The New Yorker

Cuban88

I stayed here for two nights and wanted to start by highlighting Mohamed at the front desk. He made our check-in process super fast and efficient. He was very kind and welcoming , we definitely need more people like him in hospitality.The room overall was acceptable. I do think it could use a deep cleaning and maybe some upgrades, especially in the bathroom area. I understand that you may want to maintain the hotel’s original concept and style, but a little refresh would make a big difference.That being said, the hotel is very accessible to everything and perfectly located. For my short trip to the city, it worked out great. Overall, I would recommend it.

Jenny Hixon

Don’t stay here. They up charge you a “facility fee” of $50/day for literally nothing. This hotel is old and shows it. The rooms are very small as in there was no floorspace large enough to lay my small suitcase open except the bed. The bathrooms have peeling paint and visible dirt in the corners. Bring flip flops. We travel a lot and I’m pretty flexible, but this was an order of magnitude outside of what was expected for an older hotel. The location is great and convenient, but for the cost you can find better options. Also kind of weird interaction with the guys grabbing taxis. He told the taxi we wanted a “flat rate” to the airport which was more than we paid with tip typically. I asked that the meter be turned on and it was, in fact, cheaper than the “flat rate”. There isn’t a flat rate to LGA. We come to NYC every year and booked this place for a kind of last minute trip. Never again. Seems built for inexperienced tourists who they prey on to scam.

Michael Veras

Overall stay was good. Hotel does need to invest in brining it up to date. Hallway carpets are old and a fresh coat of paint would help. But it is an Icon of NYC and some of the spaces in the hotel are historic. In terms of service, we had an exceptional experience with Naida Aldama who took care of us from A to Z. Thank you Naida, you're awesome!!!! Also the staff at the Mailroom was great, we had a lot of packages come thru for the Westminster Dog Show and Ms Henry took care of us, what a personality and positivity. Two great professionals and NYC hotel should be proud to have them on their staff. One more thing, Tic Toc dinner was great, staff and food were fantastic, nothing like a late nite (1AM) to get a nice meal with great service. Thank you NYC Hotel and NYC overall, had fun!

Lydia Vargo

De'Marcus...the number one reason I will be returning to The New Yorker. As a woman traveling alone for business...and with a 4 night stay in NYC, De'Marcus made sure that I felt safe and comfortable from the start. After a bit of confusion with respect to my booking, De'Marcus was quick to remedy all and make sure that my stay was smooth and comfortable. He is fantastic at customer service and I can't say enough about my stay overall. The location is great, easy access to good food and amenities (CVS ) and an overall 5 star ranking. I do wish that glass cups were allowed upstairs but I can live with that...

Holly Batchelder

The New Yorker is a rancid and fraudulent hotel that I urgently advise travelers to avoid at all costs. The accommodations are filthy, run-down, and the plywood room doors are too lightweight to feel secure. The dilapidated rooms have peeling pant, soiled light switches, and stained tubs. Aside from the inhospitable conditions, the New Yorker Hotel is conducting a fraud scheme to extort innocent travelers. They charged me a $500 “smoking fee” when I do not own any smoking or vaping paraphernalia. They claim to have “evidence” of smoke in my room during my stay. I Googled and learned this a common tactic gaining traction among unethical, trashy hotels. They fake “evidence” of smoking in the room in order to charge an exorbitant “cleaning fee” and make extra money. This hotel is corrupt and they refused to address my credit card dispute against the fraudulent charge, claiming they have confirmatory evidence of smoke during my stay. I DO NOT SMOKE OR VAPE. They screened my emails and calls when I tried to contact them for a conversation. Either The New Yorker Hotel is purposefully running a fraud scheme, or their smoke “sensors” are completely faulty. Either option is entirely unacceptable and they should be investigated for their casual, predatory practices.