Mandarin Oriental Kuala Lumpur

vista bavar

Beautiful elegant hotel with great location . Pretty big and comfortable rooms .great breakfast with lots of choices. The view of the KL high rises , gardens around . Nice pool , spa and facilities. Very efficient & helpful concierge.

Jerome Chisheshe

I recently had the pleasure of staying at the Mandarin Oriental Hotel in Kuala Lumpur, and it was truly an exceptional experience! From the moment I stepped into the lobby, I was struck by the hotel's stunning decor and luxurious atmosphere. The marble floors, elegant screens, and impeccable design elements all exuded opulence and sophistication. But what really made my stay stand out was the outstanding customer service. The staff were warm, friendly, and attentive, going above and beyond to ensure that my every need was met. The hotel's location was also perfect, with easy access to the city's top attractions. And with a fantastic restaurant, trendy bars, and a vibrant nightclub all under one roof, I never felt the need to leave the premises! The attention to detail and commitment to excellence were evident in every aspect of my stay. I thoroughly enjoyed my time at the Mandarin Oriental Kuala Lumpur and would highly recommend it to anyone seeking a luxurious and unforgettable experience. The hotel truly lives up to its reputation as one of the city's finest. Can't wait to return!"

Sid

Dear Nigel, I saw your response to my previous review. I stayed at your hotel for almost 5 days and noboby cared to contact myself or even resolve the situation concerning the breakfast then. You have now provided a very cookie-cutter response to my review without any substance or clear course of action. All this pretty much confirms that the hotel is not really bothered about the guests feedback as pretty much you are relying on the hotel brand name to drive business and happy to brush aside any issues the guests may raise. Sad to see such a poor management overall! ******** 40-60 MINUTES LONG QUES FOR BREAKFAST SERVICE! Each morning, we faced an unacceptable 40 to 50 minutes wait in the breakfast queue. Despite our repeated requests to address this problem, there seemed to be a lack of interest and responsiveness from the hotel team. Young staff members were left to manage operations without adequate support or intervention from senior management. We were assured that someone from the management would reach out to us to resolve the issue, but unfortunately, this promise was not fulfilled. This lack of follow-through and concern for guest satisfaction is disappointing and does not align with the high standards that Mandarin Oriental is known for. Several of our guests expressed their dissatisfaction with this aspect of their stay, and I feel compelled to share this feedback in hopes that it will prompt immediate action. The current approach to managing breakfast service is a major shortcoming that needs urgent attention to ensure a more pleasant and efficient experience for all future guests.

Matthew Pandit

Great stay, very convenient location next to a large shopping centre and the Petronas towers / park / fountains. Despite the central location the pool area and hotel feel peaceful without any traffic noise. Special thanks to Daniel for making our stay extra special l

Khaled

Mandarin oriental is one of the best hotels I’ve stayed in. The breakfast was spectacular and the service and hospitality was a step above the rest. However the Italian restaurant on the pool was the standout. Beautiful wood fired pizza and it was truly authentic and delicious.