Sunwing Bangtao Beach

Babak R

We stayed at this hotel for a week and overall had a pleasant experience. The hotel boasts multiple swimming pools with clean water, perfect for either sunbathing or taking a refreshing dip. There’s a bar by the main pool offering a variety of drinks with friendly staff, though the quality of the cocktails was quite average, and it’s worth noting that there is no beer on tap. The rooms were decent and worth the price, though it’s important not to expect five-star luxury. The hotel has two restaurants: the breakfast buffet was good, but the food at the main restaurant was just average. However, the other restaurant offered a higher quality of food. A convenient feature is the supermarket and three restaurants located right across from the hotel. We particularly enjoyed the Sugar Cane restaurant – the food quality and overall experience were excellent. The hotel staff were very polite and friendly, and there’s a lovely massage area right by the beach. Speaking of the beach, guests have access to it, and it was truly beautiful. The kids’ club, while equipped with good facilities, had somewhat limited programmes. Overall, we felt that the service was worth the money we paid, though the hotel could reach its full potential with a bit more investment in its facilities and a few improvements in management.

Mandy Melamed

I stayed at this wonderful resort with my family and parents. All the staff were incredibly helpful and friendly. Marcus was extremely accommodating to my parents regarding their tech requests. The beach, pools, activities and food were all amazing! We would love to come back one day.

Kasey Kaye

Perfect location, the most beautiful beach only steps away from the resort. Friendly staff. Complimentary upgrade of room to Royal Lounge terrace, this room was ideal. We had the most wonderful few days. Will definitely return

Artemiy Vereshchinskiy

In July, I visited the reception to inquire about a tour of the rooms and property. My parents had asked me to assess the rooms and general upkeep. I understand that, out of respect for other guests, direct access may be restricted. However, I was also declined any type of room or facility tour. The staff’s response was surprisingly curt, emphasizing that, as a non-guest, I was not welcome to view any part of the hotel beyond the reception. In contrast, other hotels were more accommodating, even offering building plans and recent photos when a full tour wasn’t possible, ensuring I had enough information to make an informed decision for my parents’ stay. Ultimately, I chose a different hotel, confident that they’ll receive excellent service and quality, as I was able to fully explore the options. Being denied any opportunity to see the premises, even with staff guidance, felt overly restrictive and unwelcoming.

Clare Ong

Came to Phuket with my fiancé for the Phuket Spartan Race this weekend and was so disappointed with the room, food and service at Sunwing Bangtao Beach. Although it was rated a 4-star hotel, the amenities were barely 3-star. Let’s start with the service. We arranged for the hotel to pick us up from the airport, but had to reschedule our pick-up time as our flight was delayed, however the staff here barely spoke any English when we called to reschedule. For an international hotel, we would’ve expected most staff who tend to the front desk/ hotline to be bilingual. Driver was also kinda grumpy and drove very fast. At check-in, we asked if we could arrange for a late check-out as my fiancé wanted to shower after the Spartan race - we were not asking for much 30mins to an hour and we were willing to pay for the extra time - the staff looked at his computer screen for a while before saying, “no”, and told us to use the beach bathroom…. The beach bathroom is small and dirty, and I can’t imagine how uncomfortable that would have been had we not been able to use a friend’s room for the shower. We were also told strictly that we would only have two bottles of water/ day. That would be fine if there was water filter or water cooler installed near the hotel rooms, but no, there were none. We needed to buy water from the nearby convenience store in the end which was also very crowded. Next, the rooms. When we were making our way to the room (we stayed at Block 7), we were surprised that there were no lifts/ elevators at all. Thankfully, we were on the third floor. Upon entering our room, we noticed there were some mosquitoes in the room, and that the bathroom door could not lock. Actually, even the front door had to be slammed in order to be shut. Furniture, light switches and laundry bag also felt kinda dirty/ sticky when I touched them. During our short stay, electricity was cut twice in a short span of 45mins in the mornings we stayed on, but staff also did not bother to explain to us what had happened and we were just shocked. Moving onto toiletries. As we were only travelling for 3days, 2nights, we did not pack our conditioner, shower gel etc., but for a 4-star hotel, there was no conditioner at all, and also no bar soap. Once again we had to go to the convenience store to pick them up. Lastly, food. We paid 400 baht each for breakfast but were so disappointed by the food. Drinks were way too sweet, and noodle live station was serving undercooked, clumpy noodles. It was definitely not worth 400 baht, as the breakfast barely had any proteins (no chicken, no meat) just things like bacon and sausage. After our first day in the hotel, we just decided to walk to nearby beach clubs for better food. Potential vacationers may also want to note that TV channels were limited and Netflix/ YouTube barely connected. Most channels were Russian, which appeals to their main clientele I guess… Gym also had super dated equipment (if you are hoping to get a workout in). Please book a different resort if you are in the Bangtao Beach area, I think there are plenty at similar price points or lower. This was perhaps a four star hotel 10 or 15 years ago, but not today for sure. The only thing good was the hotel’s proximity to the convenience store and the beach clubs (such as Catch and Lazy Coconut) with way better food. We will not be returning in the future.