Pestana CR7 Times Square

Aman Kalra

This was my second stay here on my second trip to NYC, and once again it was great! What really makes this a 5-star experience is the front desk team. Every single person is warm, professional, and genuinely helpful. A special mention to Victor (the manager, who is absolutely fantastic), along with Monica, Emily, and the other Victor. I may not remember all the names, but every interaction I had was outstanding. Rooms: As expected in NYC, the rooms are compact, but they’re clean, comfortable, and well-kept. Location: Perfect if you enjoy walking. Times Square is just a 10-minute walk away, and most subway stations and bus stops are within 5–10 minutes. Getting around the city was very convenient. Lobby & Amenities: The lobby is a nice spot to relax, and I really appreciated the 24/7 coffee machine and fresh fruits — a thoughtful touch, especially after a long day out.

Interesting

⭐️⭐️⭐️⭐️⭐️ Amazing stay thanks to the incredible staff! I had such a great experience at this hotel — mainly thanks to Verjan, Lily, and Victor! They were absolutely amazing and went above and beyond to help fix the mess my travel agent made with my booking. They handled everything smoothly and made me feel completely taken care of. I also had a few extra requests during my stay, and they made sure every single one was handled quickly and perfectly. You can really tell they care about guests and love what they do. Big thanks to all three of them — they truly made my trip stress-free and super enjoyable. Highly recommend this place if you’re looking for great service and kind people!

Alissa Meyer

As soon as we walked in I was happy we chose Pestana CR7 Times Square! I could tell instantly that they take pride in their hotel. Everything is well done....the cleanliness, friendly greeting at the front desk, decor, and thoughtfulness in their hospitality. A Nespresso coffee maker in the room was enjoyable! For earlier risers, they offer bagels and fruit. If you sleep in, you'll miss out though. The room was very nice with creative ways to store luggage/clothes along with hooks and drawers under the beds. They also provide you with a safe in the room. It was very clean and stylish. The location was a plus also! I highly recommend staying here!

Goupil Irmo Mac Loud

We had a really excellent week's stay at Pestana CR7 Times Square Hotel, and the staff were really considerate and very cooperative. The rooms are very well maintained, the layout is excellent and the morning service is very pleasant. The general atmosphere of the hotel is both modern and warm. Each member of the crew was really friendly and thoughtful. We'll definitely be coming back to this hotel with pleasure during our next NYC trip.

Andreea Larion

I’m giving it two stars and this is because the staff were really nice, accommodating and welcoming. But the hotel is not great, it lacks natural light so you go to sleep and wake up in the dark. The bathrooms are so small, you almost have to go over the toilet to fit and close the door, this is ridiculous and shocking, who even designed these rooms! Also, there is no storage for clothes, only a rack by the door with a few hangers. This hotel has not been designed with people sleeping in mind and this is the only reason people rent hotels, to use the bathroom and sleep. There is no chair and no table to put bits and bobs either, just a complete disregard for the need of the people. The pillows are also poor quality although I have to say the sheets were clean. Also what is with the duvet exposed between two sheets? I have stayed in much cheaper hotels around the world that were nicer and better. The communal areas are also a little bit depressing and not very warm and welcoming. I suggest the hotel hires a competent person that can rethink/redesign the rooms with comfort in mind.