Grand Hotel Holiday Resort

Reinz “Bunny” G

We recently returned from the Grand Hotel, and it was an excellent experience. It’s an affordable all-inclusive hotel with a friendly and polite staff. The room cleaners were always doing an excellent job, keeping the rooms very clean and tidy. The food was good, as expected from an all-inclusive buffet. However, our favorite part of the hotel was the splash bar on the hill. The bartender there was incredibly polite and helpful. The breakfast buffet was amazing, and it was our favorite meal of the trip. We also booked an el carte Italian and Greek meal, but we preferred the Greek el carte. Most of the guests at the hotel were French, and the only entertainment options were the aqua gym and darts. The pool was a major downside, as the water temperature was almost unbearable. The wifi was also almost nonexistent, except for the premium wifi that I received at reception, which only provided about 1 Mbps. This made it difficult to watch anything with the wifi. Overall, the Grand Hotel is a great place to stay, and we would definitely recommend it to anyone looking for an affordable and enjoyable all-inclusive vacation. Food 9/10 Staff 10/10 Drinks 10/10 Entertainment 3/10 Wifi 1/10 Pool 4/10

Joanna Budzynska

The staff is a big asset to this place - very friendly, professional and willing to help. Rooms are spotless, clean towels and sheets everyday. Good selection of food, although breakfast buffet quite repetitive. Close to shops and bus stop just outside the door. We had lovely, relaxing, carefree stay.

Kayle

We have just returned from the grand hotel resort. What makes this hotel is their staff all of them were amazing from the pool bar staff making the best icecreams. To their entertainment team luca and his team made our holiday in crete our children loved every single minute of the entertainment the animation team had put on. Pleanty of sunlounges around the pool the cleanliness of this hotel is fantastic. Life gaurds in the water park so friendly and welcoming this kids absolutely had a fantastic holiday here. The only thing I can say for it been a all-inclusive its was quite a stress on how we had to get our bottled water. The fridge in the room was only stocked with water when we arrived and we were only allowed to order a bottle each at the restaurant to take to the room. I've never had that before always had it stocked on the fridge but we got used to what we had to do but somthing I would change always have the fridge stocked with water. what makes this hotel is its staff and the service they give their customers highly recommended a visit. Thanks for a great holiday 😀

Iain McGowan

We have just returned from a trip here. The food and pools are excellent. Plenty of choice. All the staff were very friendly and helpful. A big shout out to both lifeguards who are the friendliest I’ve come across. Always smiling and getting involved with the kids (countdown on the slides when racing etc) The hotel is mainly French and German families. Whilst we didn’t have an issue here, our boys did struggle to make friends due to some language issues. Lots of food choices and the drinks were excellent. The only negative experience I came across, was the lady who took your photos on an evening when going for dinner etc. She wanted to take our photos. The next day, I did buy 2 pictures off here. But she was very annoyed and told me I was wasted her time (she google translated this). I found her rude. A last shout out to the staff for helping me on departure day with an issue for my son. What they provided us with, I’m very grateful. Thank you. We stayed in room 1001 and perfect location.

Murat Cesur

I have stayed in more than 100 hotels throughout my life, and I have never experienced a worse holiday than the one I had here. I have traveled to more than half the world, and yet this is the first time I have encountered such unacceptable service—both in terms of food and hospitality. To begin with, even getting a simple bottle of water was an issue. And let me clarify: I am staying here under an all-inclusive concept. Despite that, we couldn’t even get a bottle of water for our room. At around 9 PM, I went to the restaurant and asked for water. I was told, “Get it from wherever you had your meal.” When I went to the lobby, they said,“If you come from outside without having dined in the hotel, we cannot provide you with water.” 🤣 It was honestly shocking—they refused to give us water that likely costs no more than 30 cents. It was like a bad joke. As for the pool, it seems no one from hotel management has ever used it themselves. The entire pool contains salt water. Everyone I spoke with had similar complaints. Most guests were swimming with diving goggles—clearly not a normal or pleasant experience. The food was another disappointment. It was the same every single day, with no variety whatsoever. And what shocked me the most was that while guests were still eating, staff would begin clearing away the food and packing everything up. It was incredibly disrespectful and unprofessional. They give you a card, and there is a snack bar at lunchtime—but the snack bar is located only at the children’s pool. So if you are swimming at the main pool, you have to get up and walk all the way to the children’s pool. It’s completely absurd!!! 🤣