AM Resorts in Mexico

Stacy McGowan

This hotel and it's staff were amazing. The food and drink at all of the restaurants was exceptional. The service was nothing short of exceptional. Every single employee was kind, chatty, accommodating, and very professional. The front desk staff really bent over backwards to help us when we had to change our reservation. Kudos to the front desk manager, the concierge named Victoria, and all of the staff for helping us. The grounds were immaculately kept and the resort was super clean and easily walkable. The beach was beautiful as were the very spacious rooms. We will most definitely be back. I would highly recommend this resort to anyone celebrating as a family or with children as well.

John N

The resort is very beautiful, you really get that jungle vibes. The buffet selection was smaller then what I was used too. We had the chance to try the French and Italian restaurant. The French restaurant was our favorite. There's only two pools, the resort did feel smaller then the ones I have been to but nevertheless worth a visit. The beach is beautiful but very rocky.

Joshua Bemis

Ramiro made hanging out at the Salty Reef an amazing experience. His personality made him one of the best bartenders. We enjoyed his service and company! Went out of his way to make sure we all were taken care of from the moment we walked up each night. The room service was great. The food at each of the restaurants was very good. The Spa service we received hands down was top-notch. The only negative I have about the resort is the dive options. So many local dive shops and within 10-minute dive locations, that it was ridiculous to try and send us an hr away for one of their preferred companies.

Simone Møllegaard

We have enjoyed our stay here in this incredible resort! The employees here in general are super kind and very welcoming! They are always up for a chat. And they are very helpful whatever we need. The entertainment crew guy named Victor is an exceptionally great guy, very nice! And in the restaurant “world cafe” we have had the pleasure to be serviced by Richard. Wow a kind guy, rarely you find such a nice person, genuinely interested in you and always making sure that you are taken care of. We wish these guys all the best, and thank you for making our stay special ❤️

Cristina Chimenti

I love the resort! The restaurants are great, beach is perfect and everyone is super helpful. Melania at the Seaside Grill has been looking after me with a smile daily and made sure my allergies were noted and I got a great meal every day.

Stylianos Kutob

This all-inclusive beachfront resort offers a perfect blend of luxury and relaxation. Spacious rooms boast ocean views and modern amenities. The food is a highlight, with five restaurants serving diverse cuisines from gourmet Italian to fresh seafood. Three pools cater to different preferences - a lively main pool with swim-up bar, a quieter adult-only option, and a kids' pool with water slides. The white sand beach is pristine, with ample loungers and attentive drink

Rebekah Walker

From the second we walked into the hotel we were welcomed with warm smiles from all the friendly staff. The staff did an amazing job at making us feel at home. The first night I accidentally missed a step and sprang both of my ankles. They saw I was having trouble and immediately helped me and from then on they continued to check on me to make sure I was comfortable. Everyone was so helpful throughout our whole stay. From helping us find activities to do, to renting golf carts and just simply having good conversations. During our stay we experienced hurricane beryl and I will say they did an astronomical job at keeping their guests safe. They also were very quick at cleaning up after the storm so guests could get back to enjoying the pools and the hotel grounds. The hotel also had different activities going on through the stay so there is plenty of things to do. I recommend renting a golf cart to drive around the community. Room service was amazing and pretty quick every single time. There are different restaurants and places to eat in the hotel and around the property. Dolphin experience was a must do! Overall I would be happy to come back at stay!! It was such a positive experience! Thank you Dreams for making this a vacation we will always remember.

Stephanie Karalis

This resort was peaceful and a perfect getaway for a week. The staff is especially nice and welcoming. The rooms were clean and maintained twice a day which was great. Although this resort seems small, there were plenty of great food options to choose from and nightly activities/entertainment. Absolutely worth the price!

Ruby Asevedo

This resort is definitely for families not really a couples resort, lots of kids even at the swim up bar, which can be a bit much for someone who wanted to relax & enjoy drinks. Music was okay, the food was 2/5 stars. The breakfast was terrible, waffles were hard, overall there isn’t much to chose from. They don’t have a buffet that’s open all day. They close and open at certain times. However, El Patio Mexican restaurant is 5 stars! The Asian restaurant is 4/5 stars. They do have a lunch only walk up grill called Barefoot Grill that was really disappointing, the cheese was runny, the food under cooked, overall it was a 2.5/5. The night lounge was super cold, like 50 degrees making us sick. Just wasn’t the experience we wanted but we made the best of it. Room service was good but the food wasn’t not. Plus we also had a ceiling leak that was taken care of upon calling to report it. Housekeeping was good, staff was nice but definitely could add more love & variety of flavor to their cooking.

