The Westin Turtle Bay Resort & Spa

Ionela Chiriceanu

⸻ We recently spent our holiday at a beautiful hotel in Mauritius and overall had a lovely time, but I would like to share a few observations that might help both the hotel and future guests—especially families with young children. Kids Club The kids club has great potential, but it definitely needs improvement in terms of toys and activities. That said, the staff is absolutely fantastic—warm, friendly, and truly dedicated. A special mention goes to Virginia, who went above and beyond to care for and engage with the children. Her kindness and professionalism made a real difference in our stay. Restaurant Service There were a few standout staff members in the restaurant area as well. Slim, a tall gentleman who often worked morning shifts, provided excellent customer service and always went the extra mile to make sure we were happy and comfortable. People like him made our experience feel truly special. On the flip side, some of the staff could benefit from additional training to reach the same level of service. Food & Beverage While the food was generally good, I believe there’s room for improvement in terms of variety. One thing that really stood out was the lack of fresh juices near the pool. Being in such a tropical paradise with an abundance of fresh fruits and vegetables, it was surprising not to see this option readily available. Excursion Experience Unfortunately, our last day ended on a sour note. We booked a dolphin and scuba diving trip through the boathouse—a service recommended by the hotel. We were told the weather was safe and suitable for kids, and that we would get the chance to swim with dolphins. Sadly, none of these promises lived up to expectations. The boat provided was a speedboat, which I feel was completely inappropriate for a family with young children (our youngest is four). There were over ten boats chasing a small group of dolphins, and it felt chaotic and unsafe. The driver on the return trip was speeding, despite our concerns, and although he blamed it on the wind, it was clear he was simply in a rush. My kids were terrified, and we had to cut the trip short. We did receive a partial refund (75%), but the experience left a bad taste. I strongly advise families with small children to double-check all details when booking trips through the hotel and consider requesting a larger, more family-friendly boat with experienced staff. Final Thoughts The island and hotel have so much potential, and we met some incredible staff who made our holiday special. With a few improvements—especially in kids’ facilities, food options, and excursion safety—it could easily be a 5-star experience for families.

Amy McElroy

Wow, we had a wonderful 7 nights All Inclusive at the Westin Turtle Bay. We were waited on attentively throughout. One of the main reasons for choosing this hotel was the activities. And there was lots to do; from snorkelling, sailing, paddle boarding, canoeing, aqua fit and a well equipped gym and wellness centre! That being said it’s a wonderful place to sit and do nothing, which we did a lot of too! We only left the resort once to go deep sea fishing. A lot of sea excursions can be booked from the boat house. There’s a vast array of delicious food and drinks, we ate a lot at the Beach Grill. But all the restaurants serve lovely food and various theme nights. In the early evening at Mistique bar there was some great music to watch the sunsets. Our room led right out on to the pool, which was serviced at least twice a day with new towels, mini bar and anything else you needed! It was a truly magical week. The staff play such a huge part in it, unfortunately I can’t remember all of them but be sure to meet; Nemeh: very friendly water fitness instructor who got us involved in a lot of activities Aartee: serving us at Mistique and making sure our wine of choice was chilled to perfection Aayisha, Renoo and team: at the Beach Grill making sure we were wined and dined every day at the idyllic location. Would highly recommend and thank you to all the team for a wonderful stay.

Adi Kurdyla

This hotel is well and truly wonderful. I don’t think I’ve ever had a welcome like it in any hotel. Rooms are lovely, so spacious!! Lots to do, games, watersports, music, choice of beach or either pool. Buffet is included with half board but so was Mystique and kankgen which were both so so good, easy to reserve a table and the staff in both were incredible too, food was delicious. Long trousers are needed for evening meals for the men (shorts fine for breakfast) but this wasn’t an issue! Yoan - what a welcome!! Nicest welcome from any hotel I’ve had. Was an easy, relaxing experience and huge thanks to Vijesh who showed us around the hotel complex and all the points we needed to know, and dragged our bags up 3 flights of stairs!! The pools are wonderful, food good and restaurant staff amazing (we had toushita and soonita mostly and both were fantastic as were all the rest), boathouse staff helpful, knowledgeable and friendly. The music in the evenings on the beach and in the retreat bar was always so nice and we loved just sitting and listening. Staff really couldn’t do any more to help, so lovely and polite! Yaasiin and Rajveer were super helpful with our bags on leaving - thank you!! Wonderful massage in the spa with Rita who was welcoming, friendly and excellent at what she does! Location good, can get anywhere on the island in an hour pretty much so we did multiple tours from the hotel (north tour, nature tour and south west) A really wonderful stay, I really can’t recommend this place enough. Enjoyed every moment!

Mridul Arora

The food, the ambience, the staff, the service everything was just amazing. Great options to have different cuisines. Very good Indian food option as well at kangan. All in all a very good experience. Highly recommend people to go if they are planning to relax The only concern is that there are no beaches nearby where one can do beach fun. Rocky beaches nearby.

Nigel Hearson

My whole family stayed here with three grandsons from three to ten. We had a wonderful time and the hotel could not have been more accommodating. Lovely people from reception to restaurants through to poolside service and the excellent beach attendants. My wife broke a rib. The medical team arranged the hospital visit and on our return a lovely bunch of flowers arrived with best wishes. If you need more from a holiday stay at home. Brilliant and many thanks.