Hyatt Zilara Rose Hall

Patrick Weizman

I forgot to write this when we went in 2022. Comparing a recent trip to Secrets to Zilara Rose hall was helpful. Service is fantastic at this resort. You feel like a welcomed guest. Rooms and the resort are clean and updated. Food / drink quality & selection was above average. Pools were great. Beach is VERY small. It is just ok. Good selection and location of restaurants / pubs / snack places.

Fidelis Agboli

Nice, complete gym. Typical all inclusive experience. Food was pretty good, but off at times. Below-average Caribbean beach. Shower didn't stay hot long enough. I'm generally not a fan of all-inclusive hotels, so take that into account

Kristina Gebel

The only thing good about this place was the location and views other then that we had a horrible experience. I had to wash my hair with water bottles because there was no water pressure one day, and they told us we could switch rooms but the water would be cold. The service at the restaurant took forever to get drinks, it was honestly faster grabbing the drinks ourself and coming back. And the fact that bar service hours are limited was not the best. Did not feel like the all inclusive resort or Hyatt brand that I’m used too.

Kathryn Tipton

We had a 10 night stay at the beginning of this month. It was a 15 - 20 minute transfer from the airport. When we were greeted at the hotel, we weren't offered a drink or wet face towel, whilst everyone every us got one. Checking in was quick, and we were taken to our room. Which was at the back end of the hotel. It felt like it was in a dark, dingy area. Block 1. We went into our room, and it was not what we expected. We had booked a King Swim out room. It was a swim out, but nowhere near the pool bar, and it was a swim out into a semi private pool. That wasn't what we wanted, we didn't want to be separated from the hotel facilities. In fact, the front of our block was the Zilara, and the rooms at the back of our block were the Ziva. We asked to move rooms because we hadn't received what we had expected, Osheaden on reception dealt with our enquiry. He was so rude and unpleasant and unhelpful. After alot, and I mean alot, of Osheaden saying he couldn't help, and making it into a massive thing, we upgraded to a king suite swim out, much better location and the room was slightly better, at a cost of $75 per night (he started out at $100 per night). The room had a mini bar with 4 very small cans of beer, then coke, Sprite, and water. We asked for a bottle of wine to be put into the mini bar, and we were told no. We said ok, we will order a glass on room service, and you can't order alcohol to your room on room service. I felt this was very poor. Our room still didn't connect with the pool bar area, but it had a lovely swim out into a huge pool. The food was great, lovely quality, we liked the restaurants, which you do have to book in advance. It was a pain to book. They opened a desk up at midday every day to book your dinner reservation, which meant you could queue a long time here. Towards the weekend, the hotel got absolutely packed, with very loud, boisterous Americans, who were very clearly there to party and raise the noise to an unpleasant level. It was 3 people deep at the pool bar, so we chose not to go into the Zilara pool again. We walked over to the Ziva family pool. This was so much nicer and lovely and calm. We spent Thursday to Monday here. On Monday, the Zilara pool was back to being peaceful, so we again went back to this pool for a day before we left. Some staff here are unfriendly, for example, Kavion on the pool bar, never ever smiled or welcomed us. It's beyond me why staff are like this, we are on holiday and don't want to see unfriendly faces, we want a welcoming smile. However, Davion, the concierge, was outstanding. He was friendly and always happy to help. He made us smile. There are buggys that take you around the hotel, which was great, because most of the restaurants are over at the Ziva, which isn't a long walk at all, but the buggys are just helpful. The 2 sandy beaches are lovely and protected by big boulders. Alcohol choice, they should have international brands. Every time we asked for a brand, they had run out. The prosecco is very low quality, very sweet, and only 6%ABH. We ended up just drinking water. It was our 25th wedding anniversary , and despite the hotel being told, several times, they did nothing, which was very disappointing. However, while we were having dinner in one of their restaurants one evening, a manager was going round, asking guests how their holiday was going. So I mentioned our anniversary and that I was upset the hotel did nothing to help us celebrate. This manager was called Jason, he was so lovely. He produced a bottle of Moet & Chandon and had that delivered to our room. He did what he could to make our day special. Thank you so much Jason. From them, we bumped onto Jason a few times throughout the rest of our holiday, and he was always happy to help us. He rang for buggys to collect us and made sure everything was perfect. He really is an asset to the team, and really cares for guests. Overall, I think the Hyatt Zilara Rose was an OK hotel. I expected more from a Hyatt. They need to be more in tune with holiday makers.

Issa Smith

Our laptop was stolen by the bellman who brought our luggage from our room to the shuttle to airport. We have photo evidence and tracked the laptop to a location on the resort. Unfortunately, we did not realize until already at the airport that the laptop was gone. The front desk was incredibly dismissive and put us on hold for 15 min, 3 different times. I could hear someone pick up and hang up the call. When I called back, she stated “didn’t we tell you we’d call you back if we found the laptop?” I asked if she could speak to the bellman directly, as I could see the laptop was in the main building (not our hotel room building), so clearly he or someone took it, and we would forget about the incident if the laptop was returned to us. She abruptly put me on hold again, and eventually hung up After almost two hours of waiting for a return call, we were for td to board our plane. I have employee names and now plan on reporting them. It’s been four hours and they still haven’t called back, and appear to be screening my calls, as no one is picking up the phone, tried calling from a different phone number and they answered. Hung up again. Do not ever stay here. Hot water didn’t work for 3/5 days, at one point the water completely shut off when my body was covered in soap.