Address Downtown

이상현

I had a wonderful stay at the Address Downtown. The hotel location was fantastic. It's located just next to the Dubai Mall and the Dubai fountain. The service offered was also exceptional. Special thanks to Abbas!! He was flexible enough to accept the early check-in. We were also impressed with James at the front door —his kindness and helpfulness made our trip truly memorable. Even though it was less than 24 hours, my experience at Dubai was beyond my expectation.

Khalil Karkar

It is the most iconic hotel in the city of Dubai. It's an amazing structure that embraces luxury in every detail, a place that combines serenity and the buzz of Dubai. I have been a fan of this property since its inception. Happy to be there again and again

Naif Alwably

Room Maintenance is horrible. First let me say I love the hotel, great location great staff and everything was good. EXCEPT Maintenance. I booked a room for me and my wife last July for one night first thing I noticed the door knob is broken we can’t open the door from inside, i had to call many times until they come and fix it. Second the water heater for the shower was not working i called many times for them to fix it but unfortunately they never came. Again the hotel is great but the maintenance services are horrible, it’s important to check the room first and ask to change the room if there is any maintenance issue because the maintenance team will never come or will come after many calls which is time consuming. At the check out when I complained to the receptionist he apologized. And because i complained i never received an email to rate my stay and ask about my experience. Tip: receptionist at the hotels will always ask you “How was your stay?” At the check out. And if you complain they will never send you an email to rate your stay. So never complain to the receptionist. At the end i love The Address and I hope the owners of the group will pay attention to the daily operations of there hotels and maintain the high standards.

Drew Hinch

My wife and I will never stay at this hotel again. It has the worst traffic entrance/traffic management system I've seen. The RTA will send you away over and over even when you show the key card and the hotel stuff won't allow cars to wait for you and constantly send them away. The service is so slow too, easily 30-40 mins for room service. The manager seems to have an ego and thinks guests shouldn't use the hotel as a hotel or come and go freely. We both had funny stomachs throughout our stay and for me climaxed on the flight back when I was hit by food poisoning. The common element always seems to be the salads from the hotel. The hotel phones seem there for pure decoration, if you ring it will always always go to some automated message. The IT/tech side of the hotel also have no idea what they're talking about. The location is good but it's not worth the hassle of staying here

Omar

We had a wonderful stay at the Address in Downtown. The room was fantastic, and the service we received was exceptional. Special thanks to Eden and the team in the lounge access area, as well as the chef who ensured everything was perfect. We were particularly impressed with Shahid—his kindness and helpfulness made our trip truly memorable. We’re incredibly grateful for the outstanding service provided by everyone, and we would highly recommend. The staff were so accommodating to our daughter and gave her loads of attention which was amazing.