Iberostar Waves Creta Panorama & Mare

David McKeever

I went with my family (2 adults & 2 kids). The first thing to mention is the staff. They were incredibly friendly, professional and always willing to help with a smile on their face. They created an excellent experience from Champagne on arrival to a friendly hello to everyone as we arrived for our meals . The hotel is fantastic and in an amazing location. The coves were amazing for swimming in and getting close to some fish. There was plenty of room to sit by one of the pools and we never had an issue getting a sun lounger. The staff seemed to speak every language but they were competent in English, German and French. We went to the entertainment every evening and the whole family enjoyed it. The food was excellent with a wide choice and the drink selection for all inclusive was also very good with branded soft drinks and great local alcohol. I gave my room 4 stars only because of the size. There were 4 of us in one room but it did not take away from our holiday experience. I would highly recommend this hotel and I hope we will be going back again soon.

Ineta Zarauskaite

Loved this hotel! Rooms are clean, staff is super helpful and friendly. The animation crew is wow 🤯 Energetic and entertaining! The food was actually good, even the desserts did not disappoint. They have two beaches, one even has a bar near it, where everything is included. Also, table tennis, tennis, pools (5 if I am not mistaken), mini shops. Best recommendations!

Craig Maxwell

Staff are awesome and go out of their way. The animation team are so full of energy and fun, again they really try to get to know you. The bungalow we stayed in was grand, little things like the mattresses a bit soft, small fridge nothing major. The cleaning staff always polite and courteous and great attention to detail. Location for us as we hired a car was great for exploring, not rammed in the city but close with great bus links into reythamno think it's a half hour journey. The grounds are stunning and well kept with some amazing locations for pictures, with 2 private beach lagoons, 5 pools only 1 small chlorine pool the rest are salt plenty of choice for those lazy days. The bbq is a must book with stunning views and food, the main restaurant has a great selection of dishes.

Chris Jefferies

We were a party of 6, myself and wife, daughter and partner and 2 grandchildren, 14 & 10 years old. The older grandchild has ADHD & learning difficulties & a nut allergy. We decided to choose the 'All Inclusive" because it meant the children could choose whatever, and it took away the stress of choosing a dish at a restaurant and then not liking it. The staff lady in charge of 'Allergies' in the main restaurant was excellent and every day and each meal would help our grandson to choose a menu that didn't contain nuts. So helpful and decisive about what foods contained what. So All Inclusive was the best decision. The main restaurant and the pool restaurant, food was great. For all meals there were extensive and varied choices. Food was hot, cooked while you wait and always plentiful. All sorts of drinks, including alcholic drinks were just fine, no limits, great cocktails. The swimming pools were an unexpected disappointment as the majority of pools were salt water. Very clean but so so sore on the eyes. We did find a 'normal' water pool at the end of the complex, near the high motorway bridge. It was a smaller, deeper pool and solved the problem of stinging eyes. One other criticism is that staff on the main reception desk knew very little about trips that were available from the hotel. We asked about the 'Prevail Palm Beach ' - Palm Forest Adventure. When asking for information we were told by the receptionist that there would be a lot of steps to climb both ways there and back to the beach. As I had had a knee operation and climbing a lot of steps I decided it would not be advisable for me to go on the trip. Annoyingly, there were NO steps to climb to get to the beach, but a great little boat ride. So I missed out on a really great trip which the rest of the family enjoyed. One thing I would advise all those thinking of going on beach trips to secluded beaches, do wear flip flops or some feet protection as my granddaughter unknowingly trod on something which resulted in going to the Medical Centre for treatment. The Little Train trips/excursions are worth doing. The entertainment was good, the team certainly put in a tremendous amount of effort to keep their customers happy. Some really funny sketches. Impressive amount of languages spoken to cater for many nationalities. In all it is a lovely hotel, friendly welcome, pleasant staff, clean and comfortable rooms, nice hot showers, pretty well kept grounds. We as a family would recommend this hotel, especially the fully inclusive package, worth the extra to have a lot less hassle, just more relaxing time.

Neringa Smilgaite

Location and place really beautiful. Garden like botanical museum. Sea laguns very natural. Night shows and concerts very nice. Rooms need a little bit restoration. We have been several times. And always were very happy. But this time some how not lucky 3 people of our 5 family, get very strong digestive virus. Hard Vomiting, some diarhea. 3 days in bed with no energy… half of stay was ruined.