Mandarin Oriental Marrakech

Thomas Stork

We spent several nights in Marrakech on business and stayed in two villas, enjoying truly excellent service throughout. Mohamed, our butler, did a remarkable job; after noticing that we had caught a cold, he thoughtfully provided additional heaters in the villa, which was greatly appreciated. Any minor issues that arose were handled with elegance and efficiency, leaving us feeling thoroughly well looked after. The venue is fantastic, and the food is outstanding. The design is particularly inspiring, seamlessly blending local culture and architecture with the highest standards of an international luxury hotel brand, creating an unforgettable experience. All transfers were organised in a flawless manner, punctual and perfectly coordinated, which made the overall experience even more seamless and stress-free. In-room dining deserves special mention, especially the local Moroccan selection—flavourful, tasty, and beautifully presented. Ling Ling restaurant offers an exceptional dining experience and is definitely worth trying. Breakfast is excellent in both variety and quality. The pastries are freshly made and outstanding in taste and texture, while the fresh fruits are ripe and naturally sweet—especially the mandarins, which were also offered as an in-room amenity and were at the perfect level of sweetness. Definitely a choice worth making.

Rajagopalan Sriram

This place is like no other - heaven on earth. The check-in process was smooth and efficient. Our villa was brilliant. It was huge with our own pool (not heated and therefore we could not use it as the water was cold), a heated jacuzzi, a living room, bedroom and a large bathroom and a store room. The bed was huge and luxurious. The bathroom had a hand-held shower, a rain shower and the best was a waterfall shower! The in-house service was exemplary. We had a direct contact with our butler via whatsapp. The team were wonderful in responding to our messages within a couple of minutes. Noura, from the service team, was fantastic. She was very pleasant and helped us sort out a small issue in the bill with great professionalism. The breakfast was excellent and Kariba and Malik made us feel at home. We booked a lot of excursions, like a visit to Imlil in the Atlas mountains, desert experience, guided tour of the old city through the concierge. Syeed who helped us, in my opinion, is the best concierge I have ever seen. His choice of places, guides, restaurants to eat were excellent. He was patient and took a genuine interest in our trips. The cars from the hotel were large, clean and spacious. The drivers always had a smile on their face. Dawood, Mohammad and Imad in particular stood out. Dawood in particular gave us a lot of history facts during our drive to the desert. We even had Thomas, the general manager, stop by and have a chat with us as we were about to leave. It was a very touching gesture. To sum it all this is how a hotel should function! We loved every minute of it and will almost certainly return. Thank you Mandarin Oriental, Marrakech, particularly their excellent staff, who made our stay unforgettable.

Stephanie

After reading all the raving reviews of the hotel’s amazing service, I’m sad to say I have not met the same level of experience everyone else here had. Maybe because we arrived as a big group, we were not introduced to a butler at all, and the person who took us to our villa seemed quite impatient and briefly introduced the bedroom controls and left. Other people in the same group got information about the WhatsApp service, a full introduction of the villa and the area, got offered to heat up their pool, while we got nothing. I didn’t even know there was a butler service and WhatsApp before I researched. The first night I also asked for the fire to be lit and for the pool to be heated, however after three hours of dining, I return to no fire and no heated pool. I added their WhatsApp the next day at 9 am and expressed this and they just said they’re very sorry and that they’ll look into our butler (they did not apologise for the lack of butler service at all). At 12 they asked when the butler can meet us however as we were out all day, I declined. The villa was amazing (though had some flies in the room which is hard to avoid I guess) and the cleaning team was extremely attentive and detailed. The team at the dining areas are great too. However the butler incident and the fact that the hotel didn’t do much about this after I expressed it is quite disappointing to me. (I suppose the first night I got practically no service at all). This is one of the nicest place I’ve ever stayed at so I suppose I had high expectations. It would’ve been a real highlight but now I’m just a bit sad.

Farah Didi

An exceptional stay from start to finish. We celebrated a special birthday here, and the service truly exceeded expectations. The staff went out of their way to make our stay comfortable. A heartfelt thank you to AbdulSamad for his attentive support, and to Amine for arranging a beautiful birthday surprise in the villa. At Shirvan, Mousaabe offered impeccable service and grace, while Raja’s warm hospitality made every meal a pleasure. Selma at reception was consistently kind and efficient, the Spa team were outstanding, and the concierge provided excellent recommendations and flawlessly organised a visit to the Atlas Mountains. This hotel surpassed every expectation and made the celebration truly memorable. Grateful to the entire team for their dedication.

Jivka Asenova

I’m just checking out from the hotel. We stayed for three nights and I could hardly describe how grateful and pleased we are from the hotel and the service they provided. The villas are amazing clean and comfortable. The staff is very polite knowing your wish even before you say it. They have very good connection through What’s up with a lady which name is Samia and she is extremely polite and make every wish come true in minutes. The food is also delicious and they have nice restaurants. Hakkasan is situated here. We definitely will come back again!