SBH Maxorata Resort

Rin

Only reason for two stars is because of the friendly staff. The place is seriously lacking in general upkeep and maintenance. 80% of the sun beds are broken in some way or the other. Broken/cracked floor tiles everywhere including inside pools. Some of these tiles have been left as is and have sharp points and edges cause cuts to feet. The glass balustrades many of them have cracks or chips around them making them unsafe to keep. Water pressure in the bathroom is okay and no temperature fluctuations which is ideal with sun burnt skin. Staff were phenomenal and the only reason they get two stars, however management are to blame for lack of up keep. Its not always about the money.... invest in what you owe. Food is okay. Salads are probably stored next to fish cause there was a pungent fish smell coming from all cold dishes (salad, sandwich meats etc) Anyways. Overall an okay stay for price paid however but there are other places that would most likely offer more for the same price if not a little bit more.

J.

The restaurant needs a deep clean. The coffee machines need to be descaled. There are NO kettles or complementary coffee/tea sachets in the rooms in this 4* hotel…the carpet in the hallway is filthy and needs to be changed. The lifts are ridiculously small considering there are mostly families staying. We had to wait up to 15 minutes for a free lift with a baby in a pushchair. At times I wanted to carry the pushchair down the stairs myself. Food is pretty decent. There are a few pools you can stay at which is nice. There are a few really nice spots to take pictures. All the staff is really nice. It’s really clear that this hotel operates based on quantity and not quality. My expectations were different based on how much I paid for this holiday. I wouldn’t stay here again.

Tasha Lincoln

The room size is great, and i liked having a separate living and bedroom. The pools were also great. Sunbeds were available at all times of the day around all 3 pools. The infinity pool was the most lively and busiest, but this is where the entertainment is during the day. The service from the reception desk was awful, and the layout of the hotel wasn't the best, on the first day, we had trouble finding our room following the instructions given. Food was awful, with the same food every night, and most of it was lukewarm. Pizza was the only good thing! Drinks regularly ran out from the drink machine at the pool and in the restaurant, and there wasn't a lot of choice to begin with. The surrounding area is pretty, but there doesn't seem to be a lot going on. I wouldn't go back to this hotel, but i know that's not everyones opinion.

Oskar Walder

Very disappointing experience. Unfortunately, other negative reviews here are mostly true. We were told that the hotel was renovated recently but after seeing the hotel it hard to believe. The hotel is very dirty and falling apart pretty much everywhere. After arrival we noticed some cockroaches in hall and we were fascinated to see that it took almost full week to clean them. To make it even worse there were a lot of people complaining about thefts in the hotel. Regarding personal we have mixed feelings some were nice and helpful others not so. All inclusive is definitely not worth it as all drinks are from cheap water diluted alcoholic liqueurs and food was not so good either. Good coffee is not included in all inclusive, for safe you need to pay extra, even tea was not at room because you need to pay for it extra. Only good think what I can say about the hotel is location. The hotel is close to very nice beach and small city center but that is pretty much all.

Robert Chadwick

Typical 4 star all inclusive. Room was spacious, clean, and cool. The food was always as good as it can be for typical all inclusive buffet style, always plenty of choice. Ignore those who moan about the food those people have champagne taste and lemonade budget! As for security, simply keep your balcony door closedand locked! It's typical of any resort that thieves hover anywhere you go. The air con doesn't work without balcony door being closed anyway! Staff are friendly and helpful. Will definitely be trying other SBH resorts in the future!