3 Star Tenerife Holidays

SAW

After browsing through several TripAdvisor reviews—some of which were less than glowing—I read between the lines and decided to book at GF Noelia anyway. I’m so glad I didn’t let those reviews sway me; the hotel turned out to be fantastic! The warm welcome I received set the tone for a great stay. I had requested a specific room, but it wasn’t available when I checked in. The next morning, Maria at reception personally apologized and offered me a chance to switch rooms that day, which I appreciated. While moving rooms, I accidentally misplaced my Kindle, but the attentive room service maid, Sarah, found it and returned it to me before I even noticed it was gone—what a relief! The hotel itself was outstanding, with spotless, comfortable rooms. The food was consistently high-quality, with plenty of variety to enjoy each day. The evening entertainment was a highlight, offering something different and engaging every night. The location of GF Noelia was perfect—just a short, easy walk downhill to the main harbour and promenade. This was my first time staying in the north of the island, and I loved every minute of it. Don’t let any negative reviews deter you from booking here; I’d happily return to GF Noelia without a second thought!

Lindsey Zahra

Rooms- descent size, plenty of storage and clean. However in desperate need of modernisation and sound proofing. You can hear everything from neighbours (everything) and outside from sports centre and bus station. Bathroom drains also bit stinky. Service- Maids and lifeguards pleasant enough but the waiters, chefs and bar staff are very rude. Receptionists do their job well but not much interaction required with them. You cannot use cash to pay for your drinks at the bar! Location- not a very clean or pleasant area. Feels a little bit out of the way and lots of homeless people in the area. Didn’t bother us but felt a little bit uncomfortable as I was on my own with my 2 kids. The sports centre and the bus station located very close by means that noise is unavoidable at night and all the way through to the early hours you can hear buses reversing in the bus station. Entertainment not great. Pool not heated. Games room needs upgrade. Pool cues have no tips and pool balls all mixed up.

Carly Martin -Legg

Currently on the last night of my weeks stay here. Every single staff member is fabulous especially Angelo, Carlos and the chef went above and beyond for us, so friendly and welcoming. Roof top pool was cold but just what you need when your out there all day sunbathing. I can not recommend this hotel enough. Well done to you all and a massive thank you 😁

Bridget Saward

We had 11 days at this hotel half board, well situated central to Puerto de la Cruz, rooms spacious clean though outdated,bathroom needs a revamp.Staff very friendly and helpful especially with an issue with payment of drinks bill,finally sorted many thanks.Evening entertainment varied and very good,however our last night was extremely loud spoilt the evening. We noticed the seating had been revamped but was very uncomfortable. Food on average good,breakfast a varied choice,however evening meal rather hit and miss lacked variety and seemed repetitive if you like pizza chips etc.Some evenings very noisy due to constant turnover of school parties.Pool more like a plunge pool un-heated,terrace area good but nowhere to order drinks food etc.Overall an enjoyable stay many thanks.

S Graham

2hr transfer from airport. Some rooms are beside bus station and a very well used sports centre so its noisy (you can also hear the lift pretty much constantly). Rooftop pool (freezing), no children's pool and not particularly child friendly which was fine for us. We had breakfast included which had nice rolls and all you'd expect. Evening meal not brilliant so eating out preferable for us. Quite hilly so those with mobility problems may struggle. Staff are very nice and accommodating but I doubt we'd return. Centre is about 15 mins walk but steep hill to conquer. Couple of small restaurants fairly nearby but that's about it.

Chantal S

If you intend on staying and relaxing all day in the hotel it might not be for you. For just sleeping you get what you pay for. Friendly staff, breakfast okay. Rooms need renovations and are not sound proof. At the reception there is a strong sewer smell. They offer parking for 5 euro per day, which can fill up quite fast at night. Also a free shuttle bus to the city centre . On foot the way to the hotel is steep

Alin Telisca

I had a very disappointing stay at this hotel. From the moment I arrived, the cleanliness was an issue—furniture was sticky, and they didn’t replace the towels during my stay. I realized this when I shaved my face and got a red irritation all over. Suspicious, I smelled the towels and noticed they weren’t fresh, so I took them out and asked the staff to replace them. However, when we returned, the same towels were still there, unchanged. My room was located above the kitchen, and every time I opened the window, all the kitchen smells flooded in, making it unbearable. The restaurant was another disaster. Every morning, the breakfast was the same, with dry and tasteless food. To make matters worse, I even found bugs on the vegetables and took pictures as proof. On my third night, I had an extremely frustrating experience in the canteen. While sitting at a table, an older lady next to me said something in German (which I didn’t understand), and shortly after, a staff member named Jose asked me to move, claiming that part of the canteen was not in use. However, the same lady was allowed to stay there, and I was given no explanation. Every time I got up to pick up more food—since it was a buffet—someone took my table. The waitress would clean it and seat someone else, which was beyond frustrating. When it was time to pay, I asked Arianne why I was moved while the old lady was allowed to stay. Their response? "She is a regular client and comes every year." But that’s not a valid reason to give someone a special table while treating other guests unfairly. Overall, this hotel lacks cleanliness, proper service, and respect for guests. I would not recommend staying here.

