Universal's Aventura Hotel

Danielle Darrow

Beds are super firm and uncomfortable but that is also subjective. Urban Pantry was extremely expensive for the food received. Room was very small and no fan in the bathroom nor a normal door that would shut correctly. Could hear EVERYTHING when in our room— I’m talking someone’s phone alarm down the hall, running/foot steps, the ding of the elevator, every time someone shut or opened their door, etc. Pool is a nice size. Rooftop Bar was pretty. The one thing that was great was the location. Right next to Sapphire Falls so a quick walk to a water taxi. We did the garden path a few days and it was a short and easy walk to the parks. The buses to Epic Universe were timely and it was only a 15 min ride. So location was solid and all staff we encountered were great. Really just wish the beds were more comfortable and the room insulation was stronger with sound because everything else is more than tolerable.

David Jimenez

My partner and i decided to stay here thinking it was a nicer/fancier resort. I have stayed at Surfs Side and Cabana Bay. I was holding Aventura to a way more higher standard. Customer Service 10/10 Room was a little small and nothing too fancy. Closet door would not close and would creek open in the middle of the night. A mini fridge was a plus but no microwave. Early in the morning we would hear kids running towards the elevators. 5/10 Hotel food 2/10 I cannot believe we paid $30 for 2 sushi rolls that were EXTREMELY DISSAPOINTING. We had pizza and could not believe the price we paid for the most SADDEST PIZZA. At 11pm our lobby was a ghost town. Nothing to wake you back up and wanna stick around to see what is worth staying up a little later. The Rooftop Bar is amazing. The drinks were good and very satisfying. I believe if Universal was to make Aventura an only 21+ resort we might give it another chance. For now... Surfs Side and Cabana Bay are superior. I would not stay here again.

Elaine DePasquale

The layout of the queen deluxe room was great. Each bed had a nightstand on each side of the bed, which is very unusual, but I’m loving it. There’s no carpet in the rooms, which is a huge plus! The hotel is smaller than the others and therefore was easier to get around, and no waiting forever for an elevator. Food at Urban Pantry was excellent! The rooftop bar was so much fun, and the staff/servers were great. This is our new favorite Universal hotel. We do several “staycations” a year at Universal and this resort was quiet and clean.

Zac Moore

We have NOTHING but rave reviews about this hotel. From the front desk staff to the servers, every single staff member delivered exceptional customer service. 17/10 in our books. They were able to accommodate my gluten sensitivity and make off-property recommendations. Everything was so clean. And the shuttles were on-time or early every time. We loved being able to stay in a hotel that’s more accommodating towards adults. As a long-time hospitality industry professional, it was a master class in service and professionalism. We’ll be booking this hotel for all our future stays.

R Vazquez

Christina, was our first contact at the check in counter, and she made a great first impression! She was exceptional overall. The cleaners and restaurant personnel were great as well. The Hi Tech hotel amenities are awesome! Including the Relay Robot is so genuine and cute! Keep up the great work UAC staff.