Kempinski Hotel Barbaros Bay Bodrum

Hanaa Subaihi

I would like to express my sincere appreciation for the exceptional experience I had at Kempinski Hotel Bodrum. Everything about the hotel exceeded my expectations — from the breathtaking location to the elegant design and outstanding service. From the moment I arrived, I was welcomed with warmth and professionalism. The hotel offers stunning views of the Bodrum bay, and every corner is thoughtfully designed to balance luxury and comfort. The rooms are spacious and beautifully appointed, and the overall atmosphere is both relaxing and refined. A special thanks to the whole team members and to Mr. Mevlut, the hotel manager, whose leadership and personal attention truly elevated the experience. His presence was graceful and reassuring, and his dedication to ensuring every guest’s satisfaction was remarkable. He embodies the highest standards of hospitality and professionalism. What truly impressed me was the level of care, even at checkout. I had an early morning flight at 6 a.m., and the staff made sure I didn’t leave without breakfast — they thoughtfully prepared a beautiful and delicious lunch box just for me. It’s small gestures like these that make a lasting impression. I wholeheartedly recommend this hotel to anyone seeking a serene, luxurious escape with exceptional service and genuine care.

Roy Ghanem

The hotel has an old, authentic charm. The food at the Olive & Beach area is quite good, while the experience at Villa Rose was disappointing. The staff are kind and genuinely trying their best; however, they are clearly overwhelmed due to the high number of guests and insufficient staffing. This shortage is affecting the quality of service. Management should urgently address this issue to ensure the level of service meets the expectations of a luxury resort. Given the current level of service, the hotel feels overpriced especially in the spa area Exceptional Support from the IT Manager From day one of our check-in, I realized I had forgotten my wife’s laptop charger at home. The IT Manager went above and beyond to assist us. After trying every possible solution, he generously left us his personal laptop charger. Thumbs up to him he is a true role model of hospitality. Deniz, Halil, Mevlut, and the rest of your team are amazing and truly professional Regarding Last Night’s Challenge Last night, I faced an issue where the ATM machine rejected my card for an unknown reason. However, the CCM accepted it, and I was in urgent need of cash as I was heading out of the hotel. Unfortunately, the front desk strictly refused to process my card through the CCM and provide me with a cash amount. While I understand that rules must be followed, certain exceptions should be considered in urgent situations especially when your team was already informed of the ATM issue and witnessed the card being rejected. For reference, I even tested the CCM by processing 50 lira, which was successfully debited and left in my account. In hospitality, small gestures make a big difference. This could have been one of them. Today’s Experience at the Beachside The service was extremely poor today. I ended up serving myself cleaning my own table and picking up my own food and drinks. Management seriously needs to allocate more staff based on occupancy levels; otherwise, they risk damaging the hotel’s reputation. As for the food, the pizza arrived badly burnt completely inedible. I also ordered an extra portion of French fries, which took nearly 20 minutes to arrive. Salon side The hairdresser arrived smelling of cigarettes and proceeded to touch my daughter’s hair without washing his hands. This made me uncomfortable, and I had to firmly ask him to wash his hands first. The dinner at olives on the 8th was perfect from all aspects, special thanks for Yusuf Room number 1422 CI 5-6-2025 CO still on 11-6-2025

Natalia Kasyanova

This hotel is very nice but you can see it is getting a bit old. Not very easy to move around with the baby stroller, a lot of stairs and lifts etc. Off season a lot of food places are closed and there is no entertainment. Shortage of staff. Seems like hotel management failed to plan well for the number of guests - but how is it possible if rooms are booked in advance? The restaurants which were open had great food options. Beach is fantastic. Overall I would recommend the stay here but would suggest that the team pays more attention to the off season period.

Ali Siddiqui

Beautiful location, nice private secluded beach with calm waters. Super attentive staff that go out of their way to make sure you enjoy your stay. They even arranged flowers and balloons to celebrate a birthday. Food choices are vast and worth the money.

Sports Commish David

We went to Kempinski Hotel for a wedding weekend. As soon as we arrived we were greeted by the amazing staff. The staff were all friendly and polite. Lusin was exceptionally nice and helpful to us. She offered us champagne and chocolates as a welcoming greeting. After she showed us around the hotel and showed us our room. She was very patient to help us immediately find another room to accommodate our preferences. The rooms are very nice, clean and modern. The hotel amenities from the beach to the restaurants are all top level quality. The breakfast buffet has so many different options to choose from and everything we had was delicious and fresh. This hotel was a very fun experience for the whole family.