Vista Sol Punta Cana Beach Resort & Spa

Lem Ras

Stayed at Vista Sol over Christmas and New Year’s. Don’t believe the bad reviews. Those people need help. The resort runs like a well oiled machine. The workers do a fantastic job. Front desk was quick and easy. We upgraded our room from 10 to building 8 for an extra $10. The property is gorgeous and well maintained by the garden staff. Truly a breathtaking experience exploring the property. Animation is super creative and entertaining. House keeping is doing an amazing job. Kitchen staff, cooks and dining room service work hard and the meals are great with a variety of food. Bartenders make drinks and bars are accessible around the property. Restaurants are easy to book on tablets in the main hall. Beach is fantastic and always seating and loungers available. There’s a food truck and a small pizza kiosk on the other end. We prefer the other end as it is less busy. There is a beautiful pier to walk out onto as well. You’re right in the heart of the Bavaro Beach area. Stores and restaurants near by. Please explore! Really an amazing 4 1/2 star hotel. Don’t even think about it, book it and enjoy!

Crystal Tymchuk

There isn't anything wrong with the resort but nothing stands out. We have staying in resorts in other parts of dominican, Mexico and Cuba and this was the least memorable. The worst part of traveling is other travelers to be honest, and this location was the worst which isn't the hotels fault but likely a reason the staff is disinterested in engaging with the guest. Positives: Our experience with check in was good. Our room was fine and we had a peek of the ocean from the balcony (building 6) Pools are nice. Beach is exceptional. Lots of fruit and veggies on the buffet. Staff in the oriental restaurant are top notch and what you would anticipate from a resort. Nice layout for the resort and grounds are well taken care of. Negatives Staff is disinterested (again the travelers here were so rude to other guests so I can't imagine how they are to staff so I'm sure the staff is just over it) Food is wildly repetive. Massive buffet but after eating the same thing for 7 days...it gets old. First few days are fine. Restaurants are not good or organized besides the Oriental one for resort restaurants. Shows aren't great (at least not while we were there. The circus one had talent. They had beach parties and karaoke as shows which is entertaining but not like a show from most resorts. Important note to travelers. Be better. Wait in line. Wait your turn. If you meet someone along a path, move aside instead of taking up the whole path. Don't reserve beach or pool chairs and leave. It's rude. If everyone just used a chair while they were there, others would be use them as well. Also your beach bag doesn't need a chair. Just be better and remember that you represent your country while abroad.

Dilli Arson

Before choosing this hotel, think twice and read all the negative reviews first! When checking in, I had purchased a room with a sea view, but there was no view! If you want a sea-view room, you have to pay twice—once when booking the hotel and again at reception! The rooms are old. If you want a luxury room, you have to pay an extra $700 for 7 days at reception on top of your package. But the most shocking part—there’s no wardrobe 😳, just a few hangers! There’s nowhere to hang wet clothes on the balcony, and because of the constant wind, the clothes fly away! The food is repetitive and monotonous. The staff is rude! On the beach, vendors constantly pressure you to buy something. Do not buy excursions on the beach! Only book through your tour guide! The internet doesn’t work in the room (unless you pay extra). I paid for a safe, but it didn’t work either! I am disappointed and angry!!!

Tatiana Novikova

This hotel claims to be 4 stars and all inclusive, but it is not! I give it 3 stars, no more. When we arrived, we naturally wanted to drink champagne and relax, because we had been flying for almost 5 hours. It turned out that champagne in this hotel is paid for and you have to buy a whole bottle (very strange!) All drinks, including local rum, are also paid for. The only free ones are watered down cocktails of dubious origin! The service staff practically does not speak English, which makes communication and mutual understanding difficult!! Also, the excursions are not of good quality, you can't ride cars and motorcycles either, because they break down right away. If you ordered big cars, like we did, then you may be given something completely different from what you paid for. The owner of this resort thinks that people who come here are fools 🤣, he is wrong, he himself is a big idiot if he sells alcohol that was paid for a long time ago! We will never come here again and will not recommend it to our friends!!!

victoria Van Dusen

*** IF YOU READ ANY REVIEWS LET IT BE THIS ONE**** there are many fake reviews on this hotel and please don't get stuck here. I booked this resort for a week, and I could not be more disappointed. When I arrived to my room there was a dirty white lace thong hanging from my shower and glass all over the floor. ( please see photos attached) the sheets are stained and the rooms dirty. The food is absolutely disgusting. The only meal I could eat on the resort was breakfast until day three when I went to get some scrambled eggs and found myself eating plastic and egg shells in my eggs 🤮. I ended up eating off the resort and the food around the resort was delicious. The restaurants on the resort are absolutely horrendous. I went to the American restraint for one night ordered the steak. The meat that came out was not steak and all muscle. I couldn't not cut it, my boyfriend ordered the steak also and was served pork ( pork was not even on the menu) or at least we think it was pork. The gourmet restaurant is to be avoided the food was awful the table beside us ate plastic in their cheese cake. The resort is advertised as multilingual it is absolutely not, no one spoke English not even guest services. The staff was rude we always would smile and tip almost every single time we got a drink or spoke with someone and not one staff member smiled back. They were doing construction (cutting tile )at 10pm to 2am for the first 4 nights my poor boyfriend hadn't slept for 4 nights. When I finally asked the guest services about possibly changing rooms she showed us 2 rooms with no Ac. The staff would constantly be of their phones ignoring you. I am not one to complain in fact never write reviews on google but if it could spare someone from visiting this resort I will do it. just another side note we met SEVERAL people who had things stolen out of their room one person lost a whole bag another money and when they approached the front desk they said the cameras were not working. PLEASE PLEASE enjoy your vacation somewhere else.