SBH Club Paraiso Playa

Rene Paukovic

During our stay at SBH Paraiso Playa, we were truly impressed by the exceptional service provided by Giovanni, one of the restaurant bartenders. From the very beginning, he stood out with his professionalism, friendly attitude, and genuine care for guests. Giovanni was always attentive, remembered our preferences, and made every drink a pleasant experience. His positive energy and warm smile created a welcoming atmosphere that made us feel at home. Whether it was he consistently went above and beyond to ensure we were satisfied and comfortable. It’s rare to find someone who combines efficiency with such a personal touch. Giovanni is a true asset to the hotel, and his excellent service added great value to our holiday. Thank you, Giovanni, for making our stay even more memorable. We hope to see you again on our next visit!

Regina Boros

We travelled as a family and booked four rooms. At first everything seemed fine – great view and location – but unfortunately our experience turned very disappointing when money disappeared from two of our rooms. About €150 went missing from ours, and £30 + €15 from another. We had actually rented a safe, but it never worked. We reported it, got the rental fee refunded, but the hotel didn’t fix it or provide an alternative. After the theft, an incident report was made, but we were told there are no cameras on our floor, and that the staff are “trustworthy”. At first the receptionist even denied that anything similar had ever happened before, but later admitted that it has happened multiple times, and suggested that “maybe another guest climbed in through the balconies”. We were shocked to hear this explanation on the 5th floor. Even more suspicious, the other room that was robbed always had the “do not disturb” sign on the door, yet one day the cleaner still knocked and tried to come in. For a 4-star hotel, we expected much greater security and professionalism. Instead of taking responsibility, the hotel only offered me a police appointment. They also questioned whether we really had the money in the first place, which felt very unfair and dismissive. Who wants to spend their last holiday day at the police station instead of enjoying their trip? In the end, we left with our money gone, no compensation, and no real support from the hotel. It’s a shame, because this place could be great, but the whole experience left us feeling unsafe and very disappointed. If you plan to stay here, be extremely careful with your valuables – don’t trust the safes or the rooms.

Petra B.

We had very nice vacations there with my son. Hotel is right on the beach, beautiful turquoise waters, was amazing. We had all inclusive, food was nice. Lady at the reception, Jana, was lovely and very helpful. All was very nice apart from mosquito problem, we couldn't even open a balcony as otherwise there were all in. One night we hardly slept because of them. Hotel should put net on balconies and do something about it. It is not the newest hotel but it's nice and cozy. My son loved kids club where I could leave him for few hours a day. And mini disco.

J

The rooms could do with an upgrade. Staff are friendly but don’t seem to know a lot about the reps for booking tours. The beach is amazing and the resort itself is lovely. Would be great to have option of tea at al times- machine was turned off in the evening in the dinner area.

Harvi Kaur

After reading the reviews that were mixed, I thought I'd judge for myself and booked in Feb 2025. According to my 9 year old- it's the best holiday ever and wants to go back. the hotel is in a remote area and 10 mins drive each way to the shops. the transfer from the airport was just over an hour. the beach was so close and lovely. (Quite a few steps from the hotel to the beach) which may be a problem if mobility is an issue. I was told it was a lovely walk to the shops, instead of catching a taxi or bus. we did wait for the bus which wasn't on time but to windy to wait, so caught a taxi but didn't know about walking a long the beach at the time. it was hot in Feb at least 24 degrees but slightly cold wind. it is a windy island and got chilly on an evening, so jacket needed. There were 2 large pools, both shallow on 1 side for children. There is a play area and kids club but never used these facilities. The daytime entertainment was often and really good fun for both adults and children. The staff were so nice and very good with children and always made us welcome. my child is very fussy when it comes to food and by far the all-inclusive food was so delicious. very tasty dishes and the puddings were so morish. we never went hungry. there was food on 2 floors, one near the pool then the large restaurant. We were located on the 3rd floor and the room was very spacious with a large balcony. a traditional Spanish design which I don't mind but others stated it was dated. the gym needs updating, some equipment was rusty and not fit for use. i could hear water running on an evening, not sure if this was the water for the plants outside the room but soon got used to it. The beds were comfortable. The sea view would be 3rd floor and above, over the pool side. Overall we had a lovely holiday. we only left the hotel once because we enjoyed the entertainment day and evening. my daughter did not want to leave because she loved it so much.