Waneika Bernard-Mixon

Very nice vacation spot. Went early to avoid the crowds. Be aware of the folks trying to sell services. Sales folks can be extreme. 1st room smelled of mildew. They came in cleaned and put in a dehumidifier, but nothing seemed to work. Finally moved us to another room. Beach is small and shared with the resort from next door. Property is huge, and you can rent a golf cart to drive around to eat, swim with the dolphins, and shop. All-in-All, it was a very relaxing experience, and the food was amazing!

Bardon2008 Bardon2008

I have only been here for 3 days so far ( with 10.more to go!) but I am loving being here. The staff are so friendly and can't seem to do enough for us! The choice of restaurants and food are amazing! Very clean! A chilled atmosphere throughout. Loads of activities in the day as well as the evening. We came in the rainy season, so there were frequent heavy showers, but it has not dampened our experience! Would definitely come here again!

Tatyana Baytler

We have enjoyed this trip a lot. I can truthfully say from my experience, this is good quality hotel and service. Starting from food. Five restaurants with wide range of options and for everybody’s taste. Room service is excellent. Service and politeness is exceptional. During the day they have entertainment for everyone to participate like zooms and water aerobics. At night there are many different spectacular shows. I would definitely recommend this resort to anyone and I plan to come back!

Ronnell G

Recently stayed at this resort and we really enjoyed it. There’s an adult section and a great family pool. The pool entertainment staff were incredible and they know how to work the crowd. The games were awesome and the daily activities were just right. Overall, food was amazing and the rooms were good. Only feedback I would add is to close the bars on time and not 10-15 minutes early. This was more at night at the preferred lounge however it was a great stay! Thank you for a great trip. We will return!

Kuda Shumbayawonda

My wife and I had our honeymoon here. Best vacation experience for both of us. The food was good. We gained a lot of pounds that week. The service with drinks and the food which was always available was quite an experience. The availability of employees always willing to help was so refreshing. The staff was good in getting various activities going in the resort. We had a location right next to the beach, so the experience was breathtaking. Ultimately, we are going back soon, but we might go straight back to this resort because this resort seems better for us.

Cindy Diep

I'll start by saying that this property is absolutely beautiful. The ride from the airport was a bit bumpy once we got to the back road, but that's normal. When we checked in, we were told that the double queen beds were by "request only," which in turn didn't make sense since we were charged more for a double. A couple of other people in our party(party of about 50+ were there for a wedding) were also given king bed rooms when we all paid for double queen rooms. They told us they could give us a rollaway, but who wants to sleep on an uncomfortable tiny bed while on vacation? They tried to rectify it and gave us (2 persons) a $130 spa credit. Mind you, spa services were 300+ per person. The persons at the front desk were not as friendly as you'd expect them to be for an "upscale" resort. They were condescending when we were questioning our room reservations. After the first night, we needed more drinks and water for our room. I called 3 times and didn't get any drinks delivered. I finally had to go to the front desk and still never got anything. We had to grab water and soda from the bar ourselves to bring back to the room for the duration of our stay. Room service also took 1+ hours. We also had a terrible experience in the preferred club. Bartender Katrina or Karina(older woman) was rude and stared at our party multiple times during our trip when we ordered drinks. We would tell her our order, and she would just stare at us for about 20 seconds and then walk away without a word. She would purposefully ignore our party and take orders from the other patrons. We felt discriminated and disgusted by her behavior. Rooms were beautiful, and the balcony was a plus. I loved the slide and pool area. There were a lot of things to do. The sports bar was our favorite spot, and we received amazing service from the bartenders. We actually received better service outside of the preferred bar. I hope everyone else who books here has a better experience than we did

Monique CHAMPAGNE

10 out of 10! Amazing 5 day stay! Great food, no crazy wait times if you go to the restaurants before or after the busy dinner rush, and the staff was so accommodating. Room service took a bit but was absolutely delicious. Alin in concierge was so helpful with any needs or questions I had. Shows at night were very entertaining. It was just overall a great experience. I would definitely visit this resort again.

