Grand Hyatt Kuala Lumpur

Heather

Beautiful hotel. Friendly and helpful staff. Rooms are large, clean, and nice views. The restaurant for dinner was amazing, with the perfect view of the Petronas Towers. Breakfast is also great and huge variety. The pool area is well maintained. You are close to the park. Highly recommend.

Nicolas Marj

I'm a world of hyatt globalist and have stayed in more than 25 Hyatt hotels over the years - Actually writing this review now from Hyatt Regency Riyadh. I think Mel, at the Club Lounge, is one of the most exceptional employees i have come across. He made us feel welcome and went above and beyond to make our trip in Kuala Lumpur amazing. His attitude is exemplary for anyone working in luxury hospitality.

ChilliFlakes30

Stayed at the hotel during the weekend.. check in time was 3pm.. unfortunately when we arrive the lobby at 3 something in the afternoon, the staff told us that the room was not ready yet. So we decided to wait around since we thought it was only for awhile.. fast forward to 4 something pm, the manager told us it’s gonna be about an hr to an hr and a half for the room to be ready.. honestly I was shocked.. as I did not expect this to be coming from a 5 star hotel.. however the manager manage to provide us with some compensation.. after we manage to finally check in the room.. the view of it helped to improve my dissatisfaction of not able to check in on time.. Beautiful and stunning night view .. breakfast was awesome as well! The staff service was good and professional and they handle our situation well.. The reason I’m giving 3 stars was because we had lesser time for the room and I had to rush through everything to get ready because my partner and I had a reservation at Le Petit Chef restaurant around 6pm..it was almost 5pm when we were able to enter the room.. Hopefully this kind of situation can be avoided in the future. Thank you for serving us!!

Luthfi Azhari

The view that we get from our room is spectacular, every sides of the outer walls are glass so you know you will get a very beautiful view 24 hours a day. We can see the whole KLCC tower and some landscape of the KL city. The room is spacious and our little daughter seems to be happy that she can crawl around the room even to the bathroom! Some of the staff are very helpful especially the room service. Breakfast variety is awesome and again, accompanied with the beautiful view of the heart of KL. As a 5 star, in-room dining foods and beverage is not really worth it. The portion is small and the taste is average (but the beef burger is quite good). We are expecting for free minibar as well but that is not the case at Grand Hyatt hotel. Some of the staff need to be more attentive and welcoming especially the front desk officers. Well that will definitely will make the guest feel welcomed and might considering coming back again to the hotel. That is something that were lack of from my opinion - the service of a 5 star hotel. Another thing that I felt a little bit inconvenient is multiple lift (3 to be exact) need to be taken from the basement car pack to your room. That's our first time experiencing it but the distance from a lift to another is still acceptable.

Pran Siamwalla

Although it's a well established hotel in the heart of KL, but it's aged, its Terrace restaurant has no view. But other than that, the food is yummy and the service is hospitable. I didn't stay, so can't comment on the room.