Pestana Carlton Madeira Hotel

Mark Duijvenvoorde

The Hotel is beautifully located. Around the hotel you will find plenty of stores, restaurants bars. In addition, the center of Funchal is only a 15-minute walk away. The views from the hotel, breakfast room and pools are great. The breakfast is very extensive and the quality of the food good. The pools are lovely and assistance there strict but fair. The "reservation" of beds is not tolerated Not everything is positive. The housekeeping was abominably bad. They dutifully vacuumed the room, but that was all. The layer of dust in the closets immediately soiled our clean clothes. Several times we found a cleaning cloth in our room and once housekeeping took one of the bottles we brought with us. The front desk was not helpful. The staff could be more customer friendly. Especially at breakfast, a number of gruff brutes work who prefer to do nothing. Coffee? Get it there! One morning an employee of the hotel barked at a guest while demonstratively loudly smashing his plates on the table. In summary, the staff did not contribute to a vacation feeling. The hotel was once probably modern; however, those times are far in the past. The furnishings are dated, but more importantly the facilities work poorly. In our case, the faucets of both the bathtub and the sink leaked. All in all, it was a fine stay, no thanks to the staff or facilities. We will not return.

Tom McDonough

Had a great stay here. The staff were all really nice and kind, from the front desk, to the breakfast team, to the housekeeping. Our room was clean and in good condition, with a great pool view. Loved the little balcony for sitting and reading! The air conditioning unit is a little noisy but OK turned down low. We used the spa a few times, and it never seemed too busy. The breakfast was good, especially the pastries, though I felt for the person making omelettes, 2 at a time, for several hours. Perhaps there's a more efficient way to do this. The only negative experience was the car park. It's a tight space, so the hotel might not be able to do much with it, but if you are renting a car, just be aware that it's quite tricky to negotiate, particularly in an unfamiliar vehicle. The spaces are tight, there is very little room to turn around, and the slopes are severe, making the first two difficulties even harder. My only suggestion would be to review the amount of spaces. Generally, people weren't able to park within the spaces at all times, so you have people parked wonky over two spaces. This reduces capacity but the machine that issues the ticket and let's you in doesn't know this. So you get in, only to find there are no spaces after all, then have to get back out, which is even harder if another car followed you in. Thankfully, we avoided any bumps or scrapes and we laugh about how stressful I found the parking! Top car park could have been an option, but the sign says the day rate was 25 euro, which seemed quite steep if you are a guest at the hotel, leaving the car overnight etc. Would love to stay again, but might research an alternate car park beforehand, even if I have to pay a little bit.

steve rix

Quite nice hotel. Advertised as five star, maybe it was when it was built 50 years ago, but would struggle to get four stars now. Food was good, but not enough selections. Gym is very poor. Good location, 10 minutes walk to town. Nice staff.

Parinaz A

es The hotel offers an impressive array of amenities, including multiple restaurants (both indoor and on the terrace), a bar, a welcoming lobby, a sports bar, a sauna, and several swimming pools. 5. Comfortable and Well-Equipped Rooms The room facilities are thoughtfully designed to meet every guest’s needs, ensuring a comfortable and convenient stay. This hotel truly exceeds expectations, combining excellent service with a wide range of amenities to create a memorable experience. Highly recommended!

Renato Silvestre

-Hotel has a quite old structure so take this in mind when making a reservation, not so many updates and renovations. Our room needed a few maintenance activities during the stay. -Reception service is up to standard. -Table service is generally low quality(taken a few exceptions), lacks the 5* standard on a general basis. Breakfast buffet offers variety. -Thematic dinner buffet is not recommended, too expensive for what is offered and food is not great. -Indoor Bar service is Great and recommend, ask for the special Poncha. Indoor pool is 25°C, for some people its on the cold side.