Philong Trac

Didn't expect much after reading reviews but overall had a good experience with family. Download the Hyatt Inclusive app - you can see the full activity schedule on there. Restaurants/buffet isn't always open so it's helpful to check ahead. Good: - Stayed at the end of summer so it wasn't busy or loud - Pools were great, didn't feel too hot like some reviews mentioned - Some shows were 5/5, others less but all very well executed - Beach is clean and sand is beautiful. Water is brown with seaweed, not very swimmable. Bad: - Not much of a party scene, nothing to do at night - No indoor areas to hang out - Buffet is small and not very good

Matt Scott

I’ll start with the positive- The entire resort staff was very nice and attentive. There is no “adult only pool” at the resort, despite what some say. The water temp in each of the 3 pools is about 100 degrees, which is not pleasant when the air temp is 100 degrees. The food everywhere at was the resort was awful. I’ll just leave it at that. We enjoyed the fire alarm going off everyday at 7am and again at 11pm. The amenities throughout were just okay. The pool cabana is $250 A DAY! That’s insane. The beach was mediocre at best. Seaweed everywhere. We honestly got bored and left a day early. Live and learn. I do want to reiterate that the staff was very friendly and pleasant.

Bradley Weigel

Resort was on smaller side but still nice. Not the most modern we’ve been to but still nice. What makes this resort great was the service and how they cater to small families. Each restaurant has a kids menu to make things easier traveling with a young toddler. Food was just average but not horrible.

Olivia Rios

I loved this resort! My husband got married in March and everybody in our wedding had an amazing time. Perfect for families with children of any age, the water slides/kids pool were a huge hit with our daughter. I wouldn’t recommend for couples as there are a LOT of children around, but for large groups or families it’s perfect. Our wedding was amazing, our coordinator, Araceli, was so helpful and made our vision come alive within our budget. She even helped us make some last minute changes. If you are getting married here, I wouldn’t recommend choosing the gazebo or the main pool as they are very central to the resort. You will have huge crowds of strangers watching you get married lol. We had ours at the Mayan tree and reception at the pool deck and it was perfect and the most private option. The only thing we were not thrilled with was the hair and makeup included. The stylist was very nice, but unfortunately the makeup done was very old fashioned and heavy, and after many attempts during the trial we just couldn’t get the desired look. I ended up having her just do my hair and I did my makeup myself which was a stressful last minute change. Overall everything was fantastic and I would recommend the resort to anybody, for vacation or their own wedding.

Cristian Ramirez

Good amount of activities to do with friends or family. Plenty of sports to try out and not feel repetitive. The staff was great for majority of the stay. I do wish that you were able to use the beach during the night but they do not allow it. Also, the pool and the jacuzzi closes a bit early. The gym is quite small for such a big resort and they could benefit from having more varieties of machines. The restaurants overall are decorated nicely but the food it's not great, while also taking a very long time to serve the food. The sushi at the sushi bar by the beach was not good. The service and quality of the cuts were poor. Overall rating: I will not have this resort as my first option for a next time in Cancun unless major upgrades in service and quality of venues are completed.

Laresa Jones

We visited to look at the property for our wedding. While the reviews said it was a 4 star resort, we travel a lot for business and did not feel it was a 4 star property. We stayed in a preferred room and the amenities on the top level were decent. Pros - - Food was not bad - Room was clean - Comfortable beds - Staff was friendly - Common areas - lobby bar, cafe, stores were nice - Preferred Floor was nice - Pool areas were nice Cons -We had a plunge pool room but never used it. The pool looked dirty and the pool above us seemed to be leaking into ours -There is not much of a beach…very small shoreline -The steak restaurant was nice but the restaurant so hot we could not enjoy our meal. Maybe the air was not working properly -The arts and crafts vendors near the restaurants were very aggressive…and annoying -Finishes around the resort looked very worn. While the property is only about 4 years old it looked older.

DeAndre Raymond

I Had an amazing time here at dreams Vista It was our first time to Cancun and we were pleased to choose this resort. It is everything that I was looking for to celebrate my birthday and the arrangements were amazing. We experienced the most amazing times of our life. Thank you for the romantic dinner at the top roof pool. Thank you to the bar by the beach. Thank you to David and his amazing team for the service. My husband and I recommend this resort for families and couples. I will make sure to come to this hotel whenever I visit Cancun. Thank you so very much to the front desk team Fabiola and Alberto for the birthday surprise and the valet team did a fantastic job.

