5 Star Borneo Holidays

Sujith Kumar

We had a delightful stay with our children. The experience was nothing short of top-class! The quality of the amenities and services exceeded our expectations. The buffet offered a variety of delicious options that catered to both adults and kids, making mealtimes enjoyable for everyone. The staff were incredibly friendly and accommodating, always going the extra mile to ensure we were comfortable. What stood out the most was the speed of the service—quick, efficient, and always with a smile. Overall, it was a wonderful experience, and we highly recommend this hotel to families and anyone looking for a pleasant, hassle-free stay. Five stars from us! 🌟🌟🌟🌟🌟

James MacPhee

This place was just amazing! It is pricey and for us it wouldn’t be worth it at full price but that is a personal decision. They have 5 different pools, 4-5 different great restaurants, an awesome breakfast buffet, bowling, table-tennis, tennis, and a small beach area! The staff are super friendly and helpful, the rooms are clean, elegant, comfy, and easy to climate control!

Crystal Wan Ying

Was a beautiful stay with impressive views (provided you get the correct room hahaha). We had a little issue with some of the appliances in our room and Ms Erna sorted it out beautifully for us with minimal disturbance to our schedule, and we couldn't be more grateful.

Calamitrix

A Breezy Day by the Sea I recently had the pleasure of dining at a charming coastal eatery that offered a delightful blend of stunning views, delicious cuisine, and warm hospitality. Nestled in a picturesque location, the restaurant boasted panoramic vistas of the ocean, making it an ideal spot to unwind and savor a memorable meal. Despite the slightly breezy conditions, the outdoor seating provided a refreshing and invigorating experience. The gentle sea breeze added a touch of romance to the ambiance, while the breathtaking scenery created a truly unforgettable backdrop. The menu featured a diverse array of dishes, catering to a variety of tastes and preferences. From succulent seafood delicacies to hearty meat options, there was something to tantalize every palate. The quality of the ingredients was evident in every bite, and the flavors were expertly balanced to create a harmonious culinary experience. One of the highlights of my visit was the exceptional service provided by the friendly and attentive staff. Their warm and welcoming demeanor made me feel right at home, and they were always eager to assist with any requests or recommendations. Overall, my experience at this coastal gem was truly memorable. The combination of stunning views, delicious food, and excellent service made it a must-visit destination for anyone seeking a delightful dining experience by the sea.

콩아띠

“My perfume has been stolen.” After housekeeping, the perfume I had left on the table for three days was gone. She pretended she hadn't seen it or not, but I didn't let it slide. Her attitude toward me, who said she would write the security report, insulted us who didn't understand the Malaysian language. They were giggling, chatting with each other, and laughing out of context. Looking at their attitude, we thought we wouldn't be able to find perfume, so we didn't write the security report. The next day, we got a call asking if we needed housekeeping, and we told her on the phone that we didn't and went out. But when we went out, someone came into our room, under the pretext of giving us additional hand towels that we exchanged in the morning. When we only received a shower towel from the time we entered the room, we were very angry to see that the requested hand towel was placed in an empty room, and when we checked with the concierge, she only said sorry. The next day, we went to a Korean employee, Karin. Karin was understanding and empathetic to our situation, and we found out who was involved to ask the housekeeper to apologize. She even provided a meal voucher as an apology. Only Karin provided proper customer service, and we were very disappointed with the poor attitude of the staff compared to this accommodation.

G. R

Had a two night stay there. The rooms were crisp, clean and fresh. Service was really top notch and loved every bit of it, hospitality I would say is 10/10. The international breakfast buffet is amazing with so much choices. Freshly blended fruit juice and most surprisingly ice cream in the morning! My only issue is the room not having a bath tub cause we stayed in the least costly one. Other than that the place is perfect!

추이아톰

The Ocean Wing is very luxurious and exclusive! If you go during non-season it feels like a paradise that you cannot see many other guests. All the experiences are very nicely managed (e.g. horse riding, Gazebo candle-light dinner, etc.). You can simply enjoy a luxurious vacation with a fairly affordable price when compared to other holiday destinations.

Sharon Goh

Beautiful resort close to the sea. It is a great place to watch sunset and relax. We had a room with sea view, and it was wonderful. However, it took about 1 hour to shuttle to the city centre. The hotel has a shuttle bus to the international airport and 2 big shopping malls. Most hotel restaurants serve good food. However, using room service is also an alternative to taste a variety of food across several restaurants. You can utilise Klook for day trips, more valuable than booking from the hotel. It's a nice vacation except the staff do not speak nor understand English well. Miscommunication happens , be mindful.

Amy Richards

We had a wonderful stay here. The staff were very helpful and friendly. We would like to thank Alice, Clifford and Pechy for looking after us and making our stay so special. The food was exceptional. Lots of choice and very tasty. Beautiful pool area and easy access to the beach. The rooms are in need of a freshen-up but when your hotel and location are so beautiful, you don't spend much time in the rooms.

Aspiverance

Top notch service, hotel staff actually care about the comfort of the guests. Breakfast was amazing, there’s something for everyone. Room was spacious and comfy. Though, our room didn’t come with a bathtub. Seaview, nice sunset. Overall good experience, will come back.

