Hilton Barbados Resort

Michael Stumpe

Daily Resort Pass, we had purchased a Beach Cabana, and when we had shown up, the cabana was not available. When they tried to make it right, they offered up a food and beverage credit for half of what we paid for the cabana. we paid 220USD and our offer was 150BBD. so 1/4th of what we paid. i pressed them back on this and they made it a major deal, sighing and saying things like "fine if it will end this problem, fine". that was the manager julian and kenrick. working with them made me feel like i was asking them for one of their kidneys. since the cabana was not available due to "unforeseen circumstances" aka being used for the new years eve party, i asked if we could at least use the cabana chairs since they were much nicer than the beach chairs, but those had already been given away. i will say that the most helpful person we spoke with today was one of the beach workers Akeel. he went above and beyond to find cushions and umbrellas for us. i felt like he was the only one that really cared that we were happy. we had purchased our day pass which was from 10a-6p and we were asked to leave at 330p so they could set up for new years eve. we were not told of this at all when we got there. food took at least an hour to get and it took us over an hour just to get our chairs set up.

Amanda Lowe

Clean with a beautiful view! Extremely accommodating and friendly. Great restaurants, drinks, and staff. Highly recommended. We didn’t get to check out the spa yet, but we wanted to. Oh and their end of year party sounded so fun! We’ll definitely be back.

W M

Firstly the positives. Fab location, wonderful view on bay side. If you are facing Hiltons own beach then be prepared for outside DJ noise at weekend until late. Reception staff great, housekeeping staff very friendly and service on room keeping mosrlty positive. Bar service and food service around pool area very slow, even when it's quiet. Breakfast is ok but could be better with regards to quality of food. Only filter coffee and tea included. The general areas of hotel were very dirty though, mens toilet was disgusting on several occasions. Quite a few Americans but the hotel can't help this. Guests from other hotels were using the beach facilities with no effort from staff to prevent this. Also street vendors allowed on beach to pester you, which was very disappointing. Good hotel but could do alot better in places.

Snizhana Cherepkova

Its not a Hilton! Its hotel with 2 star. Would not recommend staying here, while beach are top notch. Overall, the hotel struggles with cleanliness and staff friendliness. Overpriced for what is it. Coffee machine is broken, somebody hair is on the towel, the bed sheets are fully in sand after cleaning. We got told off by housekeeper. Restaurant staff weren't friendly at all. Everything is old. Best part was the beach, this was the savior and only reason to stay here.

Victoria St. Clair

Great hotel. Located at Needhams Point, you have views of the beach and of Carlisle Bay. The facilities are okay, just above standard. The pool is nice, beach facilities are adequate, gym is well equipped, lots of space to walk around on the property, and close enough to the Bay/Brown Beach/Pebbles Beach, that you can walk to activities and restaurants. Bridgetown is very close by, so is Oistins, and the airport which is about a 20 minute drive. The porters are friendly, taxis are readily available and informative, and staff are kind and helpful. As a Gold Hilton member, I expected a better check in experience and updates about what offers this membership tier brings for this hotel but none was given. I'd say that all my encounters with the reception desk left more to be desired. When my keys stopped working on a few occasions, or when I had to ask questions, they just appeared to be overwhelmed and uninterested in assisting. The food is the other part of my experience that wasn't optimal. The continental breakfast was okay but just okay. The line for the omelets was always too long for me to wait. The fruits weren't always fresh, and there were very little local food options across breakfast, lunch, nor dinner. It was just okay, for what it's worth. As a Gold member, I had constant and direct access to contacting hotel staff when I had questions or requests. They were so prompt, kind and accommodating. It definitely enhanced my experience. The customer service, except for the front desk, was superb. Everyone was kind, attentive, and helpful. The room was standard but had everything one needs. I didn't participate in any hotel activities as I was out on excursions but the bit that I saw looked fun, especially the aerobics session in the pool. I'd recommend a stay at this hotel.