Kazim Sajan
Had a superb stay with my family at the hotel - the biggest highlights were the room sizes, breakfast selection and the kids waterpark - had a great canopy covering the park from the sun so we could all spend a good amount of time there, wife and I also had fun on the slides. Staff were phenomenal - look forward to coming back!
Ajinkya Patil
Yesterday me along with a couple of my friends went to the hotel for a private official event. The security agent there asked us in an interrogative tone regarding our visit and told us that the event is over. He wasn’t even taking up our car for the valet. Somehow we entered the hotel lobby after telling him that we will check it out ourselves, he followed us and asked us TO LEAVE the hotel as the event was over. We called our event manager and it was pretty much going on. This is absolutely rude and disrespectful. These people are divisive based on your appearance and monetary appeal. I deserve an apology for this. HILTON, take note.
Rafa Ahamed
I am very disappointed with Hilton this time. I visited for a night stay and the room was sea view on 4th floor. The toilet was smelling very bad. I had to call them 3 times for someone to come and check. Later, they came and said that they applied chemical. It was just normal toilet cleaner and the smell remained once the smell of toilet cleaner eventually faded. It was smelling the same for the whole stay and really is unexpected and unacceptable from a brand like Hilton. How could they be so irresponsible allocating such rooms to visitors without addressing or fixing the issue.
Apart from this, which spoiled my experience in rooms we enjoyed and had great time.
Urooba Ahmed
We went to Double Tree Hilton RAK to celebrate our daughter's birthday, where we stayed for 2 nights from September 5th to September 7th. First, the aquarium park was closed, and we were not informed about it beforehand. Second, their beach slide was also closed. Third, the nightclub was closed. When we put coins in the snooker table, it didn't work. Even when we called the cleaning lady, she only came after the third call. Despite being such an expensive hotel, there was a lot of mismanagement. If we had known about these closures beforehand, we would never have booked. These activities are essential for our entertainment. Also, the kids' club is not suitable for children under 4 years old if you can't leave them alone. Overall, it was a bad experience because the staff did not properly inform us about what was open and what was closed.
EMAN SAADI
The worst Experience in my life, Staff are very rude and have Ego, They are not welling to listen epically in the restaurant (almarjan team) like you are pigging from them, the restaurant not organized the food repeated, the menu not serving all nationalities the food cold I saw residents holding food from trays with no spoons and no one stop them, they came to my table more than 4 times while me and my family eating to count us in very bad way with no respect . I requested Birthday cake for my husband 11am they told me OK at 10 pm they told me can we postpone it chef needs 3 hrs to finish it
Rooms with no hygiene kit and room.
They really disturbed my vacation.
Not recommended at allllll