Eric Tan

Beautiful resort on Tanjung Aru. Really nice resort style. Rooms may be a bit dated but comfortable. We stayed in the sea facing suite and it was impeccable. Front desk is responsive and resolves issues quickly and efficiently. Really thumbs up - one of the best service I have ever gotten. Ground facilities are plentiful and well updated and maintained. The charm of the place is in its people - staff are all well motivated and helpful. Really pleasant stay overall. Not to miss is the sunset view - no wonder people flock here just for it.

Grace Wei

The receptionist team was professional.👍🏻 Specially thanks to Mr Richie, he was extremely friendly, nice and always with warm smile. My family and I had a comfortable and happy vacation. We will definitely come back again.

Mohammad Annas

One of the best stay ever. What i can say the hotel provide world class hospitality during my stay. For sure gonna come back again in the future. The hotel is family friendly. The pool area is good. Then the kids room and recreational area is the best for my kids.

Sudhir Gidwani

Had an amazing holiday at the Shangri-la Tanjung Aru at Kota Kinabalu. The staff were friendly, attentive, polite and each one was out to please the guest. My son has certain food allergies. The staff took special care to ensure that food prepared for him did not contain the allergens. We used the swimming pool, tennis courts, played golf, exercised at the gymnasium, went on a jet ski and did para sailing. The view from the room was heavenly. A perfect place to spend a holiday with the family.

Masturah R

We had an amazing time at Shangri-La. From the moment we were at the lobby, we were greeted with warmth by the friendly and helpful staff. They had prepared (delicious) chocolates and a rose for our 2nd wedding anniversary - it was a nice touch! We also loved that room service can be done via our mobile phone. Very convenient and service was quick. The view from our room’s balcony and the sunset near the beach were superb. There are daily activities we can do like yoga etc. The swimming pool was fun (with slides and other activities) and we had the time to go to the gym before having our breakfast buffet. Christmas decorations were magical! It was worth the stay. Would definitely return!

Thomas Bauters

What an amazing place to end our Borneo trip. Very nice room (understatement!) with an amazing view over the sea & mount kinabalu (in clear weather). Food in all locations was great, although slightly expensive (but that is normal and to expect). The island is quite big so there is a bit a distance to cover between your room and the common areas but nothing excessive (although it includes going upwards). Nice pool and beach (including a private beach) with great snorkeling places. Personnel was cleaning the sea in front of hotel (this is endless but a nice gesture). Place does look like it gets crowed during summer months so would definitely recommend to avoid the busy periods. We booked a diving trip (via Borneo Dream) and had a great time with their team. Amazing breakfast with a variety of choices (included cheese, which we missed!).

Bohui Moon

Absolutely incredible experience. So much to see snorkeling not even 100m off the beach, but try to do it before afternoon, as the tide recedes. What really made it fantastic was the staff. I didn't hear a single no, always kind and quick. We booked the Gayan Bouillabaisse at the Fisherman's Grove about a month out for a birthday. Was disappointed when they emailed me a day before the grove was going to be closed for something else. But they ended up rescheduling the other event just for our dinner, and we got to have an unexpected fully private dinner!

Oscar Knight

Amazing locations, saw loads of wild animals. Good time snorkelling and doing the mangrove expedition. They made a huge effort for us being vegan, different speically-prepared dishes for every meal, which were all great. Great for vegans. Incredibly expensive. £7 for a bottle of beer. They do have two happy hours, but they didn't change the drinks while we were there, and there is only one bar, so we spent each evening drinking the same drinks in the same place. I think they could have done a lot more placemaking, so there were more cosy spots rather than one pool bar. The pool bar is also not great, essentially only garden furniture. They charge you for the boat back (without telling you beforehand, it was described to us as a free transfer), and there is no other way back to the island. After we kicked up a fuss about this they removed it from the bill. We booked to do a snorkelling trip with them, and after we'd woken up early and arrived, they told us it had been cancelled because not enough people arrived. Everything is very expensive, they exploit the fact that you cannot go anywhere else. We were there for 3 nights and spent well over £1k while deliberately drinking during happy hour etc. Great place, but value for money is questionable. If we were planning this trip knowing what we do now, we probably would have stayed somewhere else.

Małgorzata Majdańska-Strzałka

We spend amazing 5 days in Gaya resort. Personel is very helpful and nice (one of the examples was that during buffet dinner they prepared special dish for our child if he could not find anything to eat). Great location, fantastic views, rooms are located on the hill (for us it was just small training, but might be troublesome for people with some issues with walking). Great standard of the room. Warm water on the sea and pool. We really enjoyed our stay!

Jiří Brožek

My wife and I used the hotel for 2 nights after our trip through the Bornean jungle. The hotel is proud to be part of the Small Luxury Hotels chain and I have the following notices about it. The hotel is definitely not Small or Luxury. On the contrary, I had the impression of an ordinary holiday beach hotel. I'll tell you what bothered me the most. At the pool gazebos, you have very old, not completely clean and very torn curtains. You should replace these as soon as possible. However, what I consider a disaster - is the cleanliness / impurity of the sea. I was on a "private" beach one day and pulled 20 pieces of old plastic bags and old plastic beaches out of the sea. It's very nice that your staff make various ornaments on the beach with rakes, but it is much more important that they clean the sea from time to time. I definitely cannot recommend your hotel as a MICE organizer at this time. Please work on cleanliness..