Furama Bukit Bintang

Shahida Sal

Disappointing Experience at Furama Hotel. I recently stayed at Furama Hotel in KL, and unfortunately, the experience was far from pleasant. The condition of the room was unacceptable; the furniture was outdated, the bed was lumpy with springs poking through, and the cleanliness of the bathroom left much to be desired. It’s shocking to see such a lack of upkeep in what’s supposed to be a reputable establishment. The overall hygiene of the hotel was questionable. The bathroom was particularly concerning; it was not only poorly maintained but downright unpleasant to use. I expected at least basic cleanliness, and this was far below standard. The staff seemed indifferent to these issues. While I understand that hotels can get busy, basic hospitality and attentiveness should never be compromised. This lack of care left me feeling undervalued as a guest. To make matters worse, we had to spend additional money to find a better hotel elsewhere. It's incredibly disappointing when a stay not only fails to meet expectations but actively adds stress to the trip. I strongly urge the management to seriously consider renovations and prioritize customer satisfaction. Until these improvements are made, I cannot recommend Furama Hotel to anyone looking for a comfortable and clean place to stay in KL. If I could give it a 0 stars, I would.

Deanna Lee

Great Location, but Dated Facilities and Mixed Experience The best aspect of this hotel is its value for money, given its excellent location near the heart of Kuala Lumpur. Unfortunately, access to the Bukit Bintang shopping stretch is less convenient now due to the new flyover. While the room was spacious and equipped with useful amenities like an iron, hairdryer, and a shared water fountain, the facilities felt dated—particularly the bathroom finishings, which could use an update to match the hotel's 4-star rating. The elevator system added some frustration, as many guests seemed unfamiliar with the floor access function, leading to congestion. Additionally, some guests were quite inconsiderate, being noisy and occasionally bringing unpleasant odors. Service-wise, the reception experience was mixed. The Malay gentleman who welcomed me at check-in could have been friendlier and more welcoming, which would have greatly improved the first impression. Overall, the location and affordability make it worth considering, but there are areas where the hotel could improve to enhance the guest experience.

strawberygal sin

Have a really pleasant stay in this Hotel. The room is clean and spacious, all the facilities needed is available and in good condition. The room is suitable for family with kids as well. The food served during breakfast mostly tastes good and suit our family. Will definitely come back to stay if we coming to this area again. Highly recommended and value for money.

Emrul Shahed Moon

This place is in a great spot, with shopping malls and restaurants just around the corner, making it super convenient. It's an older building, but you definitely get your money's worth. The breakfast was tasty too! On the downside, they don’t do daily housekeeping; it’s only when you ask for it. If you need fresh towels, a hair dryer, or toilet paper, be prepared to wait about 30 to 40 minutes for them to bring it.

Muskan Saini

The location of the hotel is great, there are a lot of restaurants at a walking distance, berjaya times square is nearby. The rooms are spacious, however they are not well equipped, when I checked in, there were no towels and room service did not pick the call. We booked 3 executive suites, even though the rooms were same, the utilities were missing, there was no iron in one of the rooms. Basic facilities like transferring the luggage to the room were missing, it’s all self service. With senior citizens and children, it gets difficult to manage the luggage. There were no water bottles in the room, just a jug and water dispenser in the corridor. Even the executive suite did not feel premium. The phone in one of the room was not working, well in other rooms as well, the phone was kind of useless as room service never picked the call. Pool was good but timings can be better, it closes at 8 pm. With the price we paid, the hotel is not worth it.