it a wonderful last night. He was incredibly attentive, friendly, and went above and beyond to ensure we had everything we needed during our meal! Truly an amazing way to end the trip!

larry banks

We came here on a Costco package not knowing what to expect. We love it! A different restaurant for dinner every night. Great breakfast al fresco every morning. If you're looking for modern, this is more traditional. All of the staff is super helpful and friendly. Rooms all have a balcony. We will come back.

Christopher T

The bad: The dinner situation is for the birds. You must make reservations, and only one of the restaurants (the one that also does the room service orders, so long waits) are casual at dinner time, so forget being comfortable on vacation if you want to eat dinner. Collars and slacks are required! Room service food is pretty awful. Every time we ordered dinner, it took well over 1.5 hours as well. Tonight, our reservation was 830pm, and we didn't get our food until 1010pm. Our group of 8 never once got drunk from any of the mixed drinks, even when they had extra shots in them. The staff is not on the same page, often giving bad information about restaurant hours, availability, etc etc. The lunch food, and dinner desserts are mediocre at best. The good: despite the hour+ waits, dinners were delicious. Comparable restaurant quality would easily be $50-$75 per person without drinks and dessert. The pools are amazing. There are so many, you can easily find a private pool most times of the day. The rooms are great, even though we did have a pipe leak, it was fixed the same day. The last Playa Del Carmen all inclusive we stayed at, was a sales pitch 24/7. You couldn't use a restroom in the main area without someone trying to get you to buy a bracelet or a time share. This place is not like that at all, which I appreciate. Only one spa worker was pushy.

al cole

Great adults only all inclusive. We stayed in a Royal Luxury view room. It was average size with a good sized bathroom and great storage between the closet and dressers. The bed was super comfortable. The resort is smaller which we really liked. The grounds are beautiful and immaculate. We only ate at The Grill, The Deck and Spices, but we had no complaints at all about the food - good options and everything seemed fresh, even at the breakfast buffet. The beach is beautiful with easy access into the water. The usual observation about chairs - not so much a lack of them, just how everyone "reserves" them for hours and hours with the early towel placement. A special mention to Sandra, who was our concierge in building #25. She is so helpful, and very friendly and just genuine.

Mehron Sherkat

This place was great for me and my family! The staff was so accommodating and welcoming and they made sure for us to have a great time! The food was great, lots of varieties for different times or foods, and the pool and other amenities were really nice and fun! The only downside was that they didn’t have laundry washing for dirty clothes, and we found a cockroach in our room one night, but it was because of when we left our balcony window open, but it disgusted us, but thankfully, the staff were willing to come and take care of the problem by spraying the room so it stayed clean. This resort was great, but the staff and service takes the cake for this place! We will definitely consider coming back here next time we come to Playa del Carmen and I loved the view! This place was amazing and I would definitely recommend visiting again and recommend it for others!

Ldattinelly

Amazing resort for families! 11 of us including teenagers. Excursion was arranged by Victor. Everything was perfect. Food and service great! We were called after our stay saying we left an ipad. They arranged for FedEx to return within days. Absolutely amazing trip!

Erika H

Wow! Playacar Palace was our last all-inclusive during our trip, and we regret that so much because the food was by far the best of any all-inclusive we have been to. We wish we would have been here longer! Service, rooms, and location were also fantastic. And we stayed at some really expensive resorts before this.

GG MIA

PROPERTY: In desperate need for a remodel. As you can see in my pics, several areas have been neglected and take away from the overall experience. We’ve been to different areas of Mexico, and have never before encountered a dilapidated property until now. There’s an obvious lack of personnel which is noticeable in the dirty glass balconies (5th floor) and main lobby area glass doors. I personally requested someone clean the glass doors in my mom’s room, but this was never done. The pool are is big but outdated, nevertheless it was always spotless. Thank you, Daniela, for making our pool drink experience 5 stars. The rooms have glass stains on the stone countertops and management is aware, but have not replaced them. The balconies and sliding glass doors are never cleaned and the water has a funky smell. Whoever handles their social media and marketing does a great job at hiding the dated areas of the property, so do a thorough research. RESTAURANTS: BEWARE that it’s likely you won’t find reservations for any of the restaurants if you have a large party. We were 6 adults and a child, and I had to complaint to guest relations whose first reaction was to suggest we do the buffet. I chose this resort partly because of its restaurants, so that option was unacceptable. Guest relations got us reservations, but only after I strongly expressed my disappointment with the process. Despite my request for a property manager, no one ever connected with me. On day 1 the food by the pool area was awful and the staff disengaged, but this vastly improved on day 2. Madre Mía was the highlight of our dining experience, the food and the customer service were impeccable and the restaurant was gorgeous! Kudos to the Chef! The Italian restaurant was also great, but what’s puzzling is that there were no reservations through the app, when the restaurant had at least 10 empty tables. The buffet has a wide variety of options for breakfast and lunch, and Manuela is the most gracious and thoughtful host you will ever find. Locate Manuela and sit at her section, she will ensure you have an enjoyable experience. LOCATION: Not good if you want beach access. There’s a tiny strip of beach, but it was full of seaweed which is beyond the property’s control. Even with staff cleaning the seaweed for hours, they couldn’t put a dent on the amount of seaweed that came to the shore. One benefit of the location is being right next to the ferry pier, where you can catch a ride to Cozumel (40 mins). Once at Cozumel we visited the sister property, Cozumel Palace. This property was remodeled recently and it showed! It was small and felt very intimate and the customer service was top notch! KUDOS to the wet bar bartender at Cozumel Palace, he truly knows how to deliver a 5 star experience.

Spencer Caudill

My wife and I chose Plycar Palace® All Inclusive Resort for our honeymoon, and it was the best decision we could’ve made. From the moment we arrived, the staff made us feel like royalty. The resort itself is stunning—breathtaking views, luxurious rooms, and beautifully kept grounds. Every meal was next-level delicious, with so many options that we were constantly trying something new. The all-inclusive perks made everything effortless, so we could just relax and enjoy each other’s company. Whether we were lounging poolside with a drink in hand or enjoying a romantic dinner by the beach, every moment felt special. The attention to detail, the service, the vibe—it was all perfect. We’re already talking about coming back for an anniversary trip. Highly recommend Plycar Palace to any couple looking for a dreamy, unforgettable escape.