Overview
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to relax and catch some rays during the day, while shows and entertainment ensure there’s plenty to keep guests happy in the evenings. A children’s club, games arcade and pirates-themed park provide thrills for little ones, while an array of restaurants prepares mouth-watering delicacies from around the world. Stylish and modern accommodation ensures ultimate comfort during your stay and Spa Sensoria is the place to revitalise your body and mind. Guests can also enjoy complimentary access to all restaurants, bars and services at the neighbouring hotel, Grand Oasis Palm.
How far is the nearest beach?
The hotel is located next to a sandy beach with wonderful views of the Caribbean Sea.
Distance from the airport
Cancun International Airport is approximately 23km away from The Sens Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Parking")
Parking
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids Club")
Kids Club
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Water Park")
Waterpark
Sens Standard
- King-size bed or 2 double beds
- Bathroom amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
Sens Superior
- King-size bed or 2 double beds
- Bathroom amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
Sian Ka’an Standard (Adults-Only)
- Sian Ka’an benefits
- King-size bed
- Bathroom amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Coffee maker
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
- Turndown service
Sian Ka’an Junior Suite (Adults-Only)
- Sian Ka’an benefits
- King-size bed
- Jacuzzi or plunge pool inside or on terrace
- Bathroom amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Coffee maker
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
- Turndown service
Sian Ka’an Master Suite (Adults-Only)
- Sian Ka’an benefits
- King-size bed
- Jacuzzi or plunge pool inside or on terrace
- Bathroom amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Coffee maker
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
- Turndown service
Facilities
- Swimming pools
- Restaurants
- Bars
- Water park
- Beach clubs
- Adults-only zones (including restaurants, bars and beach clubs)
- Gym
- Spa (adults-only)
- Kids club
- Yucatan Jurassic River
- Pirata’s Bay Pool & Beach Park (including a zip-line, camping zone, open-air movie theatre, pirate ship tour and lots of games)
- Beach soccer
- Dance lessons
- Zumba
- Aqua aerobics
- Yoga
- Pilates
- Kayaking
- Board games
- Arcade
- Evening entertainment (including live music, comedy shows, acrobatic shows, magic shows and belly dances)
- Adults-only entertainment
- Parking
- 24-hour reception
- Currency exchange
- Laundry service (local charge)
- Babysitting services (local charge)
- Meeting rooms and facilities
- Wedding and honeymoon services
*Please note that charges may apply to some activities and for the use of some facilities.
All-inclusive
The Sens Cancun is an all-inclusive hotel. The programme consists of meals and beverages service 24 hours a day, with breakfast, lunch, dinner and snacks served at a wide variety of restaurants and bars. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Careyes Gourmet Cuisine
- Mexican and French fusion
- Serves dinner
- Reservations required
- Adults-only
The White Box Gastrobar
- Mediterranean cuisine
- Serves breakfast, lunch and dinner
- Reservations required for dinner
- Adults-only
Sakura Glass Bar
- Nikkei cuisine (Japanese-Peruvian fusion)
- Serves dinner
- Reservations required
- Adults-only
Sensoria Gastrobar
- Serves dinner
- Reservations required
- Adults-only
Bites
- Located in Market Place Food Hall
- American cuisine
- Serves lunch
Le Buffet
- Located in Market Place Food Hall
- Serves breakfast, lunch and dinner, buffet style
Café del Mar
- Grill and seafood
- Serves dinner
- Reservations required
Alma by Careyes
- Gourmet Mexican cuisine
- Serves dinner
- Reservations required
Maki Taco
- Japanese and Mexican fusion cuisine
- Serves lunch and dinner
- Reservations required for dinner
Don Lunas
- Located in Las Palmas Food Hall
- vItalian cuisine
- Serves lunch
Akeru
- Located in Las Palmas Food Hall
- Sushi
- Serves lunch and dinner
El Buffet
- Located in Las Palmas Food Hall
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
El Buffet
- Located in Las Hacienda Food Hall
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
Los Agaves
- Located in Las Hacienda Food Hall
- Traditional Mexican cuisine
- Serves dinner
- Reservations required
Sweet Palm
- Located in Las Hacienda Food Hall
- Children’s buffet
- Serves breakfast, lunch and dinner
Cocoa
- Grill and seafood
- Serves lunch and dinner
Isla Mujeres
- Sushi by the pool and beach
- Serves lunch
Le Petit Chef
- Culinary demonstration on your table
- Serves dinner
- Reservations required
- (Local charge)
Sian Ka’an Beach Club
- Serves wraps and snacks
- Exclusively for Sian Ka’an guests
Café del Mar Beach Club
- Serves food
- Exclusively for Sian Ka’an guests
24-hour room service is available (local charge, included for Sian Ka’an guests). Romantic beachfront dinners are also available (upon request, local charge).
Up to 63% off
Up to 63% off
Up to 63% off. All savings are already applied to the prices shown when travelling between 12th December 2024 - 23rd December 2025 **Blackout Dates Apply
4.1
Google reviews (3636)
Francine Day-Lopes
The hotel is located on a small but nice beach. I would say overall a nice place to stay if you want a smaller resort. Food and drinks have been good. This is not 5 star Hotel. More like 4 star. Lots of families and kids, mostly locals and Spanish speaking, however I enjoy mixing in with this culture. The restaurant service has been very good. Everyone friendly. They need more sun loungers.
Gloria Garcia
Vacation taken in September 2024 with a large group of 10+ people and children.
