YOTEL New York

Michelle Taylor

Rooms are what you expect - small but functional and great storage under the bed. Loved the adjustable beds, comfortable too. Location is great, excluding coming and going from the parking garage/loading luggage - give yourself some extra time. Marilyn C, thank you for your kindness and customer service! Overall, perfect for “touristy” location if not spending time in the room. Note, the resort fee is quite pricey and hidden extra fees for early check in/late check out if booked through 3rd party.

Thomas Langley

So the location is great, price at booking was reasonable (for NY) and the bed was comfy, but there are just too many issues with this hotel to be able to rate it highly and reccomend it to anyone. I've stayed in two other Yotels (in London, UK) and the experience there was infinitely better. - Maintenance & Cleanliness - There were lots of little maintenance issues in the room we stayed in. The towel rail was non-functioning, the room and furnishings covered in scuffs and marks - generally a bit tatty. There was also significant black mould in the shower, which hadn't been cleaned off. - Resort Fee & Amenities - The mandatory $43.03 (inc tax) facility fee (per night, per room) delivered upon none of it's promises. The WiFi was slow, painfully so. On the website it stated free Tea & Coffee would be available - this was not the case. On many floors (including the one we were on) the water & ice station was not functioning. It's just a blatant money grab - a way of hiding $43/night on a room fee - shoddy business practice. - Service - Staff were relatively friendly, but certainly didn't do more than the minimum. I emailed about the Tea & Coffee and got no response for over a week, and when I did get a response, it was informing me my ticket had been closed, without a reply, promting for feedback. When asked in person, we were told it would be available on the first floor in the mornings, but it wasn't at any point in our stay.

Ashley Donelli

Hotel is in a great location but rooms are small and very warm, there is a limiter on the aircon which meant the room was very stuffy although they did fix this after the second time we complained. The beds are super comfy but not a lot of space in the room when you fold the bed into sleeping position, we had a room on the 21st floor so at night the views are stunning with the city lights which I loved. The hotel has an automated check in which makes the hotel feel cheap. The toilet and shower are within the room (no real door separating just sliding glass) - tv is good with a lot of channels and there is a full length mirror in the room which is nice! I wouldn't rate this a 4 star hotel I would say 3 is more accurate

Katrina Shaffer

I have been to the Yotel in Boston and this was night and day different. Location is good, especially if you are visiting the convention center, but other than that I would not stay. They advertise beds that move into being a couch ... That did not work. They advertise in room ordering of drinks ... That did not work. The handle to the bathroom door was broken, the shower was mildewy, the curtain to separate the bathroom was missing. Unless you close the shades to the only window, the neighbors would have a view of delightful view of you on the toilet. Half the light switches did nothing. Only one side of the bed has a plug for charge. In general for a hotel that bills itself as hip and modern, it was tired and full of inadequate tech. I will not be returning.

Liam Dacey

The kiosks where you check in do not work and if you check in early you are charged for it. The staff at the front desk were not able to smile or engage in any conversation that welcomed me to the property. The hotel lobbies and elevators were overcrowded and cramped. The rooms were worn down and beat up, filled with rips in the furniture, stains, and cracks. The sink wouldn't stop running even after we turned it off. There was black mold in the shower. The size of the room was so small you can't even fit a bed in it - the bed folds up on the wall. Unfortunately, because the room was nonrefundable, I was not able to get any compensation from Booking.com or YOTEL, even after explaining to them that my boyfriend was immunocompromised and could not stay in a room with black mold in it. The only good thing about this hotel is their location. 10-15 years ago, they used to have a fun drag brunch, but I'm not sure if that is happening any longer. The initial lobby you enter does have a trendy feel to it at first sight as well. Also, your apology is meaningless without any compensation for jeopardizing the health and safety of your guests.