GF Isabel

daisy martin

We stayed here for a week from may the 19th and had an amazing time. When we first arrived at 2:30am the check in process was easy and staff made a great first impression, they looked after our luggage and took us to a small buffet in the empty restaurant where we had lovely fresh rolls with ham/cheese and fresh water bottles. We were then taken with our luggage on a vehicle to our bungalow, this is a really good service as doesn't wake other guests dragging luggage through the hotel to your accommodation. Our bungalow was lovely and had a private enclosed terrace, decor was dated yes but in my personal opinion was absolutely lovely and beds were nice and comfortable. No issues with the accommodation, we had an amazing spot which felt so private as was enclosed but still over looked the pool which was a bonus also featured a gorgeous view of the mountains which was lovely to sit out and watch in the evenings. Pool was fantastic and the entertainment staff made it so fun, my son had a great time and we spent much more time around the pool than we usually do on other holidays. Food was really nice, some nights better than others but overall we looked forward to eating breakfast & dinner. We didn't watch much of the evening entertainment but what we did see was highly entertaining and to a high standard. Cleaning staff were great and made our beds every day and even folded my sons pyjamas which was really sweet, they emptied the bins too. All the staff were extremely helpful and kind. On Check out day we had to be out our room for 12 in the afternoon and our transfer didn't arrive till 5:30, the use of a luggage room with changing facilities and showers allowed us to stay by the pool right up until it was time to wait for our transfer. The hotel also has a small sort of drive way with a bench which makes taking your luggage and waiting for taxis or transfers a lot easier. We will definitely be staying again and had an amazing time.

Tina Beanie

Reception manager great after a mix up with our rooms. Happy to change them and was very accommodating. Sandra in restaurant was excellent made specific efforts to meet my dietary requirements. Rooms very clean and grounds well kept. Strict rules around the pool not opening till 10am and lifeguards refusing to have inflatables at pool seemed rather ridiculous. Enterntainment was lacking and quite repetitive. Would I visit again No. Is this a nice venue for a 1 week holiday. Yes

Ewa

I was for full 7 days there, the place was amazing. People were always smiling and helpfull, me and my familie we're there (4 kids and 4 adults) and loved every second of it. The kids went to the pool every day having a lot of fun, they would explore the place n help us get around the hotel, the bathrooms offered free things like a comb, soap etc.We were given clean towels every day so I'm very happy with that. The hotel made sure that our rooms were clean n nice. We loved the food their but it was a bit too oily for some of us, kids loved the hot chocolates from the morning and the fruits were fresh. My only concern were the roaches as no matter what we did we would find at least 2 a day but i guess it was a nice adventure, we even find a small gecko on our wall and the kids could see it (we let it out without a problem).Anyways i recommend the hotel for evrywane, hope evrywane has a nice day/night.

Kinga

Unfortunately, the standard of this hotel is well below 4 stars. The food is very weak. Breakfast is okay, but the rest of the meals just consist of pizza and french fries. You can completely forget about fresh fruits or vegetables. Also, not providing free drinking water is very disappointing. The staff is mostly unfriendly and sometimes even rude. The only star goes to the cleaning lady who was nice. After 10 PM, the hotel is dead, and you can only see cockroaches running around. Very poor experience overall.

Beatriz Bonifacio

Wow what can I say about this hotel. One this is actually the second time we stayed, as we loved it so much the first time. The food is incredible- my husband is a pescatarian and found the food amazing. The range of meat, seafood, salads and soups was incredible. The staff are so friendly, helpful, the grounds of the hotel are immaculate. The three pools are always clean, clear and well kept. Lifeguards always around. The room was lovely, comfy beds, working air con, the staff who clean the rooms are so lovely. Now the biggest thing we loved about the hotel- the animation team. We actually came back for them, because our two loved them, this hotel was the first time they wanted to go to the kids club, they always looked for the entertainers- they loved the kids disco. My son is quite shy, but with the help of Adele, and the two Mario’s he was up and dancing with them- he was visibly relaxed in their company. My daughter Mimi loved them all, would follow Adele round and the Mario’s. What you have here are a team of dedicated adults who want to get to know your children and make them have the best time.