Tusan Beach Resort

Jennifer Mitchell

Rooms ok, however bathrooms smell absolutely vile!! ! Reception staff and restaurant staff rude! FOOD Awful and flys everywhere!!! We lived on pizza & chips! Animation staff are outstanding 5* for them and totally made our holiday!! The view from balcony is outstanding! Good beach location! Could be amazing if changes made

Sarah Edmondson

**Review for Tusan Resort:** I recently stayed at Tusan Resort, and I must say, my experience was nothing short of a nightmare. I wasn't expecting a 5-star resort, but this place doesn’t even deserve a 2-star rating. From the moment I arrived, it was clear that the conditions were unacceptable. The resort was filthy. The food was awful—so bad, in fact, that both my mother and mother-in-law, along with myself, ended up suffering from food poisoning. It's alarming to see how often food poisoning is mentioned in the recent reviews. We were served meat that was raw in the middle, and it seemed like we were eating reheated leftovers day after day. The salads were dirty, the fruit was rotten, and the desserts were inedible. Additionally, getting a plate, cutlery, or glasses was a challenge, as they often ran out. The pool was small and filthy, and there were no chairs available during our entire ten-day stay. Our room was old, with a lingering stench of sewage that made it unbearable. I am beyond angry that we spent nearly £5,000 for such a disaster of a holiday. I truly believe that any positive reviews for this place are likely from staff members trying to boost its image. No one in their right mind would leave a good review for Tusan Resort. It desperately needs to be closed down, and I hope Jet2 is held accountable for selling this place to unsuspecting customers. Avoid this place at all costs!

Becki G

Be warned! Hard bed! Not much sleep all week. But lovely area. Enjoy swimming pool. Foods is ok especially with me being fussy. Had pancake for my breakfast. Pizza is one of delicious!

Jakub Pudelský

I’m not used to writing reviews - I don’t like to complain a lot about the accommodation nor service. I’ve felt like that in my life (I’ve traveled the world). First of all I’ve booked the room though travel agency (description on the site was the room with garden view) - we’ve received the room with dumpsters/parking lot/smelly balcony view. Second of all I’d decided to upgrade our room to sea view (10€ extra per night) the bathroom smelled like rotten eggs - overall wasn’t worth it at all! Third of all I’d never in my life would have imagined that 5* hotel would treat their customers in certain way - for example you need to reserve your sun beds with towel otherwise forget about having any place to lay down by the pool, ordering drinks is like bingo never knowing how your drink is going to taste (every bartender has it’s own recipe - some of them use regular glasses others use plastic ones)/during breakfast-lunch-dinner you need to reserve your table outside otherwise you gonna sweat inside without any ac. (to be fair food was excellent)/lifts, hallways and common areas could use more cleaning. I want to add another point - there’s supposed to be 24/7 reception. I’d called and asked about the mini bar in our room (asking whether or not it’s included in all inclusive) they weren’t even able to answer the basic question with answers YES/NO. Overall I would NOT RECOMMEND.

Dan Marv

Room (Family Room) : spacey, required some renewal, good Wifi connectivity (free of charge), fournitures sometimes heavily used, musty odor/smell, daily cleaning, good job from the roommate's staff, light mold in the dush room/black, bathroom fittings not more in a good state, tea/hot water facilities available, no free minibar Restaurant/Food : good choice, no icecream at lunch or dinner, lukewarm food, plates not heated, waiters/waitresses pay a lot attention and do a good and stress job, no "simit". Unfortunately, I got a stomach flu maybe due to inadequate temperature of food. Bar/Daily buffets : no fresh fruits, no iced tea, bar always opened, free icecream only in the late afternoon in one of the pool bar. Disco Bar : not open, NO FREE CONSUMPTION (okay if you take in account "international in all rules" but for the 5* Star Hotel in Turkey !!) Guests Relation : available, middle helpful, not rude but not very super friendly Animation : not much offer due to October business, daily night animation (only a few times of quality, most was "home made") Reception : pay attention, little language misinterpretation, if issues : reasonable delays of solving them/sometimes you have to ask twice Ice for drinks weren't not cooled Some waiters put a bit too much alcool in prepared cocktails Some little concerns about food safety (for the first time in Turkey, it was my nineth visit and second in Izmir District) My own case was reported to the Guest Relation Manager (she took note).