Daniela Palacio

First time staying at this resort and my family and I were very impressed! We had looked through a few options and we’re so happy we went with Dreams Vista. The hotel is very clean and you can tell they take great effort into keeping it looking like that. The rooms were spacious, clean and nice. The food was great! The buffet had great options, the tacos were absolutely delicious and all the restaurants had a lot of great dishes as well! The beach area is not too big but we were able to find a seat every day we were there and Diana at the barracuda beach bar was extremely attentive. We always had a drink in hand thanks to her. Another spot we loved was the cafe on the lobby level, we went there numerous times and Isabel and Iris were so lovely and gave amazing service. The hospitality and guest experience at this hotel was wonderful thanks to their amazing staff. Overall we had the best time and would for sure recommend this resort to family and friends! -Daniela & Manuel

Roberto Ortiz

We were preferred guests. Which is the upgraded level. The service was great! Just had a couple of times when we felt like we weren't exactly listened to. But overall, great people are working there. The rooms were very nice but just below luxurious. The location was nice and quiet. This is not a party hotel. It was exactly what we wanted. We felt very safe there, just not enough to do around the area without taking an Uber. Small food portions in the restaurants but willing to give more if you ask. Will definitely visit again.

Anjeleice

Me and my two friends went here for five days and we had an absolute blast! We had so much fun at the pool with two of the workers on the entertainment team David and Kevin. They did a great job getting everyone involved and making great conversation with the guest, all the games were so much fun. The bartenders and staff were all very kind and welcoming and made sure that we were comfortable and had a great time. The food was very good and so was the club. I love the After Dark club the most the karaoke, is it lots of fun. If you do come here you should definitely give it a try and sing a song , we had a very smooth trip. We didn’t have any problems. The room was very comfortable. Room service came at a good time and the view is absolutely gorgeous. I will definitely come back here again I love how there’s two separate pools, a party pool and the more calm pool. Thank you!

smajo jacic

We recently stayed at the Breathless Riviera Resort from August 15-19 for a bachelor trip, and I must say, it was a disappointing experience. The highlight of our stay was supposed to be relaxation and fun, but instead, we ended up with bed bug bites all over our bodies. Upon discovering the problem, I reached out to management multiple times, sending a total of 7 emails in hopes of resolving the issue, but they seemed indifferent to our concerns. They only sent one response, which did not address our situation adequately. It was incredibly frustrating to feel ignored when we were genuinely seeking a solution. The lack of care for our well-being overshadowed what could have been a memorable trip. I cannot recommend this resort based on my experience, and I hope others can find a better place to enjoy their vacation in Cancun. I won’t post the bed bug bites all over our bodies either on here for sake of people being able to sleep at night.

Marcus Link

I was there from Monday to Thursday, and I enjoyed myself everyday. They had activities each day for us to partake in. Erik and Pedro were amazing by the pool. I prefer my pool water to be cold so that would probably be the only suggestion was to make the water more cold but I also understand how the weather may have affected that.

Alyssa Gomez

This was by far the worst place I have ever stayed in Mexico. Came for a bachelorette party and we did make the best of it. The food was awful. I know all inclusive hotels do not have the best food however this place had awful food. Drinks are also terrible! I am in Mexico and can’t get a decent margarita that’s a problem. I wound up drinking beer because that was the only decent option. The other issue is the smell. When we got there it smelled of sewage. The smell faded until our last night when we had a big storm. I’m guessing they have a sewage issue, not sure what causes the awful odor. Our rooms were supposed to have bathrobes and slippers. I had a robe no slippers and my other friends didn’t even have robes in their rooms. One of my friends room was never cleaned she kept having to request for house keeping. None of our mini fridges were restocked. The worst part of the trip is the beach! I don’t pay money to sit in a pool I can do that in New York. I travel for beach, and at this hotel you can’t enjoy beach. The sand is so rocky that you literally can’t walk in the water. Another major issue was the restaurants. The staff checking in told us they don’t take reservations and we could find what restaurants are open by using their app. However, the app is inaccurate stating places are open that are not! We arrived on a Sunday and they should have informed us to eat at the steak house that night because it’s only open three days a week. The Asian restaurant was closed our entire trip. The only saving grace this place has is the staff. Pasquale at the buffet is awesome and so is Daniel the Maine pool bartender. Overall I would never return or recommend this spot to anyone. Not worth the money at all!

