Pestana Grand

J Eats

Beautiful hotel, with well maintained grounds. Pool was always clean, albeit chilly but that’s down to Mother Nature and the cloud cover. Beautiful looking out over the rocky cliffs to the sea below. Staff were always friendly and helpful. Kids club was great - kids were disappointed when we didn’t want them to go and spend time together. Barbara who was facilitating it was amazing. Breakfast was great and the buffet dinners we had were also fresh and tasty!

Bruce G

[For some reason I can't get the app to display my five-star rating for "Rooms", "Service" and "Location", but all three were first class] All good from start to finish. The layout of the hotel was lovely, with plenty of quiet corners. The bar area was particularly nice. The staff were all friendly and helpful. We rented a car and could use the spacious underground car park for EUR 15 a day. The indoor pool and sauna were a pleasure to use. We were very happy with the advice and assistance we received from Sofia at the helpdesk in the reception area.

Karina Lucky

Nice hotel, though slightly outdated. Spa was cuts, but quite small. Various options for dinner, only downside was that to book a restaurant you had to do it a week in advance. As we were only there for 5 days, we only managed to secure the reservation once during the whole stay, which I find deeply unfair. Especially as I laid quite a big sum for the stay 😅

Celso Octávio Silva Correia

Pestana Grand was where my girlfriend and I stayed to celebrate another year since I asked her to become my girlfriend. When we arrived at the hotel, we were very well received. The receptionists explained everything about the hotel to us. We even had a glass of Madeira wine while we checked in. Our room was spacious and had a welcome treat on the table, consisting of a bottle of sparkling wine and a plate of fruit. There was also a kettle with tea bags and coffee bags next to it. Our room had a balcony and was clean. The bathroom had a shower and a bathtub, as well as toiletries. There were robes and slippers in the wardrobe. We really liked the food at the hotel, but on the 14th it was even better than on the other days. When we arrived at the restaurant on the 14th, we had a welcome cocktail. The restaurant was decorated with Valentine's balloons and hearts, and among other things, the food was wonderful and the service exceptional. A special thank you to Sara Veríssimo Rodrigues unit Manager Sofia Freitas public relations Laura and Cláudia from reception Ricardo and Rúben from the restaurant.

Sandy Dalby-Hopkins

As always a fabulous stay. The staff are amazing, so attentive, helpful and customer focused - they will do anything to make your stay comfortable. So many to say thank you to from the cleaners (Lourdes, Mimsy, Marrianne) and gardeners to the reception staff (especially Carmina, Claudia and Dina) bar staff (Braollio, Hugo), restaurant staff (Rui, Louise, Irany, Emile) chefs, spa, gym and sports team and of course Guest Services Sophia and manager, Sara. Pestana do need to invest in the hotel a bit more now though as the staff are covering for some much needed maintenance on this lovely lady of a hotel - carpets, lumpy pillows, threadbare towels all need a refresh for starters. There were some rooms being decorated. We love it here though - the location and the staff make it the best place in Funchal to stay in our opinion. The rooms are a lovely size too. The food is OK perhaps not quite as fantastic as 10 years ago when we first started visiting but still pretty good and the chefs are great- working so hard within the confines of their corporate parent's guidelines and budget.