We stayed in the Sens hotel which gives you access to the Grand Oasis section and restaurants. The rooms were average, nothing spectacular but not terrible either. Room staff were extremely nice and accommodating. BEWARE, our room on the 7th floor dispensed almost boiling hot water, very dangerous if you are not aware, especially with children and elders.
The front staff were a hit or miss, some were very upbeat and friendly but most were snotty/arrogant. Its almost as if their position at the front desk gives them a sense of superiority not seen in other staff members (wait, room, etc.)
All wait staff were very friendly and accommodating except for Reyna at the Hacienda Buffet. She was extremely rude every time we went, never smiled and made you feel like you were a bother. She also spoke to a colleague about our group and how we were taking too long, we literally heard her since we were two feet away. Very unprofessional. The fruit drinks were very watered down. Loved the amount of restaurants available, loved the selection!! The food itself is not super great but its decent and you never get bored because they change every night. Many restaurants require a reservation for dinner, so be sure to do that at the start of the vacation. The reservation restaurants are VERY posh and gourmet! would recommend.
Major CON: not very kid friendly
The kids pool is terrible. The floor needs to be refinished as it is chipping and will literally scrape the kids feet if they are not wearing water shoes. Also, the kids pool has steps that are not visible so you tend to bump into the steps as you are walking inside, I fell several times until I memorized where they were. They also don't have kid friendly entertainment, most of it is geared towards adults (very nice) but not for kids. The Blue Crab kid center is nice but children must stay without adults, so if your child is not comfortable with that it wont be used.
The beach is very nice in this area as there are no waves, and you can snorkel peacefully.
Riley
I went here for an all inclusive vacation in December 2024.
The positives:
- The service staff were super friendly and courteous.
- There was a large amount of restaurants and bars to choose from.
- The beach was nice and there was always enough beach chairs.
- The location of the resort next to the pirate ship and Xcaret ferry terminal was convenient.
- The beds were comfortable.
- The food at Maki Taco was incredible.
The negatives:
- The people in the lobby who try and entice you to come to the Oasis Leisure Club presentation are super annoying. I’m pretty sure it’s actually a timeshare, even though they say it’s not. One in particular, Martin, was almost stalking us to get us to come. Please consider getting rid of these people.
- The food is inconsistent, especially at the buffets. Sometimes it was good, sometimes it was inedible. I actually got sick from the hamburger at the beach bar. Even the a la carte restaurants were sometimes bad. The flank steak at Cocoa was disgusting.
- The cable TV in the room kept cutting in and out.
- The bathroom in our room was in serious need of renovation. The shower head was rusty, the tub could be replaced, and the faucet was leaking. Plus the shower water smelled weird. Also, why was there a window into the bathroom from the beds? Weird choice.
- The people on the beach attempting to sell their wares were relentless. Please consider hiring security to get rid of these people.
Overall, our stay was okay but I likely wouldn’t consider coming back for another stay.
Luanne
This is a mediocre hotel. The rooms are small and mediocre. The elevators are tiny and take a long time. The buffets range from bad to pretty good. The reserve only restaurants are quite good. We had a few issues when we were there:
1. We accidentally spilled red wine on the bedding and they charged us approximately $39 USD. It didn’t penetrate the mattress. We thought $39 was steep considering it could be removed with some soaking and bleach as the sheets are white and we immediately reported it to them.
2. They couldn’t provide us a shuttle to pick us up from the airport, so it cost us $86 USD to get our own. Considering the shuttle cost was supposed to be included in our vacation package, I’d hoped they’d waive the $39 cleaning fee for the sheets, but NOOOOOOOOOO.
3. When we checked out, they charged us a $25 or $30 environmental fee of some sort.
Additionally:
The head waiter at Miramar only addresses males when greeting a couple. Very sexist. It happened every day that we were there. He ignored me and only addressed my husband. 😳
They don’t have decaf espresso at the cafe, so they use instant decaf coffee. 😝
The beds are hard and they only provide a top sheet and thin blanket (in the closet) for bedding. You only get 3 pillows. The decorator pillows have permanent covers on them that are tattered and worn. I didn’t even want them touching our bed they were that gross.
On the last two days, the cleaning staff stopped refilling items like clean hand towels, Kleenex, and face cloths.
Minus Pueblo (head waiter) at Miramar, the staff were mostly friendly, especially at the reserve only restaurants.
I’ll never go back, but I have to say, I loved the hammocks that hang in the ocean by the beach and the Michael Jackson impersonator was absolutely fantastic! That show was the best part of the whole week! 🥰 They also have flute and sax players playing by the pool in the early evenings which is absolutely lovely!
I rate this hotel 5/10.
Lado Sozi
You must know main thing: SENS has 2 buildings. If you are standing on the beach, the building on the left is more new/renovated. Some rooms even have a balcony and day beds, rooms are decent size, shower has a door, etc.
Building to the right (smaller one) is outdated to say the least. Literally small to none in terms of the privacy, you are brushing your teeth in the corner of the room you sleep, literally.
So this is not 5 star, not even 4, this is a 3 star at best.
We went multiple families for December gateway and some stayed in Oasis Palm and some in Sens, so I've seen it all.
Service is amazing, people working here are amazing.
Alacarte restaurants are amazing service wise, but this is not worth the money.
As an example Cocoa is a good restaurant but you need to know how to prepare and cook medium rare ribeye steak, camon now. And maybe clean the grill once in a while.
For the same price you can find better hotels in Cancun.
Happy Holidays!!!
More...