Latoya Bryant

We thoroughly enjoyed our stay at Breathless Riviera Cancun. From The moment we arrived, there was no shortage of staff to attend to our needs. We easily upgraded our room to a swim-out which was well worth the money. The accommodations were on par with other all inclusive resorts we’ve visited. I hope you’re in the mood to party, because this place was lively and vibrant into the evening. Both pools feature hot tubs and an endless pool view of the ocean. The swim-up bar in both pools made relaxing and vibing in the water one of our most enjoyable experiences. The French and Italian restaurants were our favorite. The cuisine was delectable. The sea bass at the French restaurant, Coquette, melts in your mouth. The only downside was the shower water only got to room temperature on our last day. I would definitely recommend this resort to friends and family who are considering traveling to Cancun.

Matthew Cluck

Overall solid for the price. Excellent, friendly service. Always waited on and treated well. We had some maintenance work near us that was super loud, and after we complained they promptly moved us to another better room without hesitation. The rooms overall were very nice and clean with great views. The food was decent. It’s about what you expect from an all inclusive. The breakfast was 100% the best meal/restaurant. Tons of options at the buffet. The portions at the other restaurants seemed pretty small, but maybe I’m just an American. You can also get room service if you aren’t full, but it took at least an hour each time. Not a big deal though and I understand. The pool area is not the best layout nor that pretty. You can’t really see the ocean that well from most angles. Also no swim up bar seemed like a big miss. Plenty of chairs though and you get waited on. The property is on a small footprint and I think I prefer the traditionally larger all inclusives. This one felt like a regular hotel in that regard. The lobby and main areas had no AC. This was by far the biggest con. You can’t really hang out down there since it is so miserable, and it seems like this has been an issue for a long time going by older reviews. Again, overall a nice stay though. Last thing—don’t bother doing the $200 resort credit thing they offer. It’s a time share thing and it also can’t really be applied to anything.

Kai

The beach/ location is beautiful but don’t overlook resort quality. 1. Resort/ room quality: Don’t let the angles and lighting of the online pictures fool you— the resort is outdated and has an odor that lingers throughout the resort but is most prominent in the lobby, hallways, and rooms. The air condition must be non existent since the resort is ALWAYS hot which is not very comforting for guest that are relaxing inside to escape the heat, coming back in from laying poolside or returning from outside excursions. As much as we pay the air needs to be cooler. The biggest issues with the room is that we paid for a junior suite that was suppose to have an ocean view —we were place in a room where we had a direct view of the 12th floor outside lounge and restaurant and we could hear people eating and utensils hitting against plates all day/night. Requested a new room and after getting to the new room never received cleaning or mini bar refreshment until we called and asked. The common area furniture needs to be steam cleaned or replaced. 2. Service and Staff- For most of our time we felt brushed off by the staff. We understand that you interface with a lot of guests rotating in and out but also understand that …IT IS YOUR JOB to provide quality customer service to all guest not just when you feel like it. Stop saying “my pleasure” if you don’t really mean it. Specifically, the front desk, concierge, restaurant staff who all wear white shirts & brown pants have really bad attitudes and come across sarcastic when answering questions. The staff by the pool are amazing (red and blue shirts)! 3. Entertainment: What entertainment? If you like to see singers every night then you’re good but there is not much entertainment beyond that. Could work at providing a variety of entertainment such as have a DJ and dance floor with top chart hits a few of the nights etc..definitely an opportunity to mix up the entertainment! 4. Pool and Beach: Loved that the beach was right on the property but guest will go down to the pool and beach chairs and lay out towels even if they’re not using them. Obviously this takes away from people who would like a place to set up and all you see are towels everywhere unaware of it the chairs are actually taken. Get up early or you will be left with no loungers!! Also the pool closes at 6p… no night swim. 5. Spa: The spa is the best place on the resort. Overall, there is room for the resort to improve the guest experience. Hope this helps!

