JOIA Rose Hall by Iberostar

Kristen Buczynski

Everything was perfect! This was our first return back to Iberostar Grand, now Joia, since 2022 and I cannot put into words how amazing it was from start to finish! We had an Oceanfront room with Butler service…and let me just tell you, the 3 Butlers we had throughout our stay made the trip even more perfect especially Rennardo and Devon who we had most days, but cannot forget to mention Omar! These guys work their tails off and always have a smile on and want to do everything and anything in their power to make your days and nights perfect! 👌🏻 I will never forget these guys!! Need to give a shout out to Cassandra at the pool bar…she’s a sweetheart and again, always had a lovely smile to give, and her drinks were superb! Another shout out to Shevaughn who gave us a fun Jamaican cocktail class! His smile, which never ever went away, was contagious! And lastly, all the workers at Joia go above and beyond and I will be back again ASAP! Ps. Visit the Cat sanctuary on site, they have done amazing work making a safe and friendly home for more than 50 island 🐱 cats! Kudos to Iberostar!

Chris Zubia

The stay was great and relaxing great food and beverages. You won't regret a stay here. We had 3 different butler's during our stay Christopher, Omar, and Devon. They each had their own way of doing things and they felt like friends who would help you with whatever you needed. Jodene helped our room stay spotless and always did it with a smile and friendly approach. Karen at the steakhouse was a very great server who went the extra mile. Cassandra at the pool bar kept us hydrated with solid drinks and made connections with her customers. Great work by the front desk and bell hops too they were all great.

Deidra McDowell

The location is absolutely stunning — the beach is beautiful, and the surrounding area is peaceful yet vibrant. The Jamaican restaurant was a culinary highlight: the fried escovitch fish was phenomenal, and both the grilled and curry lobster were cooked to perfection. Service: Customer service overall was strong. Staff were friendly, attentive, and made us feel welcome. A special shoutout to our Butler Owen, whose warm spirit and hospitality stood out. His partner Gary was equally wonderful. Our daytime butler Kadeen was the sweetest and went above and beyond to make our stay special — we wish her a safe and healthy delivery for her baby boy due in October. Areas for Improvement: • The Iberostar app was unreliable and not accurate, which made planning and requests more frustrating. • Room service and pool service were inconsistent. I even received undercooked chicken wings, which was a real disappointment. • The overall aesthetic of the resort feels outdated. With some contemporary upgrades, this place could truly become a top-tier destination. Final Thoughts: While the resort has room for improvement in technology, dining consistency, and facility updates, the staff’s hospitality and the beauty of the location made our trip memorable. With some modern touches, JOIA Rose Hall Iberostar could easily become a must-visit in Jamaica.

Gary Stapleton

Orain and Rohan were fantastic butlers! They both went far and beyond our expectations!!! Kimiesha is an unbelievable asset at the lobby bar. Please visit all three to ensure a fantastic time. Travis, Shevaughn, and the entire team at the pool bar are incredible!!!

Andrew

Really disappointing stay. I almost never leave a review but this time I really felt obligated to. First of all my wife got really bad food poisoning from lunch. The only response we got from staff was ‘we hope this won’t affect your decision to stay with us again’. No follow up to find out where we and what so no intention of preventing it from happening again. Secondly we booked a romantic dinner for 2 on the beach for my birthday and it was a complete disaster from start to finish. In return we were offered a discount, which still made it a very expensive waste of time. Make sure to bring a lot of cash if you want to be served at the lobby bar, the one time we forgot cash for tips my wife had to wait 20 minutes to be served in an empty bar. On the day of my birthday the staff forgot to do up my room to celebrate. Not a huge deal considering I didn’t know they were planning to do it in the first place, but I found out because they stopped me in the hall in the evening and asked if I would still like it, making me feel rude if I said yes. The on site taxi driver took us on a detour to the airport so he could run a personal errand. The entertainment staff seem more focussed on hanging out with themselves than the guests The room was really nice, but didn’t get a full nights sleep due to people shouting in the hallway. I did try to raise these issues with the hotel via email but it’s been about a month without any hint of a response.