Granada Luxury Belek

jade scott

I came here on the 5th of March and left today 12th march There was 6 of us total 2 adults and our 4 children! 3 of my children are autistic! Upon arrival we walked in and was pretty blown away with the LOOK of the hotel! It looked amazing! We was greeted by a reception gentleman who offered to keep our suitcases behind there desk so we could rush for food as they was closing. My thoughts wow amazing how lovely of him. We all sat down to eat within 3 minutes of us sitting at the table a cat came jumping onto the table where my eldest son was sitting and stole the hole piece of chicken off he’s plate! At first because we are new here we just laughed it off a waiter near by seen this and did try to move the cat away from our table but failed to continue to stop this cat after keep coming back and jumping onto my son this cat then bit me! As I tried to remove it from my son! So at this point I’m like ok this is not good! Plus due to this cat my youngest who is severely autistic and clearly loves acting like a cat ( cat obsessed ) he point blank refused to eat! And just wanted to get down and chase them! Which was very hard to get him to sit and eat! Next day we go for breakfast again there were cats this time around 4 5 of them hovering around trying to steal food plus attacking if we tried to remove them staff would try and move them but obviously have this issue so many times they leave the cats to it! Again my youngest son refused to eat! We then noticed my eldest son coming out in a rash really bad especially on he’s face! And sneezing so it came to light he clearly has a cat allergy that we didn’t even know he had as we don’t own a cat or be around cats back home! My neighbour has cats but they don’t bother us! We told staff about this but didn’t do much about it. We ended up taking food from the hotel and eating in our room because of these issues with both of my children! So day 3 we are thinking of leaving!! We raise our concerns to guest reception hoping to get an outcome! But nothing got done! We also mentioned since arriving there’s been no entertainment for the kids! we came out of season but it clearly states there’s entertainment for children every evening and day time to which we are on day 3 and there was NO ENTERTAINMENT! The place that was apparently having entertainment we literally walked in and walked back out we showed the guest relation receptionist a video I took! There was music on for toddler age but there was no sign of anyone! No staff no people it felt like it was put on for show purpose only! No one in sight! So we all had to just go bed which was absolutely ridiculous we’re on holiday who wants to go back to hotel room for 8pm!!! So I had very upset kids! The only thing we had to do at this hotel was stay in the pool hours on end for the 3 days we were there! The lady at the guest relation watched the video and laughed and said that is not on and told us to speak to main reception to which they pushed us to love holidays where we purchased the holiday! So we basically got nowhere!! 4th day we hardly eating my youngest we had to end up going to local shop down the road to purchase noodles & snacks! He eventually eat as we was in hotel room. We ended up booking a zoo day out and going land of legends to fill the rest of our time up from this hotel never ever will I stay here again!!! Avoid! I could go on and on we were bit left right and centre in the night to which when the maids had posted a card through our door to say they were doing a pest control treatment to all rooms! But the day we were going typical! I’m absolutely gutted I took my kids out of school for an absolutely terrible experience of a holiday.

Itz_tinax

This hotel deserves a 5 star! The hotel itself is luxurious, offers various meals throughout the day and the staff are friendly and helpful. The spa facilities are amazing. The location might not be ideal especially if you want to be close to the beach. This hotel is close to the Land of Legends (10 mins by car). My room was very clean and spacious. The lift was easy and quick to arrive. The mojitos at the bar were generous portions and unlimited for hotel residents. Overall, I had an amazing relaxing stay at this hotel and definitely recommend it especially if you're going to relax with family even if is for few days.

Richard Williams

AVOID ESPECIALLY WITH YOUNG CHILDREN Was here just under a year ago with my wife and baby daughter. She fell ill within the first 2days of arriving with vomiting and diarrhea. We as parents soon followed. But the lack of care shown from the front desk was atrocious, an under 1year old to be in such a state and they did not care. When seeing the hotel 'medic' it was money money money!!! Not the care of a child!! How is this hotel 5stars?? If you are from the UK this is a 3star hotel at best! The rooms are disgusting, the food hall is worse than a school canteen, pools smell of piss, staff over worked and exhausted. The only positive was room keepers coming to change our bedsheets a 100 times due to our baby throwing up all the time. The 5star reviews are either fake or written by people who have never stayed at a nice hotel. AVOID ESPECIALLY WITH YOUNG CHILDREN!!!!!

Anna Hoang

HIDEOUS HIDEOUS ABSOLUTELY HIDEOUS! Wanna be attacked by two cats? Come here Wanna made uncomfortable and probably harassed? Come here Wanna be ripped off? Come here Wanna spend over 5k for 6 days? Come here The food here is simply hideous! The room is simply 2 star at best! My son first day was bit by a sick ill cat that came out of know where to attack our family! The useless staff just stood there and the guest regulation was useless and sent us to a private hospital in which we had to pay over 300 pounds for over 5 injections! The design maybe 5 star but the accommodations and drinks and so called ‘inclusive 5 star hotel’ is absolutely morbid! This ain’t no hero hotel this is a zero hotel! The bar and the snack were closed for most of the days! 90% of the activity was closed due to ‘weather issue’. I was sweating my ass off for 6 days as normal temperatures reach over 25 degree. Guest regulation team was useless as they failed to help with any situation I had. All medical problems about the trip were sent to an expensive private hospital! Have fun being rip off! Your faithfully Room 5504

azra habib

Our stay at Granada was unfortunately far from the 5-star experience we expected. The service was shockingly poor, and it was clear that the management struggled with basic communication. This was most evident when we requested towels after using the pool; we were told they were out and would have to return after an hour. This is unacceptable for a supposedly high-standard resort. Adding to our discomfort, the room setup was not what we anticipated. Instead of proper bedding, we were given a sofa bed, which was extremely uncomfortable. The regular beds were no better, leading to restless nights for all of us. The only redeeming factor was the kids’ pool, which the children enjoyed. However, even that couldn’t make up for the other issues we encountered. The food was a major disappointment. There was a lack of variety, with the same dishes being served every day. For a 5-star resort, especially one in Turkey, you would expect a showcase of the rich Turkish cuisine, but it fell completely flat. Moreover, if you have any food allergies, beware. There were no clear signs indicating what the dishes or desserts contained, making it a risky experience for those with dietary restrictions. To make matters worse, some areas of the resort had a lingering, unpleasant odor that made certain places almost unbearable. Overall, this was a thoroughly disappointing stay, and I would not recommend it.