Dallan O'Reilly

The staff are this places greatest asset. They are absolutely wonderful. However the location would not be to my liking. It's located up an extremely steep incline from the town centre and although there's a complimentary, hourly, shuttle service available the hills are very off-putting. The pool on level 5 is beautiful however there were no bar facilities available poolside which while it didn't bother me too much seemed very unusual.

David Ellis

Our first impressions were really quite good. Friendly reception staff, nice gardens and a room we were happy with (the layout, size and condition). However, the longer you stay here the more our rating dropped. There were just too many issues for us. We requested a quiet room but were allocated one above the dining area. This lead to noise until quite late at night and coupled with the general lack of sound insulation (you can hear a patio door slide from the other end of the building). The buffet restaurant is really quite awful. The food is poor (we unfortunately ate dinner on the first night) and the staff inefficient and unfriendly. Breakfast was ok to start but by the second week of our stay the cooked food was mostly very undercooked (do you like undercooked cold rubbery fried eggs and fatty cold underdone bacon?). The coffee machines are never all in service, even if the staff have bothered to put cups out. Plates regularly run out. Room cleaning was poor. They don't clean on Sundays (why? We still paid the same) and other days they don't clean consistently. Parking is a joke. 5 euros per day should guarantee you a space but due to selfish parking (people taking two spaces) in the lower car park and padel/restaurant customers in the upper car park it can be a struggle.

Nicole K.

It was very nice, the rooms were beautiful and clean with an amazing view over a garden. Food is good (should urgently have more vegetarian options). Nice gardens, 3 pools, billiard, table tennis, paddle. Tennis courts close by. There's a shuttle bus into town.

Louise M

This was our first visit but many of the holidaymakers were repeat visitors. This was due to the excellent location of the hotel, just a few mins from the beach, and because it is so cheap. We went half board and found a good choice of dishes and no upset tummies. The downside was the room was very small & poorly decorated. The bathroom stank of sewage. As we were not poolside we were in shade all day, also there was noise from reception, the car park, and teenagers in local park till about midnight. We would advise anyone booking here to book a high-up poolside room to avoid these problems.

Julie Mary

Food was beautifully presented buffet meals. Lots of options to suit everyone. Cooked fresh as you wait steaks, fish, etc if preferred.I did see small brown bugs coming up through a hole next to the food & running across it. I'm sure the Staff are aware of this! Can it be prevented in such a large Hotel? Wine was tasty. Gardens well-established & relaxing with smoking areas separate. Beautifully lit at night. My room was overlooking the pool & entertainment stage so I could sit on balcony to chill - East facing so sun all day until sunset. Noisy until Midnight with the various Acts but I didn't mind. Overall it was very relaxing but it's down to personal choice.

Erley Lizarazo

I have given three stars to the location. Why? Well Tenerife is beautiful and many locations are as close to the beach and vibrant live around as this one. But Sol Arona seems to milk “location” way too much. Please just for the love of god buy new mattresses, put an effort on the quality of the rooms and facilities. Mind blowing that in this day and age you dare to charge the prices you charge for that quality. I have visited this island many times specially the north and I can tell you and everyone reading this, people here take very seriously quality in hospitality. Only one picture for those that want to understand my comment on facilities. Update based on their response: in order to get a good bed, maybe call them ahead to know which rooms have decent mattresses. It seems it’s okay to have bad facilities. So, seems to them it’s the guest who doesn’t know how to book a room. By the way the prices are pretty much the same. Now, actually thanks for replying I forgot to tell you that you can hear everything from the hallway to the next room to the outside.

Steven Hughes

This was the cheapest hotel we could find in January in Los Cristianos, we booked last minute and found a lot of the accommodation in the area was sky high in price. I'd say it was pretty much what we expected - as our expectations were quite low. I would say that the pool area was quite nice with plenty of sunbeds, and the staff here were very accommodating and friendly. We were also quite happy with the size of the private terrace we had on our room (our room was the most basic option). Also, the location is pretty good, close to the main areas. Two things let it down for me: 1. The beds were very uncomfortable, the staff did arrange for us to have a mattress topper put on but even with that you can't get around the fact that the beds are desperately in need of replacement, and we weren't able to sleep well on them at all. 2. The included breakfast, whilst having a lot of options was not the greatest. All of the "hot" options were stone cold on all 4 mornings of our stay, that is to say, the items weren't even slightly warm so I imagine most of the food is cooked very early and then left out rather than kept warm properly. I think go for the hotel if you're on a budget, a short stay here was enough for us though.

Janice Perry

My friend and I had a 10 day holida in January and February. It was great. The hotel staff were all exceptionally nice,it was very clean, And we thought the food was exceptional. I don’t understand the negative reviews.. there was always some type of activity to do around the pool, and the activity team was so pleasant and enthusiastic, we would go again next year but we think it will be still under refurbishment, But we look forward to going again when everything is finished, if we can still afford it🤣 Thank you for a lovely holiday