Vista Sol Punta Cana Beach Resort & Spa

E G

I stayed here for a week with friends. Overall, I was very unhappy about the service and room conditions. When we arrived, our swim up room was dirty. The white bedding was stained brown and the floors and bathtub were dirty. From there, we went to use the phone in our room to call the front desk to let them know the state of our room and it turned out our phone did not work. When we went to the front desk to get some help, they said they will have it clean by tomorrow at 2pm... We asked if they expected us to sleep in the dirty bed for the night, to which they seemed frustrated and finally sent someone to clean it within the hour. Throughout the week, we found ourselves wondering why room service wasn't coming every day and had to constantly ask the front desk to send room service because we needed the necessities like towels and water. While our friend was taking a shower in their room, a fist sized rock came falling out of the ceiling and hit the toilet. Luckily it did not hit anyone but it was very shocking. Towards the middle of the week, things definitely got better. There were certain staff members who were amazing (lobby bar staff) but a lot of the time the staff wasn't as kind and didn't seem to want to help. The resort itself was very well kept and clean. And, the beach was absolutely beautiful. When it came to the food at the resort, it was better certain days and times. If you got to the buffet right when it opened for breakfast, lunch, etc, it was better but still not great. Overall, it was not a bad resort, it was just a rough start.

David

You get what you pay for. Enjoyed our stay. I read the reviews and had second thoughts but everyone gets to have their own experience. Our room in building 7 was nice. Looked like the one in the pictures. Close to a couple of the pools. The food from the buffet wasn't the best (breakfast or dinner). The themed restaurants were not the best but the wait staff made it fun and entertaining atleast at the sushi/hibachi. The reservation system for the restaurants is terrible though. The pools are nice. The main pool has the swim up bar but they allow smoking in it which I didn't enjoy. The bar staff at the various bars were all friendly. Especially they guys at the beach bar. The beach is by far the best part of the resort. The lack of wifi except for in designated areas was an adjustment but actually became a nice way to detox from the phone and all that. They do offer phone service to be purchased in their on site shop $10 for 3 days of service.

Luzdivina Sánchez

Great location. Right in the heart of bavaro and perfect for those who want to explore outside the resort. The staff was AMAZING. We really loved the service and we had such a lovely holiday. If you love wild life dont miss this place. Lots of exotic birds with their babies around the space keeping life colorful and interesting.

Nikolina Popovic

These people who write bad reviews don't know what they want! They talk nonsense and none of it makes sense! It's just my eighth day of vacation and I'm having a fantastic time, the food is totally okay and it's constantly changing. Wi-fi works everywhere on the beach in restaurants and in the rooms (we didn't pay anything extra). Don't have second thoughts when it comes to this hotel. I am the first very picky person and this place is fantastic for me! Don't be aggressive with the staff, they are very nice, but they are "slow" because that's their work culture, they don't rush anywhere (go to Tanzania and you'll see what's slow 😂 ). I really had a great time, ate well and was never hungry ✌🏽

Sharif Behruz

The resort is very nice, clean and well-maintained right on the beachfront. Location is too close to the nearby beachfront shops and not very safe if you younger ones, especially at nights trying sell you you drugs etc... eventhough there is security to keep an eye. Service, food and drinks were overall good, however your options are limited for drink type. It is a natural beauty, beaches are really nice, no rocks etc....highly recommend.