Mandarin Oriental Kuala Lumpur

Sid

Dear Nigel, I saw your response to my previous review. I stayed at your hotel for almost 5 days and noboby cared to contact myself or even resolve the situation concerning the breakfast then. You have now provided a very cookie-cutter response to my review without any substance or clear course of action. All this pretty much confirms that the hotel is not really bothered about the guests feedback as pretty much you are relying on the hotel brand name to drive business and happy to brush aside any issues the guests may raise. Sad to see such a poor management overall! ******** 40-60 MINUTES LONG QUES FOR BREAKFAST SERVICE! Each morning, we faced an unacceptable 40 to 50 minutes wait in the breakfast queue. Despite our repeated requests to address this problem, there seemed to be a lack of interest and responsiveness from the hotel team. Young staff members were left to manage operations without adequate support or intervention from senior management. We were assured that someone from the management would reach out to us to resolve the issue, but unfortunately, this promise was not fulfilled. This lack of follow-through and concern for guest satisfaction is disappointing and does not align with the high standards that Mandarin Oriental is known for. Several of our guests expressed their dissatisfaction with this aspect of their stay, and I feel compelled to share this feedback in hopes that it will prompt immediate action. The current approach to managing breakfast service is a major shortcoming that needs urgent attention to ensure a more pleasant and efficient experience for all future guests.

Peterson

The Mandarin Oriental is truly a luxurious experience from start to finish. The service is impeccable, with staff going above and beyond to ensure every need is met. The rooms are elegantly designed, offering stunning views and exceptional comfort, making it the perfect retreat. The dining options are outstanding, with a variety of restaurants that serve exquisite cuisine. Whether you're enjoying a casual breakfast or a fine dining experience, the food is always top-notch. The amenities are also fantastic, particularly the spa and pool area, which provide a serene escape in the heart of the city. Overall, I highly recommend the Mandarin Oriental for anyone looking for a premium stay and exceptional service. It’s worth every penny!

Letícia Bruno Pope

Wonderful experience from beginning to end. The staff is impeccable, specially Hans from the Italian restaurant and Mohamed from the reception. The location is great, gym well equipped and the room super comfortable.

Jerome Chisheshe

I recently had the pleasure of staying at the Mandarin Oriental Hotel in Kuala Lumpur, and it was truly an exceptional experience! From the moment I stepped into the lobby, I was struck by the hotel's stunning decor and luxurious atmosphere. The marble floors, elegant screens, and impeccable design elements all exuded opulence and sophistication. But what really made my stay stand out was the outstanding customer service. The staff were warm, friendly, and attentive, going above and beyond to ensure that my every need was met. The hotel's location was also perfect, with easy access to the city's top attractions. And with a fantastic restaurant, trendy bars, and a vibrant nightclub all under one roof, I never felt the need to leave the premises! The attention to detail and commitment to excellence were evident in every aspect of my stay. I thoroughly enjoyed my time at the Mandarin Oriental Kuala Lumpur and would highly recommend it to anyone seeking a luxurious and unforgettable experience. The hotel truly lives up to its reputation as one of the city's finest. Can't wait to return!"

Khaled

Mandarin oriental is one of the best hotels I’ve stayed in. The breakfast was spectacular and the service and hospitality was a step above the rest. However the Italian restaurant on the pool was the standout. Beautiful wood fired pizza and it was truly authentic and delicious.