Granada Luxury Belek

Laura Martin

Returned last week from the worst holiday experience of my life. Sickness for me and my son, who had to be admitted to hospital on our final day. They wouldn’t let my daughter (15) in the ambulance so the hotel doctor told me she should stay in the hotel and they would take care of her. They didn’t. They tried to kick her out at 11.30pm on her own, despite her father and On the Beach trying to arrange and pay for a room for the night. The next day Guest Services stonewalled us. It was horrific. I wasn’t aggressive or shouting just upset and they called security to remove me. In the end a lovely Love Holidays rep (not our travel agent) intervened having been so shocked at how I was being treated. He ordered and paid for a transfer to the airport for us as the one I had booked had been missed the day before. Since returning to the UK the sickness has been diagnosed as Giardia, a waterborne parasite. The pools in this hotel are not clean and the Turquoise Bar smells so unclean. Google “Grand Luxury Belek + illness”. That should tell you everything you need to know. There are real horror stories, many linked to the pools. Please please don’t book it. There wasn’t a day we were there when someone wasn’t distraught at Guest Services. The staff are vile and simply don’t care and the hotel is actually dangerous. There are much better hotels in the area. I am making a claim for compensation via Irwin Mitchell. I am absolutely not a serial complainer and usually just put up with minor grumbles but the way the doctor at the hospital rolled her eyes when we told her where we had stayed told me everything I needed to know about its reputation.

M Ali Mianoor

⭐⭐⭐⭐⭐ Amazing Stay – Great for Families with Kids! We stayed at Granada Luxury Belek for 4 nights as a family (2 adults and 2 children), and overall, it was a fantastic experience. On the first night, we had a standard land view room in the main hotel building. The water park and aqua park are located on the other side of the resort, connected through an underground tunnel – very convenient and safe for families. The hotel itself is beautifully designed with excellent facilities. On the second day, we upgraded to a 2-bedroom unit near the water park, which was nicely built and perfect for families. However, the beds were a bit small – more like queen-size instead of king-size – and the AC didn’t work on the first day, but the staff fixed it promptly and even compensated us, which was appreciated. The food was exceptional – a wide variety of options with a new menu every day. You’ll never get bored with the food here – everything was fresh and tasty. The staff were very helpful and friendly, always ensuring we were comfortable. There are plenty of activities for kids and adults within the resort, and the location is great – Belek city center is nearby, and Land of Legends is just 10 minutes away by car. Highly recommended for families looking for a luxurious and entertaining stay in Antalya

Edin Herovic

I recently stayed at Granada Luxury, and I can confidently say it was one of the worst hotel experiences I’ve ever had. The claims of “everything included” are nothing more than a deceptive marketing ploy. Prepare to be hit with extra charges for even the most basic amenities—like coffee in your room! It’s outrageous that a hotel of this supposed caliber would nickel-and-dime guests for such simple comforts. The cleanliness of the hotel left much to be desired. My room was dirty upon arrival, and despite bringing it to the attention of the staff, no action was taken to rectify the situation. It’s unacceptable for any hotel to overlook basic hygiene standards. As for the service, it was abysmal. The staff seemed disinterested and unhelpful, making the experience even more frustrating. I felt more like an inconvenience than a valued guest. And let’s talk about the food. It was simply inedible. The selection was limited, and what was available tasted bland and poorly prepared. I found myself going out to eat just to avoid the hotel dining options. In short, I would never recommend Granada Luxury to anyone. Save your money and find a hotel that truly values its guests. This place is a complete disappointment!

Sunny Malik

Not 5-Star Service – Very Disappointing We stayed at Granada Luxury Belek with a large group of 20 people and had a terrible experience. Staff were rude and unhelpful throughout our stay – bar staff ignored us, waiters made excuses not to bring drinks, buggy service was refused even though our villa was far from the lobby, and parking rules were unfairly applied to different guests. We also paid a lot for spa packages but were rushed and not given the full facilities promised – it felt like a scam. On departure day, our transfer turned into a nightmare: drivers arrived late, argued, threatened us, and we were even forced to pay extra cash to avoid missing our flight. Hotel security and management refused to help. The hotel building looks nice, but the service, attitude, and treatment of guests are nowhere near 5-star. Sadly, we left feeling scammed, unsafe, and extremely disappointed.

Ian Fogg

We have just spent 10 nights here with grandchildren. The rooms are very tired and nothing like the photos on the website. I complained after inspecting the room for the first time. Furniture damage, stained bedding, dirty toilet and dirty outlook from the balcony. When I asked for a room changed the reception staff were not interested and said the hotel was full. They sent up housekeeping staff but they could not understand English. I finished up cleaning the toilet myself! Definitely not 5* more like 3*. There was no organisation in the main restaurant, it was buffet service and pure chaos. We struggled to find a table each evening! There was little choice for kids. The outside areas and entertainment was very good but all the extras had to be paid for, candy floss €5 popcorn €5, for kids fairground and rides you had to buy a card ranging from €30-€80, and each ride cost units deductible from your card. Extortionate charges!! Once you are there you are subject to all the extras that should be free in an all inclusive resort ☹️