Alina Aleman Zeledon

Sewer smell near the lobby and the coffee place. Food is meh for the price I expected better. The Mediterranean place I liked. Coffee was good prob the one thing I really liked. Some of my friends got miss treated by the staff and some staff were really courteous. Bad organization with the tables at the events, long wait times to get to eat at the restaurants and if you want a spot you have the option to buy a $100 wine bottle and get seated (: Def wouldn’t visit again

Henry Wu

This is not a 5 star at all (fooled by their online pictures) and the other fake reviews. Room is outdated, food is not good and ridiculous long waiting, Hyatt member not treated nicely, beach/pool is not clean, loud music is outside until 11 PM impacting sleep, staff altitude is not good, everything is not worth the price. Will not come back for sure.

D. F.

I just stayed at this resort and hands-down This is the nicest- most fanciest resort I have ever been to. Everyone there treats you like you are royalty and they go out of their way to help you and make sure you are happy on your vacation. I wish we didn’t have to leave. The views from your rooms are spectacular and our personal butler was top notch! We dined at every restaurant they offered for dinner during our 5 night stay and it was some of the best food I ever had! Definitely recommend this resort!

Meryem

Rooms were very nice and the resort was overall very clean. The service was great and the beach was beautiful. The resort was smaller than expected but good for a short, quiet getaway. There is not much to do other than go to the beach so it’s good for relaxing, however you can book tours outside of the resort. I’m giving this place a 4 because of the poor quality food. While there are many options at the buffets and a couple of other nice restaurants, the food was overall disappointing. There’s hardly anything Mexican and the food is very catered to Americans. If the food were better, it would have been a better experience. Otherwise a beautiful resort.

o b

The resort is amazing! Definitely stay here. My sister and I came here for 5 days and they had events and activities all week long. I think the best part of this hotel is the amazing staff! The kindest people and always were ready to help. I’m amazed at how hard they work. Special thanks to Sara, Sebastian, Omar, and the entire entertainment crew! You guys are the best!

Leo Kov

Our stay at Secrets Maroma in Cancun was a nightmare from the moment we arrived. Instead of being taken directly to our room after a long trip, we were forced to endure nearly an hour of listening to a staff member talk about the property, all while sneakily trying to sell us a timeshare presentation for the following day. When we finally got to our room, we were shocked to discover that our so-called "ocean view" room didn’t have much of an ocean view at all. Instead, we were greeted by the sight of a dilapidated building on the property. We could only barely see the ocean if we stood on the balcony and craned our necks to the far right. Considering they sell “partial ocean view” rooms, I can’t even begin to imagine what those look like if this is what they consider a full ocean view. When we raised the issue with the staff, they offered us an "upgrade" to a room with a better ocean view—for an additional $300 per night. The old bait and switch. Unfortunately, we also fell for the promise of a timeshare presentation that was supposed to last just an hour, with the incentive of a free beachfront couples' dinner. That hour turned into almost two, filled with us constantly saying we weren’t interested, while they pressured us the whole time. After we left negative feedback, Moreno reached out to make amends by offering a complimentary certificate for us to return and "have a better experience." We decided to give them another shot. However, when it came time to use the certificate, I emailed Castillo as instructed, only to find that the provided email bounced back. After reaching out to Moreno again, I was forwarded to the correct person. That’s when the real frustration began. After confirming my travel dates, they informed me that my chosen week was a "blackout week" and they wouldn't honor the certificate. Nowhere in the certificate did it state that entire weeks were blacked out. The only mention was of typical blackout dates like Christmas, New Year's, and "special holidays"—nothing about whole weeks being off-limits. But honestly, I wasn’t surprised. The entire experience with Secrets Maroma has been one massive disappointment from start to finish.

Russ Mair

Beautiful resort, great service/ attentive staff, nice rooms, good pools. It fell short on food for us. Breakfast and lunch were great but dinners were all fails. From lasagne with only one noise layer and chunks of growing beef like a broken up hamburger, to a plate of meat with virtually no veg or potato, to a seafood paella that was basically steamed rice with one clam and one shrimp…dinner get like a mix of mad menu design, poor execution and cost cutting. So disappointing when EVERYTHING else about this resort was top notch / perfect. Only saving grace was that room service dinner was pretty good so we do that on a number of nights, including after not eating the inedible dishes we had at the restaurants.

