Fairmont Royal Palm Marrakech

sarah young

Thanks for a wonderful stay for my aunt's 75th birthday. The hotel is beautiful with loads of space. Our room was the best we've ever stayed in - thank you so much for upgrading us. It made it a trip of a lifetime. We ate in all the restaurants and the food was excellent. Thanks for the delicious cake for my aunt and the impromptu happy birthday singing! Facilities were great and we enjoyed padel and the gym. All the staff were really friendly and helpful - shout outs to Ghita who made it all happen and also to Abdelatif, Souad and Ayoub.

Mando Aja

Lovely stay with warm checkin and a big thanks to Imane from the guest service who took care of us and our daughter. Only negative point is l’Olivier restaurant where service was not the one you would expect in this kind of 5* hotel and with these prices. Waiters not organised, service quality depending on your origin (several times got served after people who arrived later than us… or had to ask several time for the menu) Same experience at the bar while suchis were excellent but waiters completely disorganised and not in a good mood) Despite this the Suite was perfect, room service excellent, golf car driver cautious, ontime and always smilling. Cleaning staff wonderful. The hotel is lovely and quite, located outside Marrakech which makes it a little paradise compared to the noisy Jemaa Ifna place and Marrakech city centre

Alex Dumigan

It was our second stay at the Fairmont Royal Palm, because 2 years ago we had such a magical time we came again. It did not disappoint. The friendliest staff we have ever encountered in all our many trips around the world. Beautiful setting, calm and relaxed atmosphere, great food and drinks, best in class service…everything you think of when you think 5 star luxury - but with the addition of the wonderful people. Ahmed, The Breakfast King, Flan and Adil the Poolside Bar Staff and all the golf buggy drivers made our experience particularly magical - their interactions with our 2 young children was something we will never forget.

Jim O'Grady

The property itself is exceptionally large, but unfortunately, that’s where the positives end. We booked a premium mountain view room only to find the mountains were nowhere in sight. What we did get were mosquitos—relentless in the rooms and a constant irritation throughout our stay. The service was shockingly poor for a Fairmont. From check-in to the pool, bar, and restaurant, the experience was consistently disappointing. It was easily the worst service I’ve encountered at any Fairmont property worldwide. Ironically, the only team that provided true 5-star service were the golf cart drivers, who stood out for their professionalism and courtesy. As a celiac, I was particularly alarmed by the lack of understanding around food allergies. At a property of this reputation and caliber, I expected a clear, informed approach to dietary restrictions. Instead, gluten was served to me on two separate occasions, and only by questioning dishes a second time was a crisis avoided. That is unacceptable for a hotel marketing itself at this level. Overall, the Fairmont Royal Palm Marrakech failed to meet even basic expectations, let alone deliver a 5-star experience.

Adil Sirajeddine

We had a very good experience at the Fairmont, the rooms were very modern and well equipped with a nice view over the golf and mountains. The welcoming at the check-in was cold and disinterested, however the rest of the staff were amazing, especially our room supervisor Mohammed and he made our stay particularly pleasant as he is very customer service oriented. The location is bit a far from Marrakech city, I would suggest staying there to enjoy the golf and the surroundings but not visit the city.