Anantara Sir Bani Yas Island Al Yamm Villas

D S

It was a big mistake to book this hotel for a special occasion as what was supposed to be a memorable day turned into a drag. We booked through a third party app and only discovered on the way to the hotel that there is specific ferry timings. I got multiple speeding tickets to try and reach the 3pm ferry or else I would have had to wait for the 6pm ferry. Second of all, it was a birthday and for a hotel like Anantara it was strange to only offer late check out - most of the UAE hotels do that regardless and mind you we went on a weekday. Finally after a lot of convincing and back and forth with 2 staff members, they agreed to give us floating breakfast. Thirdly, every request is a discussion and there’s certain ‘rules’ that staff had to clarify first before mentioning it for example using fazza discount in the restaurant is okay permitted with pre booking on the fazza application. Staff had to run to the manager to everything to clarify. Fourthly, the evening got worse when I found a lizard inside the hotel room and the staff came with a towel to remove it and took around 45 minutes to remove it. I have stayed in desert hotels like Liwa and wathba but have never seen lizards inside the room. I’m glad I went in off season and got a bargain price as it would not have been justified to pay the winter prices for such a badly managed hotel with bad service. Such a shame as the hotel itself is beautiful.

Svetlana Gavrilova

We had a truly wonderful stay at this hotel and left with very warm memories ✨ The experience felt special in every way — from sunny, relaxing moments to cozy rainy ones 🌦️ it honestly felt like we got to enjoy every “season” during our stay. Everything was beautifully organized, and the overall atmosphere made it easy to fully relax and enjoy the time 🌿 I would like to make a special mention of Hassan, the hotel manager. He is an outstanding professional — attentive, highly responsive, and genuinely dedicated to creating the best possible experience for guests. No matter the situation, he handled everything with efficiency, kindness, and a calm, solution-oriented approach 🤍 His level of hospitality and care truly stands out and reflects the highest standards of service. Thanks to his efforts, our stay was smooth, enjoyable, and truly memorable 🌟 It’s rare to meet someone so committed and thoughtful in his role. Overall, we absolutely loved our time here and would gladly return. Highly recommended! 🌴

sharifa alhashmi

⭐️⭐️ (2/5) Unfortunately, our experience at Al Yamm Resort was disappointing due to the lack of hospitality and support from the duty manager, Hussam. From the moment we interacted with him, there was no sense of welcome. When we asked for recommendations to help us plan our day at the hotel, he simply answered questions literally without offering any suggestions, ideas, or initiative — which is the bare minimum expected from a duty manager, especially at a luxury resort. We were clearly looking for guidance, yet nothing was recommended. What made the experience worse is that he also did not assist us with booking a restaurant. We were left struggling and eventually had to rely on the buggy driver, Santosh, who was extremely polite, helpful, and proactive. Santosh went out of his way to recommend activities and help us, which honestly highlighted how little support we received from the duty manager himself. Additionally, calling the hotel from the room phone was extremely frustrating. No one answered our calls at all, and the only way to get a response was by pressing the emergency button, which is unacceptable and concerning for a resort of this standard. In contrast, our experience at Anantara Desert Island Hotel was the complete opposite. The duty manager there, Retno, welcomed us with the warmest smile, personally involved the chef to help us order, and continued assisting us until 12:00 AM — despite the outlet closing at 10:00 PM. That is true hospitality and dedication. Retno truly represents what a duty manager should be, unlike the experience we had with Hussam at Al Yamm Resort. The difference in service was striking and disappointing.

Wadha Alyassi

Our recent stay at Anantara Sir Bani Yas Island was extremely disappointing compared to our previous visits. The service quality has clearly declined and no longer reflects Anantara’s standards. When we contacted reception to inform them we were visiting another property on the island, staff questioned us unnecessarily about our reasons and plans, making a simple request feel uncomfortable and overly complicated. This is a clear downgrade from the professionalism and smooth service we experienced before. At Olio Restaurant, we were forced to choose a full or half board just to be able to order food, with no prior clarification. The prices paid were unjustifiably high and completely mismatched the quality and value of the food. Overall, the experience was not worth the cost, which is very disappointing given our previous positive stays.

Arthur Stade

Not the « WOW » effect I was expecting… First of all the place itself is absolutely amazing!! No doubt and no contestation regarding this. Now, the issues I have faced : -ferry time 35 mins + bus to hotel 20 mins That’s a 55 mins ride on top of the 3.5 hours I have drove from Dubai There was no beverage provided while waiting for the ferry or when we arrived at the hotel -processing document checking in etc took very long when we arrived -rooms are ok but mine was not facing the beach as it was described on the website -no refreshment in the mini bar only water -food extremely expansive and very average quality -laundry service overpriced (350 AED for cleaning my suit and my shirt) -wrong suitcases delivered to my villa -some of the staff dont understand English especially the waiters in the restaurant -all activities are chargeable Overall I really liked the place but I paid 4,000 AED (1,200$) for 2 nights I was expecting something more luxury and more attention from Anantara Also with all the extras like restaurants, activities, drinks etc I ended up paying a total bill of 6,000 AED (1,500$) For that price there is much more luxury places to visit in UAE Very average service from the team, I won’t come back and won’t recommend I thought Anantara company was way more exclusive and high-end than what I have experienced