Address Downtown

Lily Lily

I come to use spa facilities often, and I always have amazing experience. Spa facilities have steam sauna, dry sauna, ice shower, and relaxing resting area. Staff is always welcoming and accommodating, and especially I want to give a compliment to Ella from Ghana. She was very friendly and hard working, she paid attention to details so the facilities were spotless. I had a very pleasant experience, will definitely come back again!

Marianne Ramey

The Address Downtown cannot be beat. The location perfect. Apartments lovely. The service from everyone impeccable. Polite accommodating making each person feel special. A special note to my great housekeeping team of Norman and Rahul. They are always a bright joy to see and work so hard and quickly to ensure the apartment is just so. Always a wonderful stay.

Andreen Paul Sanchez Patulot

The spa experience at The Address Downtown is absolutely incredible. The ambiance is so relaxing, and the amenities are beautifully designed. What really stood out, though, was the friendly and attentive staff who made the visit even more special. I’d like to give a special mention to "Sarmad", he was not only super helpful but also so genuinely warm and welcoming, which made the whole experience unforgettable.

Florin Blondu

I recently stayed at Westminster in Dubai Mall, located in the same building as The Address Dubai, and unfortunately, my experience was disappointing. The location and view are exceptional—directly in Dubai Mall with stunning views of the city at night—but the room’s condition left me questioning the hotel’s quality and safety. The entrance door to the room had issues closing properly. It required significant force, making it difficult for my wife to close it on her own, which was both inconvenient and concerning from a safety perspective. Inside the room, the walls were cracked in multiple places, especially near the ceiling, which gave the impression that the building itself might not be structurally sound. This feeling of instability was unsettling throughout the stay. In the bathroom, the fixtures were rusted, including the lamp and soap holder, adding to the sense that the room was poorly maintained and neglected. I have included photos to show the extent of these issues. To add to the frustration, during previous stays, a tablet was provided to control the TV, which was essential as the TV cannot be operated fully without it. This time, however, the tablet was missing, meaning the TV only displayed an advertisement for Dubai, rendering it practically useless. Overall, it was disappointing to think that other guests might have been enjoying well-kept rooms while I was given one in such a poor state. This experience left me feeling misled and dissatisfied, as the room did not meet basic expectations of comfort or functionality. Unless management makes serious improvements, I cannot recommend this hotel to anyone looking for a comfortable and safe stay in Dubai.

Saif I

Great to see good staff tending to guest needs. Saif was very hospitable in the gym and Spa. I did not see one moment he was sitting still, constantly taking care of the guests and in between ensuring the place was extremely clean and tidy. Even for the smallest things, like a comb, he went out of his way to get it while asking me to sit back and relax with refreshments and snacks. He truly elevated the Spa experience.