YOTEL New York

Micaela Slotin

Ive stayed here two separate weekends this month. I think if you keep your expectations realistic, and you just need somewhere to sleep and shower, this place is perfectly fine. I would recommend it for solo or couple travelers who are okay with lower cost for limited space and bare bones amenities. Basically a hostel with private rooms. Pros: Small but clean and comfy rooms, great location. Affordable when booked in advance. You don't have to wait 6 years for an elevator. Cons: Most public amenities are broken. I went to four floors with broken ice machines before giving up and asking the very kind bartender at the restaurant on 4 for ice. Self check-in tablets do not work. The luggage storage bot does not work. The front desk employees are nice but their laptops also do not ever seem to work 😂. I swear half my check in experience was just me and the employee staring at each other while they waited for their laptop to load. Things to note: don't expect any in-room amenities (microwave, fridge, coffee maker, etc). The toilet and shower are separated from the room by a rolling glass door that doesn't even go all the way to the wall because of the baseboards, so expect to hear -everything- if you're traveling with someone else.

Elisha Leake

We booked this hotel after a previous stay 5 years ago and have had another wonderful stay. We couldn’t be happier with the experience. The room was clean, comfortable, and well-equipped. The location was also ideal, a 10 minute walk from Times Square and subway stations. The staff were all welcoming and helpful. A special mention must go to Marilyn, who truly went above and beyond to make our stay even more brilliant. Her kindness, professionalism, and attention to detail did not go unnoticed and made us feel genuinely valued as guests. We would absolutely recommend this hotel and wouldn’t hesitate to return. Thank you for such a memorable stay!

Ryan Robins

Location is great , 10 minute walk from time square and subway stations. Staff were very helpful when needed. Self check in was efficient and the rooms are very modern. Was comforting knowing we had a well kept room with a great view to come back to after a long day of exploring. Only thing wrong was the radiator for drying your towels didn’t work but that was a minor issue as they did give us fresh towels everyday ! House keeping came everyday we went out which was also great. Overall great experience staying here and glad we chose too.

Christopher Charles

The good: I feel that the lobby staff/restaurant staff/cleaning staff are really trying their best. I felt well taken care of. I feel bad leaving this review because it does not reflect the staff at all. I also felt that the overpriced breakfast buffet was at least convenient. Now the bad: The building is overall quite cramp and very run down compared to similarly priced hotels. Would not recommend unless they go through a major renovation. I wish I could leave 100 more 1 star reviews to dilute the surprisingly high rating. Rooms are small and run down. In true need of a full renovation. Many of the amenities are non functioning. The rooms remind me of a dilapidated hospital room. I heard there was a honeymoon suite. Anyone looking to this place for their honeymoon.. please avoid. Again, kudos to the staff. You are great.

Richard Lowe

Worst hotel experience in NYC – shocking decline I booked YOTEL Times Square based on past experience and its reputation as a modern, efficient hotel. What we walked into instead was genuinely disturbing. The room was filthy. Visible blood stains, worn and aging fixtures, and an overall sense of neglect that no reputable hotel should tolerate. The so-called “modern” design now just feels like a dated excuse for zero bathroom privacy and poor functionality. Basic amenities simply do not exist. There are no working ice machines anywhere in the hotel, yet there is also no signage indicating this. Same goes for the vending machines — all out of service, no notice, no alternatives. You only find out after wandering the building in frustration. Customer service was nearly nonexistent. During our stay, a fight broke out in the lobby when another (European) guest demanded a refund due to the appalling condition of the rooms. The situation escalated to the point where it nearly became violent — and staff were completely unable to manage it. To make matters worse, there appeared to be only one maintenance person responsible for a 20-story hotel packed with guests. That alone tells you everything about how this place is being run. I work with celebrities and travel constantly; I know New York hotels well. This is not a “luxury vs. budget” issue — this is a standards, safety, and cleanliness issue. YOTEL Times Square is a shell of what it once was and should not be charging NYC prices for what feels like a poorly maintained hostel with branding. This hotel needs serious intervention from management. Until then, I strongly recommend staying elsewhere.