Selman Marrakech

D R

What is one of the most beautiful hotels in marrakech ( I also have been staying to the other 5-star marrakech hotels) fails on its service and follow-up. We stayed at the hotel and booked a hamman experience for each of us (45 min per person.) during our stay. A surprise for my partners birthday. Since we have experience at royal mansour, mamounia and local hamman I can compare well but even without this comparison, this one was anything but ok. To start with there was only 1 therapist for the 2 of us. She did not explain what she was going to do, the door of the hamman remained open during the session ( felt cold) and lasted 45min... for us together. This means I was sometimes literally waiting and sitting when she scrubbed my partner.. In the end it felt more a "quick body wash" because she asked in the end if she needed to wash our hair too... I immediately made a comment about this and she said that someone was sick.This was not communicated in advance. From the moment I expressed my displeasure in a polite way, the therapist became friendly but it was far from sincere and felt very fake. Afterwards I luckily only had to pay for 1 ( but honestly? the payment of +/- 70 euro p.p. was way too much for this unpleasant experience.) The fact that I had to pay only one was after I complained at the reception about this hamman experience. So it came not from them, I had to ask, which is something not ok, knowing this was 45 min per person. In the evening we booked the Assyl restaurant with the horseshow but it was cancelled due to too much wind. No problem, I can understand, but this was not communicated, we had to find it out when we arrive in the lobby and we wanted to have a drink in the bar. The lady said; we could not find you, so that's why we did not inform you. (Excuse me? maybe leave a note in the room saying you have been there and want to speak to us or ask the spa if we have an appointment, which was the case?) However, the bar was transformed into the french restaurant... the Assyl restaurant, was moved to the breakfast room, so not even inside of the Assyl restaurant due to the buffet they offer during Iftar. When we complained, this time to a lady walking around in the restaurant area, they offered us a glass of champagne the moment we ordered a cocktail sitting between eating guests... but honestly? We were not looking to get this free glass of champagne, we wanted to have a nice relaxing experience in this hotel and if something is wrong, you take the time to speak with your clients and even inform the general manager about this situation so he/she can come to speak with the guests. That's something I call: follow up. That follow up, could also have saved this negativ review. Also, when I would have found the mailadres from the general manager, I would have sent this straight to him/her. All this gave a very bad feeling about our stay. We were not looking to get something "for free", we came for a relaxing stay that's all. We understand that sometimes not everything can go as planned, but communication is everything. And above all: we constantly had the feeling that there is no one overlooking/ in charge of all this. No attention to details. for example: I mentioned it was a trip for my partner his birthday ( which they could also have seen on his ID too..) but nobody mentioned something about this, not even a small card to say happy birthday on the room. once again; I'm not the kind of person looking to get a free cake or something, but a small note would be the least you can expect in this kind of hotel where service should be the highest priority. I hope this review will wake them up because in the end the place has everything to be top. (Rooms, surroundings, deco, nice spa facilities,...) We stayed from the 17th to the 18th of march 2025.

Mohammed Altamimi T

I had an great stay at this hotel! The food was absolutely amazing, with a fantastic breakfast that was both delicious and beautifully presented. The views from the hotel are breathtaking, especially overlooking the stunning gardens and the majestic Arabian horses. The combination of luxury, great service, and serene surroundings made this visit unforgettable. Highly recommend!

Julia Blank

My husband and I celebrated our wedding anniversary at this unique hotel in January, and it truly lives up to its reputation as one of the best in the world. Everything was spectacular, except for the food. While the breakfast buffet was good, it didn’t quite meet the high expectations set by such an esteemed hotel, especially when it came to the bread, which was a letdown. Room service had its challenges too; after some mix-ups, our order arrived with a bread basket that was rock-hard and cold—definitely a missed opportunity to toast it. Paying $30 for a Caesar salad felt a bit steep for what we received. We were excited to try the famous Moroccan restaurant, which was visually stunning and featured an interesting performance. However, the food left us disappointed, as we’ve enjoyed much better meals elsewhere in Morocco. To top it off, the hotel staff forgot to acknowledge our anniversary, which was supposed to include a special cake. Overall, while the hotel has so much going for it, the dining experience fell short of our expectations.

Mariam Al Marzooqi

- Pros: - Luxurious and beautiful hotel with stunning architecture and elegant decor. - Impeccable attention to detail and immaculate grounds. - Spacious, well-designed rooms with all expected 5-star amenities. - Exceptional dining experience with delicious food and variety. - Attentive and courteous staff. - Big thanks to Asmae who is the deputy manager for always asking how the stay is and ensuring all issues are resolved. - Cons: - Not allowed to use the indoor pool as guests, which was disappointing and frustrating - However after reaching to Asmae this was reaolved.

Corinne Delaire

We had dinner at the bar recently where they used to serve excellent Californian rolls. They have been replaced now by a menu created by a French Chef, resulting in a sharp increase of prices. Not worth it, very standard food, no special flavors, very disappointing