Jaden Brooks

My stay at Secrets Maroma in Cancun was nothing short of exceptional. From the moment we arrived, the service was impeccable. The food, which is often hit or miss at all-inclusive resorts, was consistently excellent. The Preferred Lounge was a fantastic touch, adding a layer of luxury and comfort to our stay. Our room was incredibly spacious and featured a private patio with a tub that was perfect for relaxing. The private concierge service went above and beyond to ensure we had everything we needed, enhancing our overall experience. The resort’s age demographic, predominantly 35-60, created a refined and enjoyable atmosphere without the typical disturbances from younger guests. This made for a more relaxed and sociable environment. The beach was stunning, and the excursions we booked through the resort were well-organized and memorable. Overall, Secrets Maroma exceeded our expectations in every way. Highly recommended for anyone looking for a luxurious, adult-oriented getaway with top-notch amenities and service

Bearded Traveler

Very close to the airport! "Ava Resort Cancun offers a stunning, modern resort experience with beautiful grounds, luxurious pools, and excellent amenities. The rooms are spacious, well-appointed, and provide lovely views of the surrounding area. The staff is friendly, attentive, and always willing to help make your stay as comfortable as possible. However, the beachfront leaves much to be desired. Unfortunately, during my stay, there was a significant amount of seaweed on the beach, which made it less appealing for swimming or lounging by the shore. While this is an issue beyond the resort's control, it did detract from the beachfront experience. Overall, if you're looking for a resort with great facilities and beautiful scenery, Ava Resort Cancun is a fantastic choice. Just be mindful of the beach conditions depending on the season."

David Baginskiy

I had an amazing stay at AVA Resort Cancun! The service and staff were exceptional—everyone went out of their way to make sure we were comfortable and had everything we needed. The highlight of our stay was definitely the long saltwater pool. It was the perfect place to relax and unwind, with plenty of space to swim or just lounge by the water. Although not all the restaurants were open yet, we still had enough options to try something new every day. We’re already looking forward to our next trip to try the ones we couldn’t fit into this stay. I’ll definitely be coming back and highly recommend AVA Resort for anyone looking for a top-notch getaway in Cancun!

Marlane

Absolutely beautiful resort! You should GO!!! Quality everywhere is second only to the genuinely caring staff! I wish I could personally recognize everyone we met from day one, when we were warmly greeted by Jillian to day seven when he personally came to wish us farewell at our departure. Loved our professional Spa technicians. Veranda restaurant is our favorite for dinner. Thank you to all, including Jonathan and Chef Julio for making our last dinner so relaxing and truly special! ❤️

Jennifer Yates

This resort is VERY much IN CONTRUCTION and should not be having guests for at least 1-2 years from now. I believe it WILL BE amazing in 2 years, but this review is based on my experience today. I was going to wait until I returned home to post this review and realize that would be doing a disservice to anyone looking to book now. I am 100% disappointed and believe I am entitled to a refund based on “bait & switch laws”. We were lead to believe that the resort was mostly open and operational. FALSE. There are only three restaurants open and one bar. There are zero guest activities available. We have had the same exact food in the same exact 3 restaurants for seven nights and eight days. We are incredibly disappointed. There are zero open amenities here, the sports bar isn’t even open. So unless your ideal vacation is spending a fortune to sleep, eat the same food day & night, have zero entertainment and just lounge by the pool, do not book this resort for at LEAST 2 years. When finished, this resort is going to have 16 restaurants, many (8+ I believe) bars, tons of activities and amenities. So keeping that in perspective, we were completely mislead. Right now, this resort is a LONG way from being mostly open. There isn’t even hot water in the shower, never mind choices in restaurants. Wish me luck in recovering my losses. Even as a “Legendary Member,” there is no honor given to their guests when it comes to crediting back money. Everyone always hides behind the words “It’s not my decision, I’ll ask my manager” and there is never any follow up or resolution. You can see the consistency of that truth throughout all of these reviews. It’s really too bad because the people who do the day to day hospitality here are truly amazing. I wish the general manager, Fernando Garcia, as his name appears in the welcome message on my TV screen would step up and do HIS job. All rooms are ocean front - beautiful views from every room Service rating is based on availability of things, not wait staff - wait staff is 5 stars Location of the resort is far from everything (except airport) so unless you’re staying on property or doing an excursion with transportation included, it’s not close to downtown or nightlife. If property was fully operational, the location wouldn’t be as much of an issue.

sandy crispin

Beautiful resort with large rooms all with awesome views. We went as Legendary members to the soft opening. Food was great, very friendly staff. They were very helpful. Our butlers Edgar and AB did a great job. Not all was finished but still a great time. Can only imagine how great it will be when it’s all done.