Pullman Hanoi

Paresh Rajgarhiaa

I would not recommend staying at Pullman Hanoi based on my recent experience. The problems started even before check-in. Despite having a confirmed booking, the hotel attempted to change the reservation terms, citing rate changes. One of our rooms had been booked using points, which they initially refused to honor. This created unnecessary stress before we had even arrived. On arrival, the first impression was disappointing. The hotel is undergoing renovation, and both the property and surrounding area felt untidy and unattractive. Common areas showed signs of ongoing construction, with dust, cement smells, and workers' shoe marks visible outside the elevators. The swimming pool area on the second floor lacked any food and beverage service, which was surprising for a hotel of this category. Breakfast offered a reasonable selection, but the service was inconsistent. I requested a masala omelette, and it arrived excessively oily and undercooked. When I politely asked for it to be remade, the chef responded that "this is how it is done," rather than addressing the concern. The most disappointing breakfast experience came on our final morning. Breakfast service was advertised until 10:30 AM. We had collected our food before that time and were still eating at our table. At approximately 10:45 AM, the restaurant manager asked us to vacate the table because they wanted to reset the area, despite there being dozens of empty tables available throughout the restaurant. This felt unnecessary and unwelcoming. The rooms themselves were dark, gloomy, and in need of maintenance. On the first night, the air-conditioning unit in my children's room made excessive noise, making it difficult for them to sleep. Although this was repaired the following day, our own room then developed the same issue. Even the basic bathroom amenities were frustrating to use. The soap and shampoo dispensers fixed to the wall were extremely difficult to operate, requiring repeated presses and considerable effort to dispense even a small amount. It was a small detail, but one that added to the overall feeling that guest comfort and maintenance were not receiving adequate attention. Overall, this stay fell well below expectations for a Pullman property. Between the booking issues, renovation disruption, maintenance concerns, and poor service recovery, the experience was disappointing from start to finish. There are many hotel options in Hanoi, and based on this experience, I would choose to stay elsewhere on my next visit.

wittawat wongsorat

I had a very pleasant stay at this hotel for 4 nights. The hotel was clean and well maintained, meeting the high standards of the Accor brand. The fitness center was well equipped, with new machines and a good variety of equipment for different types of workouts. The restaurant in the evening served delicious food, and I was very satisfied with the quality and taste. The front desk staff were friendly, professional, and always very helpful throughout my stay. Although the Highland Coffee shop in front of the hotel is currently closed for renovation, it did not affect my overall experience. On my early check-out day, before breakfast hours, the staff were very thoughtful and prepared a breakfast box for me, which I truly appreciated. Overall, I had a great experience and would gladly stay here again.

Shaun Slaney

I had a very pleasant stay at the hotel and overall the experience was excellent. I would especially like to commend the staff working in the dining area during breakfast each morning. They consistently went above and beyond what was required of them, and the level of service was truly outstanding. The team was extremely helpful, attentive, and always willing to go the extra mile for guests, which made me feel genuinely welcome and valued. A special thank you to Quinh and Van, who took exceptional care of me every day. Their professionalism, warmth, and dedication really stood out and made my stay even more enjoyable.

Mohanaselvam Sanderan

Our stay at Pullman was nothing short of amazing. The room was elegant and exactly what we needed after a long flight. Complimentary services were unexpectedly offered, which was a pleasant surprise. We had the pleasure of being assisted by Jerry and Martin, who helped us navigate around Hanoi and conveniently booked several trips for us. They also assisted with a few other things we needed during our stay. Both of them were friendly, approachable, and had excellent English proficiency. We developed a great personal connection with them, which made our experience even more enjoyable. I highly recommend reaching out to either Jerry or Martin when staying at Pullman if you need any information or assistance

Callan Ford

My stay at The Pullman Hanoi was nothing short of outstanding. The hotel offers a perfect blend of comfort, modern design, and exceptional service. The rooms are spacious and well-maintained, the amenities are top-notch, and the overall atmosphere is elegant yet welcoming. A special highlight of my visit was the service at the Executive Bar, where Huong truly stood out. Her friendly nature and helpful attitude made every interaction a pleasure. She was attentive, warm, and consistently went the extra mile to ensure I had everything I needed. Her professionalism and genuine kindness added a personal touch that made my stay even more memorable. I highly recommend The Pullman Hanoi for both business and leisure travelers, and I can’t praise Huong enough for her exceptional service. I look forward to returning on my next trip to Hanoi!