SBH Maxorata Resort

David j

The room, wow! Stayed at SBH chain hotels 3 times now as we love them, but this hotel room was definitely the best standard and cleanliness we’ve experienced. Very modern, clean and fresh. The sun beds have to be paid for, which is fine, but….. the hotel staff do not stop people coming down. We paid for the beds, for the day and were told very clearly no under 18s, and they have to be paid for. Not one staff member checked through the day and there were loads of people in and out etc. They can’t be blamed as it isn’t signposted or hotel guests made aware that the area is private. But the staff did not keep a check on this, and was pointless to pay for it. The food, standard all inclusive I guess. The quality of the food was not the best. Having stayed at other chains, the quality in this one was far below the standard SBH has set at other hotels The dining room was always busy, to be expected when the hotel is so big and so busy, but never struggled to find a table in there. The all inclusive was fine, the only thing we struggled with was that the snack bar had one staff member at the bar and it was so busy, that they should have opened up the pool bar or put another staff member on, as it was quite chaotic down there a lot of the time All in all, there were good and bad points like all hotels and all inclusive resorts, it was a great distance away from the beach and shopping so always had something to keep occupied.

Anna S.

The only good things, which I can say about this hotel is good localization, nice views especially from infinity pool and modern room. Apart from that terrible food which tasted really bad and looked unappealing. The staff did their so called very basic job but it lacked attention to details and warmth, which should be a standard in 4 stars hotel, but not in this case. We had a room with seaview and needed to change it 3 times, wasting holiday time to get what we paid for. The common places were very dirty and disgusting, after 48 hours I called the reception asking if they could do something with dead cockroaches on corridor (I am praying to do not bring unwanted guest/s home). Our ask to change bedsheets was ignored even though I left a tip and card written in english and spanish). What is surpsing me is that almost all staff do not speak english what shall be an aboslute minimum skill to work in every hotel (not mentioning the one which pretends to have 4 stars). Also during last day someone took our hats which we bought in Morro Jable - they disappeared together with bunch of dirty plates and glasses, which were left on a table for hours and I kept eye on our stuff while playing billard. It was matter of minutes, so strange coincidence. The reception told us it not their job to help us while just simple action like checking who is on a day shift cleaning the common area could be helpful. In my opinion nothing was done and it is a shame. I definitelly do not recommend this hotel especilaly in comparison to Barcello Occidential Jandia Playa. The price does not differ much but you will feel huuuuge difference.

Jaz Lopez

Avoid at all costs!! This was by far the worst travel experience I’ve ever had. The hotel was absolutely disgusting – filthy rooms, inedible food, and not even bottled water available. The staff were rude, unhelpful, and made no effort to resolve any issues. The conditions were completely unsafe and unacceptable. The public toilets around the hotel you simply could not use them absolutely disgusting! There is cups, plates of food left around as soon as you open your room door just laying there for days sometimes, bug and ant infested rooms! Booking through Love Holidays made the situation even worse. They showed no care or responsibility, and after everything, only offered a measly £80 refund. This is an insult considering the health risks, distress, and appalling standards we were subjected to. Do yourself a favour – avoid this hotel and think twice before booking through Love Holidays. They do not care about their customers’ wellbeing or safety.

Amber Corbett

I booked this with my 12 year old son. After reading some of the reviews I was really nervous. However. It's really not that bad. It's a really good 3 star. I mean, high grade 3 star. I've been to 5 star resorts and it's not on par with them but it's a really comfortable, open spacious hotel. Where is misses are things like cracks in the door frame and the carpets need replacing in the halls. But the rooms are open and spacious with air con, our view wasn't great but had beautiful sunshine in the morning. The food was interesting. Not glamours, lots of salad choices, meat changes daily, lots of vegetables. The deserts were mainly the same each day. Now... the drinks.. seriously watered down. You can knock back 4 / 5 cocktails and still be sober. The pools are freezing. Not heated. Takes ages to acclimatise but once your in they're fine. Although I'm a very cold person so I had to get out after 20 minutes even if I swam continually. The views are beautiful of the beach, the service was good. The restaurant/ buffet area was clean tidy and continuously cleaned. Chefs cooked infront of you. Soda on tap, same with wine and beer. 2 hour transfer from airport. Beach is stunning. Very windy though and can be choppy. All in all a lovely well rounded hotel. Don't be afraid.

Marie L-H

Think this place is great, its very big, ideally located just a short walk from main centre so bit quieter and local shops slightly cheaper. Nearly all rooms are sea view and it's just literally over the road from the Golden Beach so couldn't be nearer. Nice to see so many manned life guard stations along the beach too. It has 3 sets of pools, one is an infinity pool but this tends to be the busiest and bit louder than the others. Food good, buffet style with plenty of choice for all pallets. Drinks ok - local cheaper alcohol on all inclusive (pretty standard) but more premium brands if paying. Glasses on the small side so may have to make more trips to the bar. Plenty of soft drinks, tea/coffee available through the day. Happy with the room, good size, tea/coffee making facilities (have to provide your own) and small fridge. Effective air con and comfy beds. Plenty of storage space for clothes. Good size sun trap balcony. Evening entertainment very good with variety of quality acts from guitar duet to acrobats, jugglers, karoke, ECT... Hotel had experienced some staffing issues so had a couple of days when room wasn't cleaned but didn't mind as understand they would need to prioritize. Reception had spares items when needed. Knocked off 1 Star for this because the bar also had long ques at times but again I believe due to some staffing issues. Those who were here, work very hard. Went to the tapas meal which is included but has to be booked separately. Didn't like this as much as lots of things we're not labeled so didn't know what it was but that may be because we were used to the buffet which is good? Saw quite a lot of mixed reviews for this hotel but our party of 4 think it's good for the above reasons.