Secrets Riviera Cancun Resort & Spa

Maureen S

The hotel is very nice and very clean, the beach is an absolute disaster! There is no beach . What is there is covered in sea-weed they just keep Piling it up and if you want to venture into the rocky ocean you have to climb over the seaweed and it stinks! Nice stroll along the water not gonna happen so if walking is your thing this is not your hotel. The pool is very average , securing a chair each morning set your alarm. They also have this ridiculous policy of 30 minutes if your gone longer they put your belongings in the lost and found. You can’t even get breakfast in less than 30, The Cabana’s well if you want one bring your wallet because that’s the only way to ensure one it’s quite the little side hustle and while we were there one of there concierge’s got caught doing just that. Staff are very friendly and helpful and keep the resort very clean. Food is all right but had better at other Secrets. This one has one restaurant for the Preferred section and it was nice but the menu didn’t change for our entire stay. The remainder of restaurants are on the Breathless side which you have access to but the food is average but the steak house was good. Entertainment was nice they have different things going each night and there was good options, just not someone singing the same thing each day. Overall stay was a bit of a disappointment primarily because there is no beach and nowhere to move around when your lounger get to be too much.

Kristen Klepfer

We had a wonderful 5 night stay at Secrets Riviera Cancún. We loved the food, the pool, access to both resorts and the drinks were amazing. The best past overall was the service. Everyone we encountered was wonderful. Shoutout to the pool staff, we had Umberto and Mar and they were both amazing. Luis in the preferred bar also took great care of us. We will definitely be back!

Amelie Sen

We had a wonderful stay at Secrets celebrating our engagement! The resort has many amazing aspects, and Luis at the Preferred Club Bar (evenings) truly made our trip—his special mixed drinks and warm service kept us coming back. Highlights: - Servers are attentive, though tipping is customary. - Rosewater (dinner) and Spumante were our favorite restaurants. - The Hyatt Inclusive Collection app is essential for info, but some Breathless activities aren’t listed. Sign-ups for wine tastings and paint & sip go fast—reserve early with entertainment staff. - The Magic Show and Inferno Fire Show were fantastic. - Room service breakfast can only be scheduled early via the app, not the in-room tablet. It was delivered right-on time when scheduled. Areas for Improvement: - Lack of dinner reservations (except for Hibachi) makes dining unpredictable. - As with most resorts, there aren’t enough chairs, so wake up before 9:30 AM to snag one. - Our luggage took over 4 hours to be delivered when switching rooms, despite repeated calls. A small but frustrating detail: our new room was missing a tote bag. - Cabana reservations need clearer signage—several guests were mistakenly removed. You must check in by noon. - The 30-minute chair reservation rule is unenforced, leading to long, unattended chair hogging. - Some concierge staff lacked attention to detail—our 5:30 AM breakfast arrived at 1 AM instead, waking us up. - Our first room’s shower didn’t drain, an issue that should have been caught by housekeeping. Showers also have a slight sea/fishy scent, possibly from desalinated water. Despite minor issues, we had a fantastic stay, and Luis and Irma made a big difference in our experience. With a few adjustments, Secrets could be even better!

Vicki Schaaf

The staff at this resort are all so friendly. The wait staff at the restaurants and pool side were great! Alfonso & Lino at Rose Water restaurant were wonderful. Poolside, Cruz and Mar were always quick to grab drinks, water and food for us! They deserve all the tips you give them. You will have so much fun with Luis & Steven when they come around doing activities at the pool! I enjoyed bingo, poker, making bracelets and watching water aerobics and VB! Luis, our maid service was so good at working around our comings and goings He and everyone from check in staff to grounds keepers were all kind and helpful. I’m so sad I didn’t write down my bar tender from Secrets Premier Bar. He made a great drink, recommended going to Puerto Morelos and checking out the beach and shops (much less crowded) and super nice guy with great advice.

Janine M

We had a fantastic stay at Secrets. Our room was amazing, spacious and modern with a nice tub on the balcony. We were in building 3 which was a great spot as we were super close to the preferred club lounge and accessing Breathless too. The food and drinks are good - lots of choices. The interior of the restaurants is very nice and have great aesthetic and vibe. Service was fantastic at this hotel. Particularly the drinks and food service at the Secrets pool.