Pestana Carlton Madeira Hotel

Maura Quinn

Fantastic location with the most magnificent ocean view from our room. Staff lovely and friendly. The room was spotless and the air-con worked beautifully! The only niggles were as follows 1. No coffee/tea replenishment daily or water in the rooms, but when I reviewed the room for the hotel and mentioned this, we received both daily. 2. There are towels available for use by the pool, but you can't replace them except by leaving them in your room....which doesn't work if you're by the pool!! There are plenty of sun loungers available on all levels. The breakfast is very hearty and caters for all tastes. The pools are gorgeous and access to the sea is so easy! Food is available 24/7 and reasonably priced. We would be delighted to return soon!

Sheila Bugal

I was actually pleasantly surprised at this hotel. For the price point I was expecting way less, but we got a nice and big room with a pleasant view right to the ocean. The breakfast is also really good - again much better than expected. And the pools etc and nice. Not the BEST of the best, but definitely enough to have a good time. Also, it’s right in the center so restaurants are all around and everything you need is right there like pharmacy etc. Only cons: they don’t have a proper gym. Also their pools could use a proper clean. Their steam room smells weird and doesn’t work. But their sauna is good.

Jeff Singer

The Pestana Carlton is a fantastic value in my opinion. Is it truly the height of luxury? No, but they also don't charge like it is. The pools and ocean access are great, the location is incredible, the staff was all welcoming and showed great hospitality, and the housekeeping was notably great. Some negatives that other reviewers have mentioned which I'll comment on from my own experience: Food - We wouldn't do half board again. The food was fine, but we felt the timing of it and options was limiting. Elevators - The resort is highly vertically laid out, the trip from our room to the sea required changing elevators 2 times. That said, we almost never waited for an elevator and this really wasn't a problem. Parking - There is free parking at the bottom of an incline. It isn't the easiest, but if you're aiming for easy driving you shouldn't be driving in Madeira, and I could see it filling up, though this never happened to us and there are affordable paid options nearby. Bedding, Linens, etc - Not the most comfortable bed we've ever stayed in, but everything was clean, and nothing that we saw was noticeably worn out. Rooms - Yes, there are some places where the rooms showed their age, however overall we felt we got great value for the money.

David Kardanov

We had a great stay at this hotel. The staff are very friendly and helpful l, they called us a taxi when we were leaving to the airport and the price was very reasonable. View from the hotel is amazing and they have many pools, also you can swim and jump in the ocean from the bottom pool area. Location is the best, close to one of the best restaurants in the island and you can walk to anywhere.

Peter Chadbourn

A nice hotel close to Funchal centre (approx 2km walk) with pools, spa, restaurants and bars. Pleasant and helpful staff. Hotel is a little tired now. Minor irritation is no top up of your in room coffee/tea/milk (even Premier inn does that). Furthermore no drinks included even on half board (you pay nearly 5 euros for a bottle of water for the evening meal). Probably why most people go b&b!