Mandarin Oriental Marrakech

Eric Sobolik

I don’t think I’ve ever stayed at such a luxurious and world class hotel while still being made to feel so welcome. The energy is “whatever you want, we will make it happen” and they do it happily and professionally. Our butler, Yusef, went above and beyond time and time again to make sure we were taken care of and had a great experience. The food is incredible and the villas are next level. We loved our time here.

Stephanie

After reading all the raving reviews of the hotel’s amazing service, I’m sad to say I have not met the same level of experience everyone else here had. Maybe because we arrived as a big group, we were not introduced to a butler at all, and the person who took us to our villa seemed quite impatient and briefly introduced the bedroom controls and left. Other people in the same group got information about the WhatsApp service, a full introduction of the villa and the area, got offered to heat up their pool, while we got nothing. I didn’t even know there was a butler service and WhatsApp before I researched. The first night I also asked for the fire to be lit and for the pool to be heated, however after three hours of dining, I return to no fire and no heated pool. I added their WhatsApp the next day at 9 am and expressed this and they just said they’re very sorry and that they’ll look into our butler (they did not apologise for the lack of butler service at all). At 12 they asked when the butler can meet us however as we were out all day, I declined. The villa was amazing (though had some flies in the room which is hard to avoid I guess) and the cleaning team was extremely attentive and detailed. The team at the dining areas are great too. However the butler incident and the fact that the hotel didn’t do much about this after I expressed it is quite disappointing to me. (I suppose the first night I got practically no service at all). This is one of the nicest place I’ve ever stayed at so I suppose I had high expectations. It would’ve been a real highlight but now I’m just a bit sad.

Valentine Vaillant

Great experience at the Mandarin Oriental Marrakech. Beautiful hotel, peaceful gardens and pool and outstanding service from start to finish. The property feels like a private oasis while still being close to the city. We would absolutely return.

Farah Didi

An exceptional stay from start to finish. We celebrated a special birthday here, and the service truly exceeded expectations. The staff went out of their way to make our stay comfortable. A heartfelt thank you to AbdulSamad for his attentive support, and to Amine for arranging a beautiful birthday surprise in the villa. At Shirvan, Mousaabe offered impeccable service and grace, while Raja’s warm hospitality made every meal a pleasure. Selma at reception was consistently kind and efficient, the Spa team were outstanding, and the concierge provided excellent recommendations and flawlessly organised a visit to the Atlas Mountains. This hotel surpassed every expectation and made the celebration truly memorable. Grateful to the entire team for their dedication.

Jivka Asenova

I’m just checking out from the hotel. We stayed for three nights and I could hardly describe how grateful and pleased we are from the hotel and the service they provided. The villas are amazing clean and comfortable. The staff is very polite knowing your wish even before you say it. They have very good connection through What’s up with a lady which name is Samia and she is extremely polite and make every wish come true in minutes. The food is also delicious and they have nice restaurants. Hakkasan is situated here. We definitely will come back again!