Temptation Cancun Resort

Adam Stinziani

The food is great, the tequila is better, but Sam is the best! Staff were so kind and welcoming, and while being new, Sam spread so much happiness and positivity! Make sure to visit Lily in the morning, she will always make sure you have a spot by the pool! Luis took great care of me during my stay, many thanks to him again! Whether you like dressing up for theme parties every night or just like dancing with a bunch of crazy party people, this place is for fun and joy! My only quibble, elevators should have at least one resting at ground level!

Joe Cattaneo

We were scammed by their “Sales Manager” Luis Felipe who promised us that with purchasing a “Premier Membership” for $10k+ we would be given 2 “free” vacations, 1 of which we could use to travel to any hotel or resort around the world, we questioned him multiple times on this and he assured us that it was true and real. He also promised us being able to book an 8 day, 7 night hotel or resort stay with their vacation partner “Beyond” at any hotel or resort around the world (120 days worth of these 1 week stays for the package he sold us) for $10k+. We ended up putting a $3k+ deposit down to start the membership. 1 month later we tried to book the 1 week free vacation he “gifted” us for signing up and we uncovered what is an absolute scam of a membership. It is a simple time share scheme (scam) and nothing like what he told and promised us it would be. We made it absolutely clear we wanted nothing to do with anything like a time share scheme. We were outright lied to and after weeks of trying to communicate this with him and other Premier staff in different departments they have taken zero accountability for their actions and continue to be silent on my request for a refund and to cancel my membership. Premier… do the right thing and give us our money back for selling us a lie. Future potential Premier Members… you have been warned, these are absolute scam artists and you won’t know it until it’s too late. The moment you hear anything about a Premier Membership offer… run! Extremely unfortunate because we genuinely enjoyed our first vacation there, after this though, we will never set foot in Temptations or their Desire resorts ever again. Bad business karma is on its way… Attaching screenshots of communications for proof of the above.

Tania Kaigler

Beautiful grounds! I must say I've of the main reasons we became members was for the butler service. They make life easier and keep you in the loop and able to enjoy so many things that we would have missed without them. OSCAR AND YUSAFF were an amazing team. So very polite and attentive and friendly. We never felt like we bothered them. we felt so welcomed and appreciated. Patty in sales is phenomenal! She was so forthcoming and truthful and really encouraged us to make the best decision for us! We appreciated the transparency and guidance!

Sarah B.

They scam their clients with fake room damages and then take money out of your credit card without informing them. They took $400 out of my card and did not inform me. When I called them they said we damaged the speakers and caused $650 of damages in the room. They make stuff up and then you have no way of defending yourself. We did NOT damage anything during our stay. Appalling customer service. They are scammers and you should avoid staying there. It’s such a shame. We left our room tidy and caused absolutely no damage. The speakers didn’t work during our stay so we just didn’t use them. The receptionist then told us that we broke them so they count towards damages. We explained they were already broken. Then the guy on the phone asks why we didn’t report it! To be honest reporting a broken speaker is not a top priority item during a holiday. They are 100% running a scam. I am shocked that the hotel operates like this. Please avoid - we are not the only ones who have had this experience. We should have listened to the reviews we saw online before booking. Will never return and will make sure to let anyone who mentions this place know that they take your money fraudulently. A disgrace. It was our 10 year anniversary and we looked forward to celebrating at this hotel. They have just ruined our experience. It’s very upsetting.

Kam Boles

We stayed in the plush jacuzzi suites, wonderful! The rooms are quiet at night, but close enough to all the activity & restaurants during the day. Our butler, Luis, was outstanding! He made himself available 24/7 - even on his day off. He was visible around the resort all day & talked to us each & every time he saw us. He met all of our requests (& we are low maintenance) with ease & a smile. He is truly an amazing young man! The only negative to this trip was there was a takeover during the last 4 days we were there which prevented us from using all the benefits we receive as a member. (Sky bar specifically). We enjoy eating lunch up there & utilizing the hot tub & pool in that area every visit. We were not allowed to go up there at all, but reports from those involved said there were fewer than 12 people utilizing that area, but they were allowed to use all the services available to us members as a benefit. Kind of a double standard. Maybe the resort should look at the option of having the area only closed off at night to allow others to enjoy the area during the day. I know they block off areas other times for "special events" - this should be for this too.