Pestana Promenade

Erico Ozzy

Stayed at this hotel during my trip for the Funchal marathon . I have to say I had an amazing stay . The room was extremely comfortable, clean and well equipped with amazing views . The hotel was very peaceful and quiet which made it perfect for relaxation. The staff are absolutely fantastic. They went above and beyond and made everything so smooth from check in to check out, always happy to help and advise . Thank you. Also a special thank you to the barmaid in the hotel bar. Such a warm , smiling and welcoming personality really made me feel welcome and visits to the bar a highlight. Thank you . Thank you again to you all . I will look forward to returning to beautiful Madeira and staying at your great hotel .

Travel diva

I am a frequent traveler, and this was my 2nd stay at this hotel...Rooms are large and clean ( with great views!) although they could use a refresher, as could the mattresses....It would also be nice to have direct charging outlets that don't require a converter ! That being said, overall the hotel is very well maintained.. ..Everything is spotless, and the staff is amazing and hardworking The grounds and gardens are lovely, and all the pools are well maintained..The bathrooms still have the climb in tub/ shower combo, which will hopefully be renovated someday...The food selection at breakfast and dinner is varied and fresh, but somewhat repetitive if your stay is longer than a week.. Items are replenished regularly.The hotel is in a great location... It's only a short walk into Funchal, the Forum, and many restaurants...The airport and local bus stops are directly in front of the hotel... As an aside, when I boarded the airport bus, I sadly realized that in my haste, I had forgotten to leave tips for the weekday and weekend room cleaners..😔

Anna Magiera

The rooms are outdated, not very clean. We got a room with oil stains on the wall which was unacceptable. Also the room smelled like a very strong perfume or cleaning solution, which was giving us all headaches. The only nice thing about it was the balcony view. We won't be coming back for sure. You can get something better for the same money

Jeff Kugler

The location is great. The people were wonderful. Unfortunately the room left a lot to be desired. I understand beachfront properties get a lot of wear and tear but to get a room with stains on the walls is repulsive. While a different room was offered to us, we did not feel like repacking and unpacking. Pestana tries to create an upscale environment but this missed the mark. If someone from the company reads this, 4 stars is being very kind. Wwe have stayed in Pestana properties before but this may have been the last time. Why anybody thought this room was satisfactory to book is evidence that they just do not care.

Jim Östman

First time staying at Promenade and overall enjoying our stay! The hotel is good looking and has all you need for a pleasant vacation. Few things in my opinion can still be improved. The service sometimes feels a bit rude or not caring, not always but on a few occasions. Also few details of the room could be improved and those are the beds that feel a bit cheap and hard and a bit better accessories for example in the kitchen. Also the sofabed for our 5th person in our T2 was kinda awful. On the positive side the location of the hotel is amazing. The pool areas are great and the views from the balcony are insane! Also the pool bar really surprised us by the quality of the snacks!