Hard Rock Hotel and Casino Punta Cana

Kelly Quintero

I made this a high rating review so everyone can see! I just got back from Hard Rock in Punta Cana yesterday and it is safe to say it was my first and absolute LAST time I'll be going there. I was robbed not once but TWICE. Both times there were workers from Hard Rock involved. This is not a review categorizing every single worker as a thief and a liar because there were some who genuinely treated me well but there were a few who you can clearly tell do this regularly to split profits amongst each other. The first incident happened by the pool where a pair of glasses were lost and returned to one of the entertainment/pool workers and then denied the guest handed him anything. We let it go and tried not to let it ruin our trip even though they were a $400 pair of glasses. If you go to La Isla buffet make sure you hold on tight to your belongings, they stole my phone while I was waiting for my omelette to be made. I placed it down on the counter to grab a tip and I now regret doing that. For being a good person my phone was stolen right under my nose because not too many people feel the need to tip them for doing their job. The guy running the floor which I unfortunately did not take his name because I was so flustered at the situation misguided me and lied. He was my 1st point of contact who said I'd get proper help, sent me to the front desk to file a report that they didn't care about just to tell me I would have to wait 24-48 hours for them to let me know If they saw anything on cameras. I am writing now after I received an email from them saying there was no evidence someone took my phone. This is proof that they all work together to split whatever they make from selling stolen items. The security guard I was assigned didn't do absolutely anything except stand there and just stare at the counter I said I was robbed from then proceeded to say we were done and as we were leaving he said he needed to go back to the restaurant because he didn't "take a picture" of the incident location. As if that wasn't suspicious enough. These people are too slick and do this more often than you know. Its people like that who taint the name of Hard Rock Hotel & Casino for hiring thieves and liars like that. I am never going back to this place, I'm so disappointed after all the money I spent I had to inconvenience my life due to the negligence of these thieves. Horrible experience, I don't recommend to go here unless you also want to be robbed. Its not all great like it appears and their food was making a lot of guests sick during my stay. I hate that I couldn't enjoy my trip and I knew there won't be any help from their part.

Deepnain Kaur

I would leave negative or no stars if I could. My husband and I traveled to Hard Rock Punta Cana for a wedding, and unfortunately, our experience was far from pleasant. Right from the start, we faced challenges with the room arrangements. Despite booking five months in advance and requesting a king bed, the hotel was unaccommodating. Upon arrival, we were met with rudeness and a refusal to honor our simple request, even though the hotel has over 1800 rooms. As a vegetarian, I struggled with the lack of food options tailored to my dietary needs. The service was subpar, with room service taking over an hour and multiple instances of finding hair in the food. To top it off, they even served me chicken soup instead of the vegetarian option I ordered. Requesting clean bedsheets and towels was a hassle, as they were stained with dirt or blood. The overall experience was disappointing, considering the high cost associated with the Hard Rock brand. The staff's lack of willingness to provide basic services and the focus on profit over guest satisfaction was evident. I would caution others against booking at this property, as the service and cleanliness standards fell well below expectations. It's disheartening when a hotel fails to deliver on the most basic aspects of hospitality.

Adam Perlow

This was our second stay at this property (we’ve also been to Hard Rock in Cancun and Riviera Maya). We love this place. It’s tremendous with tons of dining options and probably a dozen pools. It was busy, but not overcrowded and we were always easily able to find a spot we liked at the pools and at the beach. The service was excellent throughout the property from the restaurants to the pools, including the bell boys (Luis was great with scheduling a taxi for us when he took the bags from our room at checkout). The only downside is the high pressure sales tactics of the Legendary Vacations sales team, but we were able to completely avoid it this vacation (we are already Legendary members, but even when you are, they try to upsell you). However, I will say that we joined Legendary around 5 years ago and the investment has already paid itself off. We will be back. Highly recommend this property.

Andrea Lisy

The resort is a monster. Over 1,500 rooms?! Not sure for elderly or even people who don’t like to walk. If you don’t speak Spanish you’re sometimes ignored at the bars. The rooms are pretty outdated. The Mexican restaurant was not edible. Hard Rock can do better. This place is just too big to do things how you expect for the price.

Aman Sodhi

My first experience for an all-inclusive resort. Food was substandard - - think mass produced-- as is th service. The rooms are great. This Resort is huge and it's a half mile walk to the beach and all in the same complex. Not convenient. Rooms do not have great views But the rooms themselves are really really wonderful. Mattress was great as were the pillows. The employees manning the stations for the food, ice cream and coffee place think they're doing you a favor by serving you.