Kempinski Hotel Bahia

Michael Bielamowicz

Excellent resort hotel with everything you would expect and truly excellent guest service. Facilties / Food - This is not a new hotel, and yet, the facilities are very good. Rooms are slightly dated but in great condition; most every room seems to face the sea, yet has good privacy. Restaurants are good, and breakfast buffet is excellent in choice and quaility. Bars are good and bartenders are very accommodating. Pool is first class in maintenance with good size and clear family/adult only areas. Spa services are excellent. The front desk is wonderful at all hours. Staff - was simply great, from valet to front desk to concierge to restaurant teams to spa teams to maid services. Always a pleasant interface and often a pleasant small surprise. We really enjoyed our week here.

Simon Rinder

The other day the pool at our apartment was shut so my father in law and I went to seee about booking beds at the hotel, no problem and they happily took nearly 400 euros for 4 adults and 2 kids (4 beds only). When we arrived the next day we were shown to an area roped off where we were told we can’t go the other side of the rope accept to access the pool (never said anything about restrictions on hen taking our money). My wife and I have stayed in some beautiful hotels in Europe and America and whilst I can’t comment on the rooms here, the pool area was an absolute disgrace and if I was staying here I would be mortified by the state of the pool (as you will see from images). The service was poor as on more than one occasion we had to ask for drinks, the one compliment I will say is we ate lunch in the restaurant and the food was nice (this is the only reason I gave it 2 stars rather than 1)! I did raise concerns at the end of the day about the standard and felt it was an extortionate price with the lady on the reception of the restaurant (who the day before took out money) and simply got a shrug of the shoulders. Nearly a 750 euro day with the food and drink was complete daylight robbery.

Sara Abukhushaim

I recently stayed at the Hotel Kempinski in Marbella, and unfortunately, it was far from the luxurious experience I expected. Here are some key points from my stay: **Service:** The overall service was disappointing, particularly at breakfast, by the pool, and on the beach. The staff seemed to prioritize other guests, especially foreigners, while I was consistently met with slower, less attentive service. It felt as though the quality of service depended on the discretion of individual employees rather than being a standard for all guests. **Extra Charges:** I was charged an unnecessary additional fee for a room occupied by a mother and two children, which I found unreasonable. Despite raising this concern, the hotel did not offer any satisfactory explanation or resolution, making me feel exploited. **Food:** The food quality was average at best, especially considering the high prices. The breakfast selection was limited, and service was inconsistent. There were long waits for certain items, and requests were often ignored or fulfilled with noticeable delays. **Room Service:** The room service left much to be desired. Basic amenities, such as daily water, were not provided regularly, which is unacceptable for a hotel of this caliber. The cleaning service was also subpar, with some days where the room was barely tidied. **Pool and Beach Service:** The service at the pool and beach was equally disappointing. Staff were slow to attend to requests, and it often felt like they were doing the bare minimum. There was a clear lack of attention to detail, which greatly affected the overall experience. **Spa:** While the spa offered a range of treatments, the prices were exorbitantly high. Given the overall lack of quality service in other areas of the hotel, I did not feel that the spa provided good value for money. **Conclusion:** My stay at Hotel Kempinski in Marbella was one of the worst experiences I’ve had at a luxury hotel. The service was poor, the extra charges were unjustified, and the overall experience left me feeling disrespected and underappreciated. I would not recommend this hotel, especially given the high prices and low value offered.

Natalie Choi

Very disappointed at the service of this 5 star hotel in Marbella. Although the scenery was quite beautiful here, the service was definitely lacking. We were 'welcomed' by a french lady who was quite rude, she seemed to be questioning my partner as he had a trivial mix up with the name on the booking, she then retorted, "oh, you don't know your own name?" We had asked about the availability of a sea view room, again she was quite rude in her response about how one was not booked. That is fair enough, but since we were considering an upgrade, this was a curt response in a 5 star hotel. Upon check-out, I had noticed that I left a pair of Dior sunglasses. I rang the hotel twice on the same day of check-out and once the next day. Despite being told I will get a callback, I never did. I also left a converter in the room, which is minor but since I am still in Marbella, I could have gone to pick it up. But I never heard back from them. We stayed for 4 nights and used the bar, pool bar and beach club. The service in the beach club was not great, quite slow, they got our order mixed up and we had a swarm of wasps and hornets and the waiters seemed to ignore us until the situation was so bad that we asked to move inside. The one time we went down to breakfast, I was pushed and barged past by two other guests, understandably the hotel cannot control this but overall was not a great experience. The television options were quite poor as there were no english channels, and no casting option which was a little surprising. Also, it would have been nice if there was more of beach part to the hotel rather than just a pool area. Upon check-out, we purchased 3 of the vintage watches they have on display in the foyer. The service was ok when purchasing, but very disappointed that they do not seem to have the decency to respond when it comes to a couple of lost belongings.

Wiss Gadri

We are spending 3 weeks at this hotel for holidays, the service and the room are nice with a lovely sea view. The hotel stuff at the breakfast, reception plus bar are nice and friendly… The only negative point is the bed, I did complain about the mattress many time, that is not comfortable and very old but even after some modification it was not better. When you book a 5 starts hotel is for the comfort and not to have a very uncomfortable mattress. This is the only négatif point of our stay…