YOTEL New York

Tia

I stayed here for 3 nights in the beginning of June, I was a little nervous due to the reviews but I had a great experience. Check-in and check-out was quick and easy, they can hold your luggage for $3/bag if needed whilst you continue to explore the city. My room was nice and clean, comfortable bed and I could see the top of the empire state building and New Yorker sign from my window! I only booked a standard but they must have upgraded me. The location is central so fabulous, my room was quiet despite being so close to times square and I slept well. There are a few scuff marks on furnishings so it doesn't give a luxury vibe but that didn't bother me at all. The water machine on my floor was broken so I had to go to a different floor to get water but again I didn't mind that too much. I would stay here again!

Jessica Smith

Great location. Bathrooms have sinks that aren’t level and don’t drain properly, there is algae or something growing in the shower, the handle pops off the water faucet in the shower, next to Zero water pressure and no where to put something like a toothbrush. Beds were comfortable and room was basically clean as long as you don’t look behind or under anything.

Ran Ben-David

This hotel boasts an excellent central location, which is undoubtedly its most significant advantage. However, the overall experience is mixed. The rooms are extremely small, to the point where the bed has to be motor-operated and slides in and out to allow for movement. Another significant issue in the rooms is the bathroom and toilet: while they are separated by a glass partition, privacy is severely compromised because you can hear everything through it – which can be awkward and uncomfortable when you're not alone in the room. Breakfast is quite basic, and the view from the room isn't particularly impressive. The gym also contributes to the overall sense of basic amenities; during my stay, it was without air conditioning for several days, making workouts impossible. Despite my requests to the hotel staff, the issue was not resolved. In summary, the central location is the winning factor for this hotel. However, potential guests should consider the small room size, the significant lack of privacy in the bathroom and toilet, the basic breakfast, and the condition of the gym.

Rushi

Location is great. The room was clean. Check in took 25 minutes. There was a long line but all 3 staff were focused on one customer instead of helping 15 people waiting in the line. They don't do a good job of explaining the features of hotel or what benefit is for the resort fee even they charge 49 dollars. I asked and the rep told me the benefit without explaining how I can get the benefit. Housekeeping kept knocking at door at like 9 am when we were still sleeping and a couple times before the checkout time. They need better customer service

Jessica Jackson

This hotel is a prime example of what happens when user experience is designed without real humans in mind. Their check-in process is entirely machine-operated, which means that when something goes wrong, the staff are completely unequipped to step in or offer meaningful support. In my case, the check-in kiosk charged me three times for resort fees and even tacked on an early check-in fee—despite the fact that I wasn’t allowed to check in early. When I flagged these issues and requested a refund (especially for the erroneous charges), I was met with indifference. No one took responsibility, and I received no resolution. To make matters worse, the hotel’s luggage storage is also machine-operated. When the machine was down, I was still charged to store my bags—even though it was their own tech failure that caused the issue. This hotel does not prioritize its guests. The staff are not trained to help when systems fail, and they will nickel-and-dime you for basic services. If you’re paying Times Square prices, do yourself a favor and stay somewhere that values actual people. They still owe me $300—and more than that, they owe their guests better.