Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

SAE

The housekeeping, waiters and dining staff were friendly and did a great job. People were very friendly. The ice machines were down in our building the entire week even after mentioning it every day. Rooms and buildings need updating. Our family had a great time. 7 people. The food was terrible!!!! Room service food was bad. French fries were the worst I have ever tried to eat. All in all it is a fun place with terrible food..I would rate it a 3.5 star property

Keyondria

My family and I just returned from Royalton on 4/5/24. First, I would like to say the positive aspects of the resort. It's very kid-friendly, with multiple pools and a big lazy river with several slides throughout. The buffet provided great food items for picky kid eaters, such as chicken nuggets, pizza, fries, and nachos. We were able to relax and enjoy our stay, feeling completely secure at the resort. However, we did notice that some additional lighting could enhance the safety of the walking path. The biggest negative of this resort was that some staff members preferred to serve Caucasian guests over us. We had several experiences of this and witnessed it happen to other African American guests. The next thing was being asked to participate in a "welcome breakfast" by staff member Carina. She begged our family to attend the breakfast where we would hear a presentation about the new 'Diamond Program." She told us it would be 30 minutes, so we agreed. She hounded us the morning of to make sure we would attend, then, before walking into the office, she said, "The meeting is actually 90 minutes, but please still attend cause I need this to certify my job, and you will receive a $50 voucher afterward." We felt like we couldn't say no and attended the presentation, which was a sales pitch for purchasing a vacation package. we were lied to and wasted 2.5 hours of our morning. Other things to note: I decided to take a bath one night and realized the drain did not open to let the water out. Maintenance had to be called. Also, dinner reservations fill up very quickly. We had to be in line 15 minutes before the restaurant opened to add our name to the list. We found this out after getting dressed and walking down to dinner the day before, only to be told that they were booked for the night. After doing all of that, the food could have been better.

Marg Pinard

Our butler, Michael, was fantastic!!! Despite our demanding requests and frequent changes, he navigated our constant shifting in plans with true professionalism and booked us (all 10 of us) delicious dinners all 6 nights! He truly is a five star! I put an overall 4 star, though, for service as the attention to detail with housekeeping was not there. Sometimes we’d be without hand towels, facecloths…not consistent. As well our fridge stopped working on our fourth day, we told the concierge twice, and it was never fixed. (We should have told Michael as I’m sure he would have ensured it was done) Royalton Bavaro sits alongside a beautiful beach surrounded with an expanse of nature. The weather was perfect and the array of different things available to do did not disappoint! Overall an amazing trip for the family!

Natalia Sadowski

We stayed at the beautiful hotel at Punta Cana. It is a beautiful resort. The rooms are big and well cleaned. We only had a problem with the hot tub that was leaking but the staff did their best to solve the issue. We had an extraordinary person/butler who helped us with every question and issue that we had. True this way we want to thank Eduardo for everything that he has done for us! I had a problem with glasses, he helped me! We had a health issue with our little son and he helped me with it too! Nothing was too hard or to difficult for him. Thanks to him we had a wonderful time! Also the rest of the staff of the diamond club did there upper best to give us a wonderful time. They always walked around with a smile, talked or goofed around with the kids or sang at the pool bar.. big thanks to Royalton Bavaro to have us there and for providing us a wonderful time!

A

Our Butler Guarionex is terrible. We paid extra for this service and he is completely unresponsive, unreliable, and tardy. He should not be working this type of job. Did not even bother showing us all the different features of the room, how to work the thermostat, and when items were requested, we would have to follow up multiple times just to get them. He greeted us with zero enthusiasm as well. The service overall is okay. Again have to request things multiple times just to receive them. For what is supposed to be one of the best resorts in DR the service is not good. Everyone is on their phone. The people at the kids club have an attitude. The Vibe team cheats their numbers for games. There are broken tiles in the pools so multiple people have gotten cuts on their feet. We requested special pillows and it took THREE days just to get them. Requested an umbrella and it took TWO Days. Requested slippers and it took TWO days. Just all around terrible. Clams at the buffet weren’t even properly cooked. The pool bars are literally broken. Ceilings in public areas are falling apart. There is improper drainage so when it rains it floods. The beach has boats driving way too close so you can’t even swim out. The rooms are so humid that the dehumidifier needs to be emptied three times a day. We got diamond club which promised premium beds but the beds are worn out, warped, and springy. This place needs better service, a better staff, and major renovations. I’ve been to other, CHEAPER resorts in DR than this that have been 100x better in every way. This place doesn't even advise people to leave the pool to clean it when there are massive murky spots from god knows what. Disgusting On the positive note the beach is beautiful and the bartenders at the diamond club beach bar are amazing. They remember your name, treat you kindly, attentively, and efficiently. The food served here was outstanding. I have zero complaints about the service here and the individuals at this bar. I firmly believe they deserve a raise in comparison to everyone else.