Le Meridien Khao Lak Resort & Spa

Kathi 7301

We have visited many hotels, but this one is by far the best we’ve ever stayed at! From the moment we arrived, we were treated with exceptional care – the entire staff was incredibly friendly and attentive, something we had never experienced before. We booked the all-inclusive package, and it was absolutely worth it. The food in every restaurant was outstanding, and we enjoyed every meal. What impressed us the most was that all the issues mentioned in previous reviews have been completely resolved. The rooms are spacious, and the beds are extremely comfortable – we had the best sleep! Although we are on the younger side and noticed that the hotel tends to attract an older clientele, we actually appreciated the peaceful and relaxing atmosphere. It made our stay even more enjoyable. One small suggestion for improvement would be offering a free shuttle service from the airport to the hotel at set times, allowing multiple guests to travel together. This would make arrivals even more convenient. A very special thank you to Chef James, who went above and beyond to make our stay as pleasant as possible. His dedication and kindness truly made our visit unforgettable. We will definitely be coming back and highly recommend this hotel to everyone!

Cindy Herrera

Our 3 night stay here surpassed all expectations I had. Fantastic resort and such wonderful hospitality. We absolutely loved our stay here for the following reasons: 1. Rooms are spacious, designed so well, extremely comfortable, and so well set up. Also the little details here - the towels were soft and smelled divine, the soaps and lotions provided were of wonderful quality, the robes were perfect, the bathtub was a good size, the bed & pillows were ridiculously comfortable. The shower was wonderful. I loved the room! 2. Breakfast is included and it’s everything you could want in a breakfast - 10/10 3. Beach is lovey, great sunset view. A little rocky in some parts, but minimal gripe here. 4. There are little markets, restaurants, and taxi services down the road for ultimate convenience. 5. The people who staff the resort are gracious and kind - nothing but lovely things to say regarding everyone we interacted with. 6. They have a shuttle going to the city market every other day - I loved this market! Super chill without the stress and chaos of Bangkok markets. 7. The pool & its design, being so vast and elongated, allowed for more privacy despite the amount of people at the resort. Food: As previously mentioned, breakfast is great here. I was pleasantly surprised at the Indian cuisine options offered at the buffet restaurant- my Indian partner very much enjoyed the Indian food here. In terms of other foods, if you’re looking for western style food, the resort delivers well here, but it is pricey compared to places outside the hotel (to be expected & this if you’re not doing the all-inclusive options). I personally wanted to stick with Thai food and found amazing restaurants that were a 15 min taxi away. The buffet does have some Asian options as well for breakfast, lunch, and dinner. Great salad and fruit selection! The weekend we visited they had a wedding taking place that took over parts of the resort over 3-4 days. It was not as disruptive as anticipated, but if my room was on the side of the resort that was being closed for wedding activities, I might have felt differently.

Only Automatic Driving School

This is our second visit here. It's quiet - quiet relaxing, not quiet boring. A beautiful location on a seemingly endless beach. The food and drinks are of a high standard but it's easy enough to get into town if you want to venture there and there are beach restaurants too. The staff are exceptional, good fun, polite, attentive. There's loads of trips you can book if you want to.

Pookrai Engchuan

Stay Duration: March 17-20, 2025 Purpose of Stay: Hosting an academic conference at Le Méridien Khao Lak Event Management Service: Extremely Poor Before the Conference • Initially, our communication with the hotel’s sales team was smooth. We received adequate information, made deposits on time, and the hotel kept in touch regularly. • However, after the New Year—coinciding with our conference registration period—the hotel team became unresponsive. We requested assistance in creating a booking form or a reservation link for attendees, but received no support. Then, on the event day, the hotel suddenly required us to use their designated forms, which we could not comply with. • Shortly before the event, the Event Manager was replaced, which turned out to be a disaster. The new manager had poor communication skills, lacked memory and understanding, and required constant reminders about the same topics. • An example of our frustrating interactions: when we asked where we should set up the backdrop, instead of offering guidance, she replied, “Wherever the client wants.” This unhelpful and indifferent attitude persisted throughout our discussions for 2-3 months before the event, causing significant stress. During the Conference • The Event Manager continued to demonstrate unprofessional behavior, offering no assistance and instead imposing rigid and unnecessary demands on us—the paying client who spent hundreds of thousands of baht on this event. • Examples include: • Lunch breaks had to strictly start at 12:00 PM, with no flexibility. • We were forced to use the hotel’s specific reservation forms, with no room for discussion. • She repeatedly forgot our pre-approved event schedule, which resulted in no refreshments being provided during break times. When contacted, she simply responded, “I forgot.” Is this the level of service expected from a 4-5 star hotel? • Audiovisual equipment was subpar—the screen displayed faded visuals, making it difficult for attendees to clearly see the presentations. • The technical support team was extremely slow in resolving a critical connection issue between the conference room screen and our laptop, causing delays in our presentations. Overall, it was clear that the hotel did not prioritize Thai customers. Despite paying full price for a professional event, we were treated with disregard. ⸻ Food • Several dishes were overly salty. • The worst issue: a strand of hair was found in the rice. When reported, the Event Manager did not replace the rice pot, but instead simply added more rice on top—a completely unacceptable response. ⸻ Check-in & Check-out • There was no proper hotel introduction for guests, leaving many confused about where to go. • Compared to my previous stay 1-2 years ago, where the staff provided excellent service, this time felt like a downgrade to a 3-star hotel—perhaps even worse than some smaller hotels in Bangsak. ⸻ Rooms • The only aspect that maintained Le Méridien’s standard was the cleanliness and housekeeping service. • Housekeeping staff were attentive and consistent in keeping the rooms tidy. Kudos to the housekeeping team! ⸻ Final Verdict This conference was an exhausting experience due to: • An incompetent Event Manager with poor coordination and an unprofessional attitude. • Outdated audiovisual equipment that requires urgent improvement. • Unenthusiastic staff in charge of the conference rooms, showing little willingness to assist. Rating: 5/10

Sarah Colreavy

Absolutely fabulous. Loved it. Room 2309 great room very spacious. Awesome view of Main pool and pool bar. Staff extremely friendly, service was great. Many Food options which all tasted amazing! Highly recommend. Will definitely be back!