YOTEL New York

Tenaj Moody

I had an absolutely outstanding experience at Yotel Hotel. I’ve stayed at plenty of luxury hotels, but the customer service here over the past two days was truly unmatched. Special shoutout to Marilyn at the front desk for making sure we had a great room, and to Moses, Amid, and Renee for being incredibly helpful with our bags. Charmaine and Roshante also made us feel right at home. The location is perfect—great for the event we attended and super convenient for getting around, with lots of cafes, restaurants, and shops nearby. The drinks on the fourth floor were fantastic—big thanks to Dexter, the bartender, for some amazing cocktails and mocktails. Honestly, there’s no other place I’d rather stay when I’m in New York City than Yotel!

Marcia Magennis

Stayed here Sept 2024 - sorry for late review-I forgot. Location is excellent. As a solo female traveller I never was worried about walking back to hotel at 2am in the morning even. Close to everything. Clean and comfortable. Reasonable size rooms for New York. Great view from room. Housekeepers were lovely and good at their job. Reception and security staff wonderful. Had an issue with with a leaky pipe, maintenance came late at night it couldn’t be fixed then so I was moved to an equally nice room. Loved it that much I have booked again for Xmas this year

Sara Lim

First of all, cleaning staff and in person staff there to greet and help people did a great job. I give Service only 3 stars bc of the phone service. I called ahead and asked about a mini fridge to be put in my room and parking and none were available for me when I got there. Would have been 1 star if not for the lovely in person staff. Where to start on the room. Um, many things were just broken, the caps on the shower door thingy, the curtain bead strings to adjust them weren't fastened on the wall, the outlet piece to the side table just fell out. Burn marks on the carpet and one of the wood cabinet things. Did it affect functionality? Mildly, but for the price I paid, not really what I would have expected. The ice machine on my floor and the floor above me that had one were not working, I had to go up 4 floors to find ice. I did this a lot bc I never got the mini fridge I had asked for and since I was unable to call at exactly the right time one might be available, I lost hope at getting one at all. No continental breakfast either, and when I went downstairs to ask for utensils bc I forgot to grab some for my takeout, I had to pay $2.75 for each set out of the vending machine. They weren't even nice ones, they were cheap ones you can get at any takeout place for free. Really disappointed in what was supposed to be a really nice hotel.

Isabelle L

The location is incredible, right in the centre, with everything within easy walking distance! Room is functional and the bed is super comfortable! The true highlight of our stay was our housekeeper, Hadiza. We were travelling as a family and had connecting rooms. Every morning, as we left our bedrooms, we would meet Hadiza in the corridor, always with a huge smile and such a positive energy. She consistently asked if everything was fine with the rooms and if she had forgotten something, truly asking for feedback. She was wonderful with the kids, always chatting with them on our way out and even organising their teddy bears on their beds. It was such a thoughtful touch! The day before our departure, we returned to find a lovely handwritten note from Hadiza in our room, thanking us for our stay and saying she hoped to see us again. Unfortunately, we didn’t have the chance to thank her in person as she was off the next day, but Hadiza, if you ever read this, thank you! You made our stay more special!

Michelle Taylor

Rooms are what you expect - small but functional and great storage under the bed. Loved the adjustable beds, comfortable too. Location is great, excluding coming and going from the parking garage/loading luggage - give yourself some extra time. Marilyn C, thank you for your kindness and customer service! Overall, perfect for “touristy” location if not spending time in the room. Note, the resort fee is quite pricey and hidden extra fees for early check in/late check out if booked through 3rd party.