Pestana Grand

Bruce G

[For some reason I can't get the app to display my five-star rating for "Rooms", "Service" and "Location", but all three were first class] All good from start to finish. The layout of the hotel was lovely, with plenty of quiet corners. The bar area was particularly nice. The staff were all friendly and helpful. We rented a car and could use the spacious underground car park for EUR 15 a day. The indoor pool and sauna were a pleasure to use. We were very happy with the advice and assistance we received from Sofia at the helpdesk in the reception area.

Karina Lucky

Nice hotel, though slightly outdated. Spa was cuts, but quite small. Various options for dinner, only downside was that to book a restaurant you had to do it a week in advance. As we were only there for 5 days, we only managed to secure the reservation once during the whole stay, which I find deeply unfair. Especially as I laid quite a big sum for the stay 😅

Sandy Dalby-Hopkins

As always a fabulous stay. The staff are amazing, so attentive, helpful and customer focused - they will do anything to make your stay comfortable. So many to say thank you to from the cleaners (Lourdes, Mimsy, Marrianne) and gardeners to the reception staff (especially Carmina, Claudia and Dina) bar staff (Braollio, Hugo), restaurant staff (Rui, Louise, Irany, Emile) chefs, spa, gym and sports team and of course Guest Services Sophia and manager, Sara. Pestana do need to invest in the hotel a bit more now though as the staff are covering for some much needed maintenance on this lovely lady of a hotel - carpets, lumpy pillows, threadbare towels all need a refresh for starters. There were some rooms being decorated. We love it here though - the location and the staff make it the best place in Funchal to stay in our opinion. The rooms are a lovely size too. The food is OK perhaps not quite as fantastic as 10 years ago when we first started visiting but still pretty good and the chefs are great- working so hard within the confines of their corporate parent's guidelines and budget.

Mengyi Zhou

Beautiful hotel with very friendly service. The indoor pool has an entry to the outside which makes it fun. Lots of small fountains in the restaurant area which is fun for small children. The hotel staff are all very accommodative to our little one.

Alice Bowen

This is a lovely hotel, the room is beautiful, tasteful, and comfortable. Unquestionably the most elegant and friendly hotel I've stayed in. Also, the staff are really kind, and helpful, full of useful advice in how to make the most of our stay, and happy to oblige in whatever way they can. We have eaten several meals, and not only is the presentation pleasing, but the food is delicious, a good range of dishes, too. I had a particularly good plate of perch in saffron sauce at dinner last night, and their homemade peanut butter is to die for. Thank for for a delightful week on this edenic island