Pestana Carlton Madeira Hotel

R. S.

The amenities are okay, with two outdoor pools, one small indoor pool and a jacuzzi. However, the rooms are definitely NOT of five start standard! 1. They do NOT refill your coffee and tea sachets in your room! I mean, even if those express hotels do that don't they? 2. Our 'double' bed is just two single mattress put together and the mattress is so hard. The pillow on the other hand is far too soft and thin to have any support of your neck. 3. The TV in the room is really small. Half of the channels don't work. Anyway, big disappointment. Unless it's really cheap, don't book It!

Mark Duijvenvoorde

The Hotel is beautifully located. Around the hotel you will find plenty of stores, restaurants bars. In addition, the center of Funchal is only a 15-minute walk away. The views from the hotel, breakfast room and pools are great. The breakfast is very extensive and the quality of the food good. The pools are lovely and assistance there strict but fair. The "reservation" of beds is not tolerated Not everything is positive. The housekeeping was abominably bad. They dutifully vacuumed the room, but that was all. The layer of dust in the closets immediately soiled our clean clothes. Several times we found a cleaning cloth in our room and once housekeeping took one of the bottles we brought with us. The front desk was not helpful. The staff could be more customer friendly. Especially at breakfast, a number of gruff brutes work who prefer to do nothing. Coffee? Get it there! One morning an employee of the hotel barked at a guest while demonstratively loudly smashing his plates on the table. In summary, the staff did not contribute to a vacation feeling. The hotel was once probably modern; however, those times are far in the past. The furnishings are dated, but more importantly the facilities work poorly. In our case, the faucets of both the bathtub and the sink leaked. All in all, it was a fine stay, no thanks to the staff or facilities. We will not return.

John Houlihan

We got a package deal with this hotel included. Great location, excellent buffet breakfast and friendly staff. The pools are great for kids and in a lovely setting. We were really lucky to get a free room upgrade also

Maura Quinn

Fantastic location with the most magnificent ocean view from our room. Staff lovely and friendly. The room was spotless and the air-con worked beautifully! The only niggles were as follows 1. No coffee/tea replenishment daily or water in the rooms, but when I reviewed the room for the hotel and mentioned this, we received both daily. 2. There are towels available for use by the pool, but you can't replace them except by leaving them in your room....which doesn't work if you're by the pool!! There are plenty of sun loungers available on all levels. The breakfast is very hearty and caters for all tastes. The pools are gorgeous and access to the sea is so easy! Food is available 24/7 and reasonably priced. We would be delighted to return soon!

Sheila Bugal

I was actually pleasantly surprised at this hotel. For the price point I was expecting way less, but we got a nice and big room with a pleasant view right to the ocean. The breakfast is also really good - again much better than expected. And the pools etc and nice. Not the BEST of the best, but definitely enough to have a good time. Also, it’s right in the center so restaurants are all around and everything you need is right there like pharmacy etc. Only cons: they don’t have a proper gym. Also their pools could use a proper clean. Their steam room smells weird and doesn’t work. But their sauna is good.