Sofitel Agadir Royal Bay Resort

Chynna Owen

We had a fantastic stay at Sofitel Royal Bay in September. The staff were so friendly and welcoming. Our room was nice and spacious, comfy bed and housekeeping were great. We were very impressed with the quality and the variety of the food and it was a highlight of our stay. We had the buffet for two dinners, both times were delicious with so much choice. As well as the buffet, one night there was a BBQ counter where you could pick from a range of meat, fish and seafood skewers, on another night there was a shwamara counter. Breakfast was also buffet style with a pancake station, with different styles of freshly made pancake/ crepes and donuts.The pool is stunning and has lots of beds around it that are no additional cost. There is a private beach area within the hotel grounds (across a pathway from the beach) with more beds and sun canopies. It's about an hour walk to the marina area along the seafront, but taxis are everywhere and cheap. We had an evening flight back and the hotel allowed us to have a complimentary late checkout (2pm) to allow us a morning spent in the pool and beach with time to shower in our room before check out. The beach is lovely and the waves are brilliant for surfing. The hotel arranged a last minute private transfer to the airport (250 dirams) which was great. Would definitely recommend!

Hashim Sirhindi

It is an amazing place to have a break and enjoy with the family! The staff of the hotel is the real asset to the place. Everyone, was extremely polite and attentive. The quality of breakfast and dinner is commendable and the willingness of the staff to make your breakfast and dinner a memorable experience was wonderful! A couple of suggestions to make the experience even better 1) I understand that the customers were able to enjoy the Moroccan tea. It would be great if the customers can enjoy the Moroccan coffee experience as well! For example Nous Nous 2) The safe lockers in the room should not be placed above the refrigerator as the heat from the refrigerator was causing the contents of the safe locker to heat up

Douâa Jazouli

I’ve just spent a week at the Sofitel Royal Bay in Agadir, and unfortunately, I’ve been quite disappointed by the overall service. Based on my global and local experience, I would rate this hotel more as a 4-star rather than a 5-star establishment. First, the hotel is undergoing continuous construction and drilling throughout the day. There was no prior notification or communication from the staff about this, which made for an extremely disruptive stay—especially with a baby in tow. The constant noise, combined with no warning from the hotel, completely ruined the chance for a relaxing experience. When mentioned to the reception, there was no real concern or attempt to resolve the issue, which felt pretty inconsiderate. Additionally, the service at the breakfast buffet was consistently underwhelming. Tables were often left without napkins or water cups, and the staff seemed indifferent to whether guests needed anything, like coffee or tea. Despite staying for an entire week, the lack of attention to detail and overall hospitality was a constant letdown each morning. For a hotel of this caliber, these issues should not have been overlooked, and it’s a shame because the potential for a great stay is there. Unfortunately, these service lapses left me questioning whether this truly deserves a 5-star rating and the price-point.

Redaah Maker

Reading the reviews,I'm amazed by the reviews of how past customers rate this hotel . The Hotel itself in our opinion is not a 5 star, needs plenty updates , especially the rooms. Building works around the resort during the day, drilling vibration is not what we signed up for. Staff attentiveness is 50/50. We were so disappointed when were told that drinks hot or cold is not included with Dinner even with the half board option. Please make it clear to your paying customers. Drinks non or alcohol are over priced,.... however Breakfast is good with drinks , so full up and Dinner is okay. Pool area is actually lovely. Still at the hotel , but will try to enjoy the remaining days.

Mohamed Chaib

Disappointed and Deeply Concerned – Precious Jewelry Missing and No Support from Management I had a deeply upsetting experience during my recent stay at Sofitel. A very precious piece of gold jewelry went missing from the safe in my room, and despite immediately reporting it to hotel staff, I received no meaningful follow-up or resolution from management. What’s most disturbing is not just the loss itself, but the complete lack of accountability and urgency from the hotel’s leadership. I trusted that a luxury brand like Sofitel would take such a serious incident with the gravity it deserves — especially when it involves a guest’s valuables and a potential security issue. Unfortunately, that was not the case. I was promised a follow-up, but days passed with no updates, no apology, and no assistance in investigating or resolving the matter. I felt ignored and dismissed — as if my loss and peace of mind were not important. This experience has shattered my trust in Sofitel’s standards of guest care and security. I expected professionalism and integrity, but was met with silence and indifference. For a hotel that promotes itself as a luxury destination, this is completely unacceptable. I would strongly caution other travelers — especially those traveling with valuables — to reconsider staying here or to take extreme care with anything valuable, as you may not receive any support should something go wrong.